Workbench vs Zoho CRM
Workbench
workbench.developerforce.com
Zoho CRM
zoho.comSide by side
| Figure | Workbench | Zoho CRM |
|---|---|---|
| Price from | Free | $14/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 15 |
| Spec score · CRM Data Migration Software | 7.4 (#26) | 8.5 (#12) |
| Integrations | Workbench connects to Salesforce organizations via Force.com APIs and can use Salesforce OAuth login or a session ID. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Purpose | Workbench is a web-based suite for Salesforce administrators and developers to interact with Salesforce organizations through Force.com APIs. | Zoho CRM provides tools to increase leads, accelerate sales, and measure sales performance. |
| Support | Salesforce does not support Workbench; the maker directs community support requests to Stack Overflow and provides documentation and issue reporting links. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
Plans
Zoho CRM
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- Ultimate$52 a month
- FreeFree
- Standard$14 a month
- Professional$23 a month
- Enterprise$40 a month
- Ultimate$52 a month
In their own words
Workbench
Workbench is a free, browser-based suite for Salesforce administrators and developers working with Salesforce organizations through Force.com APIs. It supports the Partner, Bulk, REST, Streaming, Metadata and Apex APIs. In a browser, users can describe, query, manipulate and migrate Salesforce data and metadata, with field mapping and relationship migration listed. Troubleshooting tools include customizable SOAP headers, API traffic debug logs, compatibility testing with earlier API versions and Salesforce single sign-on integration. Connections use Salesforce OAuth login or a session ID. Workbench runs on the web, Linux, macOS and Windows, and can be self-hosted. Documentation describes configurable CSRF protection, end-to-end SSL requirements and organization allowlists or blocklists for self-hosted instances. The project is distributed under the Open Source BSD License. It is in maintenance-only mode, has not completed full quality assurance testing, is supplied as-is and should not be used with production data. Browser and connection timeouts make large loads, exports, scripting and other intensive work unsuitable.
Zoho CRM
Zoho CRM gives sales teams tools to manage leads, track contacts, automate follow-ups, and measure sales performance. It includes a visual sales pipeline, email sync, lead scoring, forecasting, marketing automation, and workflow tools. Its AI features can recommend actions, flag anomalies, predict outcomes, automate follow-ups, and help interpret emails. Teams can customize layouts and portals, and connect more than 1,100 applications, including Slack, Teams, Google Drive, Dropbox, Mailchimp, and Zendesk. The free edition supports up to three users and includes leads, documents, and mobile apps. Starter is $14 a month per user with annual billing; Starter Monthly is $20 a month per user. Local taxes are additional, and a 15-day trial is listed. The mobile app can work offline and synchronize later. Developer access includes REST, Bulk, Notification, and Query APIs. Security controls include audit logs, IP restrictions, multi-factor authentication, and encryption; data encryption at rest is available in Enterprise and Ultimate editions.