Answerbase
answerbase.com
Spec sheet
- Product
- Answerbase describes itself as a product knowledge platform for commerce that identifies customer information needs and knowledge gaps, then helps teams build knowledge to support AI visibility, search traffic, and sales.Read 29 Sep 2026 · answerbase.com
- Intended users
- The maker describes Answerbase as serving ecommerce merchants and says it began building for small and medium-sized businesses in 2010.Read 29 Sep 2026 · answerbase.com
- Free plan
- NoRead 20 Sep 2026 · answerbase.com
- Paid from
- 149Read 20 Sep 2026 · answerbase.com
- Headquarters
- Barcelona, SpainRead 28 Sep 2026 · answerbase.com
- Founded
- 2007Read 28 Sep 2026 · answerbase.com
- AI workflows
- The platform drafts answers using AI and existing product knowledge, with merchant review and approval before product questions are published.Read 29 Sep 2026 · answerbase.com
- Analytics
- Answerbase says its conversion analytics show which questions drive engagement, correlate with purchases, or leave buyers uncertain.Read 29 Sep 2026 · answerbase.com
- Custom domain
- YesRead 20 Sep 2026 · answerbase.com
- Knowledge distribution
- A validated answer can be reused for product Q&A, product and collection FAQs, buying guides, knowledge base articles, AI answers, and customer support resources.Read 29 Sep 2026 · answerbase.com
- Other commerce platforms
- Answerbase's help center lists BigCommerce, Shopify, Volusion, and WooCommerce under ecommerce integrations.Read 29 Sep 2026 · help.answerbase.com
- Plans and usage limits
- The pricing comparison lists monthly service request limits of 50,000 for Starter, 250,000 for Business, 1,000,000 for Advanced, and custom limits for Enterprise.Read 29 Sep 2026 · answerbase.com
- Publishing and markup
- The Shopify page says FAQs are published with structured data and automatic markup, and that the Q&A widget adapts to the store's theme styling.Read 29 Sep 2026 · answerbase.com
- Security and moderation
- The Shopify page describes moderation controls to review, edit, or decline Q&A before it goes live; I found no security certification or compliance claim on the maker pages opened.Read 29 Sep 2026 · answerbase.com
- Shopify integration
- The Shopify integration syncs products and collections, supports Shopify App Proxy and webhooks, and renders Q&A through the store theme.Read 29 Sep 2026 · answerbase.com
- SSO support
- YesRead 20 Sep 2026 · answerbase.com
- Support and onboarding
- The About page says onboarding support is included and that no long-term contract is required.Read 29 Sep 2026 · answerbase.com
- Support integrations
- The Shopify page describes Gorgias and Zendesk integrations that use support inbox questions and ticket data to identify FAQ candidates and unanswered customer questions.Read 29 Sep 2026 · answerbase.com
Plans and prices
Starter $149 a month $149 per month 1,000 page integrations · 50,000 monthly service requests · 3 user accounts Read 29 Sep 2026 · answerbase.com
Business $399 a month $399 per month 15,000 page integrations · 50 pages optimized/mo · 250,000 monthly service requests · 10 user accounts Read 29 Sep 2026 · answerbase.com
Advanced $799 a month $799 per month 50,000 page integrations · 150 pages optimized/mo · 1,000,000 monthly service requests · 50 user accounts Read 29 Sep 2026 · answerbase.com
Enterprise Priced on request Contact Us for pricing Custom page integrations and limits · Unlimited users and groups · Custom limits and storage Read 29 Sep 2026 · answerbase.com
Where Specifiction places it
- Customer Community Software#12 of 378.2
- Knowledge base software#110 of 1387.5
