TeamViewer RMM vs Workelevate
TeamViewer RMM
teamviewer.comWorkelevate
workelevate.comSide by side
| Figure | TeamViewer RMM | Workelevate |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Digital Experience Monitoring Software | 7.6 (#14) | 7.3 (#19) |
| Spec score · Digital Employee Experience Software | 7.4 (#12) | 7.3 (#13) |
| Founded | 2005 | 2018 |
| Headquarters | Göppingen, Germany | New Delhi and Noida, India |
| Integrations | TeamViewer offers a REST API using OAuth 2.0 for functions including user management, connection reports, session management, and monitoring and patch management. | The maker lists Slack, Microsoft Teams, WhatsApp, Salesforce, SAP, Microsoft 365, Google Workspace, ITSM and HRMS tools, plus custom applications through API integration. |
| Intended users | TeamViewer presents RMM as suitable for in-house IT teams and managed service providers supporting business users and external customers. | The maker describes the platform as supporting employees, IT teams, and business leaders, including hybrid-working end users. |
| Security | TeamViewer states that its connections use 4096-bit RSA key exchange and 256-bit session encryption, and lists ISO/IEC 27001 certification and SOC 2 and SOC 3 audits. | The FAQ states that Workelevate is ISO/IEC 27001:2013 and GDPR compliant, and that SOC 2 is in progress. |
| Support | TeamViewer directs customers to its contact and support pages for sales and product support. | The FAQ describes live agent support for queries not resolved through automation and directs organizations to book a call to discuss a suitable package. |
Plans
In their own words
TeamViewer RMM
TeamViewer RMM is a centralized platform for remote access, device management, network visibility, automated responses, and scheduled routine tasks. Device Monitoring checks disk space and health, CPU and memory use, event logs, status changes, and online availability, with notifications when checks fail. Remote Task Manager and Remote Scripting let technicians manage processes and services or automate repeated work on remote devices. Asset Management can scan connected and hidden equipment, including computers, mobile devices, printers, routers, switches, UPS devices, and network-attached storage. Technicians can support users through video, chat, screen sharing, and dynamic assistance. Administrators can set backup content and schedules, monitor adherence, and intervene through the management console. The cloud service supports Windows, macOS, Linux, Android, and iOS. Pricing is available on request; a 14-day trial is listed for Device Monitoring and Asset Management. Device-based licenses count each designated managed device and start at five endpoint devices.
Workelevate
Workelevate has no write-up on Specifiction yet; its figures are above.