Voiceflow vs Workativ Assistant
Voiceflow
voiceflow.comWorkativ Assistant
workativ.comSide by side
| Figure | Voiceflow | Workativ Assistant |
|---|---|---|
| Price from | $81/mo | $349/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 7 | 3 |
| Spec score · Chatbot Builders | 9.5 (#1) | 7.9 (#143) |
| Deployment channels | multichannel | multichannel |
| Human handoff | Yes | Yes |
| Integrations | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. | Workativ says it connects with 100+ apps, including knowledge sources such as SharePoint, Confluence, Notion, and Google Drive. |
| Knowledge base | Knowledge bases can connect agent answers to imported information and services such as Zendesk and Shopify. | Yes |
| Security controls | The security page describes encryption at rest and in transit, customer-managed keys, multi-region backups, vulnerability scanning, penetration tests, SSO, WAF and DDoS protection. | The chatbot builder page lists immutable audit trails, role-based access controls, secrets and token masking, prompt injection protection, SSO, MFA, and SIEM integration. |
| Support | Official documentation directs users to Voiceflow support by email and offers enterprise product demos. | Workativ advertises guided onboarding and 24/7 expert support on its pricing page. |
| Visual flow builder | Yes | Yes |
Plans
Voiceflow
- Agencies & PartnersFree
- StarterFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- BusinessesPriced on request
- EnterprisePriced on request
Workativ Assistant
- Business$349 a month
- Business$349 a month
- EnterprisePriced on request
In their own words
Voiceflow
Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. Its builder combines agentic playbooks, deterministic workflows, shared instructions, and guardrails. Teams can review transcripts and call recordings, run evaluations and tests, and track analytics. Agents can reach users through a native chat widget, mobile apps, phone calls, SMS, or custom interfaces built with the Conversations API. Native integrations include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail, and Twilio. Agents can also connect to external REST APIs, custom Functions, and MCP servers. Teams can choose from major LLM providers or bring their own model. Voiceflow says customer data is not used to train AI or machine-learning models and integrated model providers are configured for zero data retention. Its security information describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. The company was founded in 2019. Agencies and partners have a free-trial plan with usage-based billing; business pricing is available on request. Support includes implementation that can be self-serve or fully managed.
Workativ Assistant
Workativ Assistant has no write-up on Specifiction yet; its figures are above.