Surfly vs Zoho Assist

Surfly adds real-time co-browsing to websites, platforms, and apps, letting participants collaborate in a shared web session. Participants join through a browser without installing plugins or downloading software. The collaboration tools include video calls, e-signatures, annotations, control switching, and masking for fields or page elements. Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, plus JavaScript and REST APIs, an embed API, and webhooks. Deployment options include public cloud, private cloud, and on-premise, with on-premise sessions running on the customer's infrastructure. Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. It describes itself as AICPA SOC compliant, ISO/IEC 27001 certified, and HIPAA compliant. A free plan allows five sessions per month; paid plans have unlimited sessions. A 14-day trial is available, but starting it involves a demo and help from Surfly's team. Social media sites including Twitter, Facebook, Instagram, and YouTube are restricted on the free plan and trial.

Zoho Assist is remote support software for attended and on-demand sessions, as well as unattended access. It runs on Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, and web browsers. Support tools include screen sharing, multi-monitor navigation, chat, session scheduling, file transfer, and diagnostics. Technicians can initiate on-demand sessions without installing software, and sessions do not require prior downloads. Remote camera sharing offers guidance through smartphone cameras or smartglasses; browser cobrowse supports live guidance with field highlighting and sensitive-data masking, without downloads or plugins. File transfer and session recording are supported. Zoho Assist lists TLS 1.2 and AES 256-bit encryption and recurring security audits. The free plan covers one technician and five devices. Remote Support Standard is $10 a month, billed annually, for two concurrent sessions per technician. Plans can be changed or canceled at any time. Enterprise Support includes 24/7 assistance by live chat or email.