Whatfix vs Ziplyne
Whatfix
whatfix.com
Ziplyne
ziplyne.comSide by side
| Figure | Whatfix | Ziplyne |
|---|---|---|
| Price from | Free | $500/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 8 | 5 |
| Spec score · Digital Adoption Platforms | 8.3 (#6) | 7.8 (#15) |
| Founded | 2014 | 2017 |
| In-app guidance | Its guidance includes Self Help, task lists, Smart Tips, step-by-step Flows, Beacons, Pop-Ups, and Launchers. | Ziplyne DAP provides step-by-step in-app guidance, no-code onboarding and change communication flows, and analytics for adoption tracking. |
| Security certifications | Whatfix states that it is certified to ISO 27001:2022, ISO 27701:2019, ISO 27017:2015, ISO 27018:2019 and CSA STAR, with SOC 2 Type 2 attestations. | The site lists SOC 2 Type II, GDPR, HIPAA-ready deployments with a BAA available, and NIST AI RMF alignment; ISO 27001 is in progress. |
| Security controls | Pricing page features include SSO, IP whitelisting, audit logs, and data residency selection. | Listed controls include SSO via SAML, OIDC, and OAuth, SCIM provisioning, role-based access control, customer-managed encryption keys, and US, EU, and APAC data residency. |
| Support | Standard customer support is available 24 hours a day, Monday through Friday, and plans list a named Customer Success Manager and content author training. | Ziplyne lists [email protected] and US office hours of 8 am–5 pm EST; global office hours vary by time zone. |
Plans
Whatfix
- Product Analytics StandardFree
- DAP Mobile StandardPriced on request
- DAP Web & Desktop EnterprisePriced on request
- DAP Web & Desktop PremiumPriced on request
- DAP Web & Desktop StandardPriced on request
- EnterprisePriced on request
- PremiumPriced on request
- StandardPriced on request
Ziplyne
- Ziplyne POVFree
- ZCX$500 a month
- ZEX$1,000 a month
- ZCX$6,000 a year
- ZEX$12,000 a year
In their own words
Whatfix
Whatfix is an enterprise digital adoption platform for guiding people through software and tracking application adoption. Its in-app guidance includes Self Help, task lists, Smart Tips, step-by-step Flows, Beacons, Pop-Ups, and Launchers. Product Analytics can track user actions and adoption; its Standard plan is included free with a DAP Web & Desktop plan. Whatfix Mobile supports native, React Native, Xamarin, Cordova, Flutter, and Ionic apps on Android and iOS. The platform also lists desktop and virtual desktop support, including Citrix and Azure Virtual Desktop. Integrations include Salesforce, ServiceNow, Confluence, Workday, Microsoft Azure, Amplitude, and Power BI. Deployment can be cloud or self-hosted, although some Standard and Premium features may not be available in self-hosted deployments. Listed security controls include SSO, IP whitelisting, audit logs, and data residency selection. Subscription charges combine a product and plan fee with user-license fees based on employee counts or customer-facing monthly active users. Most plan prices are available on request.
Ziplyne
Ziplyne brings digital adoption guidance and test automation together for enterprise applications. Ziplyne DAP provides step-by-step in-app guidance, no-code onboarding and change communication flows, plus analytics for tracking adoption. ZipRPA turns process recordings into tests, runs continuous regression checks, and can repair scripts when interface elements change. Tests can run across development, test, and production environments. The platform is pre-tuned for Workday, Salesforce, ServiceNow, SAP, Coupa, Oracle, and Microsoft Dynamics, and can also run in browser-based internal apps and portals. It connects with Jenkins, Azure DevOps, GitHub Actions, GitLab, and Bamboo, with REST API support for other pipeline systems. Available platforms are Android, iOS, web, extension, API, and self-hosted deployment. Ziplyne has no free plan; its 14-day POV trial is guided by Customer Success and is not self-serve. Paid plans start at $500/mo. Listed controls include SOC 2 Type II, GDPR, HIPAA-ready deployments with a BAA available, and NIST AI RMF alignment; ISO 27001 is in progress.