Verint Workforce Management vs Zoho CRM
Verint Workforce Management
verint.com
Zoho CRM
zoho.comSide by side
| Figure | Verint Workforce Management | Zoho CRM |
|---|---|---|
| Price from | — | $14/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 15 |
| Spec score · Genesys AppFoundry Marketplace | 7.0 (#9) | 8.5 (#4) |
| Founded | 1994 | 1996 |
| Headquarters | Melville, New York, USA | Chennai, India |
| Integrations | Verint provides instructions for integrating Verint WFM Enterprise with Webex Contact Center; the setup requires a Verint Cloud subscription and Verint Identity Service onboarding. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Purpose | Verint Enterprise Workforce Management is an AI-powered solution for accurate forecasting, flexible scheduling, and real-time data insights to help meet service and customer experience goals at lower cost. | Zoho CRM provides tools to increase leads, accelerate sales, and measure sales performance. |
| Security | Verint’s technical architecture page says its security practice follows PCI SSC, GDPR, SOC 2, and HIPAA guidelines and describes AES-256 encryption for recordings and databases and TLS 1.2 or greater for data in transit. | Zoho CRM uses AES encryption and AES-256 encryption on its servers, and supports HIPAA and GDPR compliance functions. |
| Support | For the Webex Contact Center integration, Verint says its account team or Customer Success Manager will assist with connecting the WFM service after preparing the tenant. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
Plans
Verint Workforce Management
- Verint Enterprise Workforce ManagementPriced on request
Zoho CRM
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- Ultimate$52 a month
- FreeFree
- Standard$14 a month
- Professional$23 a month
- Enterprise$40 a month
- Ultimate$52 a month
In their own words
Verint Workforce Management
Verint Workforce Management helps organizations forecast workforce demand, plan staffing, schedule employees, and adjust coverage during the day. Forecasts draw on historical volumes, work types, handle times, and external factors across voice, chat, email, SMS, and other real-time or asynchronous channels. Capacity planning supports longer-range decisions about hiring, redeployment, headcount, overtime, and service levels. Schedules are built around customer demand, labor laws, and employee preferences. For intraday management, alerts, queue analytics, and dashboards help compare actual volumes and staffing with forecasts. Employees can use the MyVerint mobile app to check schedules and performance metrics, request time off, swap or bid on shifts, follow performance trends, and contact managers. Verint lists Android, iOS, web, and API availability, with APIs for employee adherence data and schedule management. The product serves contact center, back-office, branch, and store workforces. Pricing is on request; no plan limits are listed.
Zoho CRM
Zoho CRM gives sales teams tools to manage leads, track contacts, automate follow-ups, and measure sales performance. It includes a visual sales pipeline, email sync, lead scoring, forecasting, marketing automation, and workflow tools. Its AI features can recommend actions, flag anomalies, predict outcomes, automate follow-ups, and help interpret emails. Teams can customize layouts and portals, and connect more than 1,100 applications, including Slack, Teams, Google Drive, Dropbox, Mailchimp, and Zendesk. The free edition supports up to three users and includes leads, documents, and mobile apps. Starter is $14 a month per user with annual billing; Starter Monthly is $20 a month per user. Local taxes are additional, and a 15-day trial is listed. The mobile app can work offline and synchronize later. Developer access includes REST, Bulk, Notification, and Query APIs. Security controls include audit logs, IP restrictions, multi-factor authentication, and encryption; data encryption at rest is available in Enterprise and Ultimate editions.