Twenty vs Zoho CRM
Twenty
twenty.com
Zoho CRM
zoho.comSide by side
| Figure | Twenty | Zoho CRM |
|---|---|---|
| Price from | $9/mo | $14/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 15 |
| Spec score · CRM Software | 8.5 (#60) | 9.4 (#3) |
| AI features | Yes | Yes |
| Customization | Users can create custom objects, fields, views, and no-code workflows from Settings, with unlimited customization at no extra charge. | Canvas, Client Script, layouts, and portals let organizations customize the CRM and provide access to customers, partners, and vendors. |
| Email sync | Yes | Yes |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Visual sales pipeline | Yes | Yes |
| Security | Two-factor authentication is included across all listed plans; row-level permissions and SSO are unavailable on Pro but included on Organization and Enterprise. | Zoho CRM uses AES encryption and AES-256 encryption on its servers, and supports HIPAA and GDPR compliance functions. |
| Paid from | 9 | 14 |
| Support | Pro includes standard support, Organization includes priority support, and Enterprise includes dedicated support and an SLA. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
Plans
Zoho CRM
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- Ultimate$52 a month
- FreeFree
- Standard$14 a month
- Professional$23 a month
- Enterprise$40 a month
- Ultimate$52 a month
In their own words
Zoho CRM
Zoho CRM gives sales teams tools to manage leads, track contacts, automate follow-ups, and measure sales performance. It includes a visual sales pipeline, email sync, lead scoring, forecasting, marketing automation, and workflow tools. Its AI features can recommend actions, flag anomalies, predict outcomes, automate follow-ups, and help interpret emails. Teams can customize layouts and portals, and connect more than 1,100 applications, including Slack, Teams, Google Drive, Dropbox, Mailchimp, and Zendesk. The free edition supports up to three users and includes leads, documents, and mobile apps. Starter is $14 a month per user with annual billing; Starter Monthly is $20 a month per user. Local taxes are additional, and a 15-day trial is listed. The mobile app can work offline and synchronize later. Developer access includes REST, Bulk, Notification, and Query APIs. Security controls include audit logs, IP restrictions, multi-factor authentication, and encryption; data encryption at rest is available in Enterprise and Ultimate editions.