Alibaba Cloud ARMS RUM

Spec sheet

What it does

ARMS is Alibaba Cloud's application performance and real-user monitoring platform for collecting and analyzing application metrics, logs, traces, errors and performance data.Read 14 Oct 2026 · alibabacloud.com

Integrations

RUM integrates with Simple Log Service for log storage and querying, ARMS Prometheus for metrics, and Grafana for visualization.Read 14 Oct 2026 · alibabacloud.com

Compliance

Alibaba Cloud lists certifications and reports including CSA STAR, ISO 27001, ISO 20000, ISO 22301, ISO 9001, ISO 27017, ISO 27018, ISO 27701, PCI DSS and SOC reports.Read 14 Oct 2026 · alibabacloud.com

Alerting

RUM alert rules cover web vitals such as LCP, FID and CLS, while mobile rules cover resource loading, API calls, crashes and janks.Read 14 Oct 2026 · alibabacloud.com

Android SDK

The Android SDK supports startup configuration, user tracking, custom events, exception reporting and log reporting.Read 14 Oct 2026 · alibabacloud.com

Commercial change

RUM became a commercial service on June 24, 2024, with pay-as-you-go and resource-plan billing.Read 14 Oct 2026 · alibabacloud.com

Company founded

Alibaba Cloud states it was founded in 2009.Read 14 Oct 2026 · linkedin.com

Company headquarters and size

LinkedIn lists Alibaba Cloud headquarters in Hangzhou and company size of 10,001-plus employees.Read 14 Oct 2026 · linkedin.com

Dashboards

RUM supplies built-in Grafana dashboards and supports custom dashboards.Read 14 Oct 2026 · alibabacloud.com

Documentation depth

The official user guide links separate documentation sets for Application Monitoring, Browser Monitoring, Prometheus, Grafana, Application Security, Synthetic Monitoring and OpenTelemetry.Read 14 Oct 2026 · alibabacloud.com

Electron SDK

The Electron SDK supports JavaScript errors, console errors, native crashes, API requests, startup metrics, browser resource loading, clicks and long-task detection.Read 14 Oct 2026 · alibabacloud.com

End-to-end analysis

RUM can combine with ARMS Application Monitoring for full-stack network analysis and troubleshooting.Read 14 Oct 2026 · alibabacloud.com

Free quota change

On April 7, 2026, the previous combined 100-OCU monthly allowance was split into 80 session OCUs and 20 custom-report OCUs that cannot be combined.Read 14 Oct 2026 · alibabacloud.com

iOS SDK

The iOS SDK is distributed through CocoaPods as AlibabaCloudRUM 2.4.0 or as downloadable XCFramework files.Read 14 Oct 2026 · help.aliyun.com

Limit: Capterra availability

Capterra lists pricing as contact-vendor, says no free trial is available and says no free version is included.Read 14 Oct 2026 · capterra.com

Limit: G2 reliability complaint

The G2 reviewer reports several long Alibaba Cloud outages and concern about overall platform stability.Read 14 Oct 2026 · g2.com

Mobile monitoring

RUM monitors production iOS and Android applications, collecting exceptions and contextual performance information for root-cause analysis.Read 14 Oct 2026 · alibabacloud.com

Ownership

Crunchbase identifies Alibaba Group as the funder or owner of Alibaba Cloud and places its headquarters in Hangzhou, Zhejiang, China.Read 14 Oct 2026 · crunchbase.com

PC limitations

The PC SDK currently collects data only from dynamic libraries and supports PV/UV, crashes, network services and custom events.Read 14 Oct 2026 · alibabacloud.com

PC requirements

The PC SDK supports Windows 7 or later on x86/x86_64 and macOS 10.13 or later on x86_64/arm64.Read 14 Oct 2026 · alibabacloud.com

PC SDK

A C/C++ SDK supports RUM integration for Windows and macOS desktop applications.Read 14 Oct 2026 · alibabacloud.com

Praise: G2 reviewer

The sole G2 reviewer says deployment is easy, monitoring works well for Alibaba Cloud applications and pricing is competitive or flexible.Read 14 Oct 2026 · g2.com

Praise: Gartner reviewers

Reviewers repeatedly praise end-to-end frontend, backend, API, microservice and infrastructure observability, real-time alerts, distributed tracing, dashboards and Alibaba-service integrations.Read 14 Oct 2026 · gartner.com

Public API

The ARMS OpenAPI uses regional endpoints such as arms.cn-hangzhou.aliyuncs.com and authenticates with Alibaba Cloud AccessKey or STS credentials.Read 14 Oct 2026 · static-aliyun-doc.oss-cn-hangzhou.aliyuncs.com

Rating on Capterra

0.0 out of 5 from 0 reviewsRead 14 Oct 2026 · capterra.com

Rating on G2

3.5 out of 5 from 1 reviewRead 14 Oct 2026 · g2.com

Rating on Gartner Peer Insights

5.0 out of 5 from 15 reviewsRead 14 Oct 2026 · gartner.com

RUM coverage

RUM monitors page performance, resource loading, network requests, JavaScript errors and failures in browsers, apps, HTML5 pages and mini programs.Read 14 Oct 2026 · alibabacloud.com

SDK licensing

The public Alibaba Cloud ARMS Go SDK repository is released under the Apache-2.0 license.Read 14 Oct 2026 · github.com

Security controls

ARMS describes DDoS protection, traffic cleaning, SQL-injection detection, transport encryption, RAM access control, three-replica storage and multi-zone disaster recovery.Read 14 Oct 2026 · alibabacloud.com

Session replay

The RUM integration provides session replay to reconstruct user sessions around errors, delays and exceptions.Read 14 Oct 2026 · alibabacloud.com

Software Advice reviews

Software Advice lists custom quote pricing and reports that no user reviews are available.Read 14 Oct 2026 · softwareadvice.com

Web installation

Web and H5 monitoring can be installed with an asynchronous or synchronous CDN script or the npm package @arms/rum-browser.Read 14 Oct 2026 · alibabacloud.com

Web SDK extensibility

The browser SDK exposes initialization, runtime configuration, event filtering, custom property, white-screen detection and remote-configuration options.Read 14 Oct 2026 · alibabacloud.com

Plans and prices

Every Alibaba Cloud ARMS RUM plan and price →

Where Specifiction places it

• Continuous Profiling Tools#3 of 309.0
• Runtime Monitoring Software#8 of 568.9
• Mobile App Monitoring#4 of 239.0