Axcient x360Recover

Axcient x360Recover is image-based backup and disaster recovery software for MSPs and the organizations they support. It suits providers protecting mixed client environments that need flexible deployment and recoverability checks. Its strongest case is breadth; licensing that varies by endpoint, vault and storage makes it less compelling for buyers who need a predictable published price.

Overview

x360Recover protects computers and servers, with Windows, VMware, Linux, macOS, public cloud and IaaS among its supported environments. MSPs can deploy Direct-to-Cloud or use an appliance, with Axcient cloud, private cloud, public cloud or hybrid options. Both deployment choices target a 15-minute recovery point objective and a recovery time objective of less than one hour. These targets offer a planning benchmark, not a guarantee that every workload will recover on that schedule.

Direct-to-Cloud removes the need for a local appliance. For teams using that approach, optional Local Cache pairs the service with a USB or NAS device to reduce recovery and failback times. This gives providers a way to add local recovery acceleration, but it also means choosing and managing additional equipment.

Key features

Retention, validation and ransomware defense

Chain-free backups isolate corrupt data and support retention periods of 3, 5, 7 or 10 years without reseeding or consolidation. That is a meaningful fit for MSPs with clients needing long retention, though the storage and licensing arrangement should be considered alongside the retention choice.

AutoVerify automatically virtualizes backed-up data to provide proof that backups are regularly tested. AirGap separates deletion requests from the mechanics of deleting data, helping guard against malicious or accidental removal. Together, these capabilities address two distinct operational risks: uncertainty about whether backups work and unwanted deletion of backup data.

Disaster recovery and integrations

Virtual Office virtualizes one or more systems in the Axcient Cloud to temporarily replace impacted production infrastructure. That can support continuity during an outage, while MSPs using ConnectWise or Autotask PSA can have x360Recover alerts pushed into those systems through x360Recover Manager. A direct ConnectWise Asio integration syncs alerts and device information to ConnectWise Asio.

Axcient says the product is SOC 2 certified and can help partners meet HIPAA and GDPR needs; neither statement makes a customer's own environment compliant. Its security overview says data in its data centers is AES encrypted with a unique key and client data is segmented in a multitenant architecture.

Pricing

x360Recover is paid software with custom pricing and no free plan. A free 14-day trial requires no credit card, giving MSPs a short window to assess whether a deployment suits their client environments.

x360Recover Direct-to-Cloud: custom pricing, billed usage-based. Endpoint rates vary by workstation or server and by Axcient-hosted or self-hosted vault. No local appliance is required, and bundled cloud storage is subject to a Fair Use storage pool. This is the clearest fit for providers who want to avoid local appliance deployment, but rates and storage terms need to be confirmed for the expected workload.

x360Recover with an Appliance: custom pricing, with flexible licensing by device or storage. Endpoint licensing distinguishes servers from workstations; storage licensing covers unlimited devices up to the licensed storage limit. The appliance may be BYOD or purchased. This offers a choice between per-device and capacity-based licensing, but buyers need to compare the licensed storage limit or device mix against their client base.

Neither option has a public list price, so x360Recover is harder to budget or compare without discussing the intended vault, endpoint mix and storage needs with Axcient.

Platforms

The listed platforms are API, Linux, macOS, self-hosted, web and Windows. The supported environments also include VMware, public cloud and IaaS, giving MSPs scope to protect more than desktop endpoints.

Who it's for

x360Recover is best suited to MSPs managing backup and continuity for multiple clients, particularly when their environments or hosting preferences vary. Its deployment choices, long retention options, backup validation and cloud-based recovery tools support providers that need more than endpoint file backup. A buyer seeking a simple, fixed-cost service or a published price should look elsewhere.

Pros and cons

Pros: Direct-to-Cloud and appliance-based deployment with several cloud arrangements let MSPs fit the service to different infrastructure preferences.

Pros: AutoVerify, chain-free retention and AirGap address backup validation, long-term retention and deletion risk within one product.

Pros: Virtual Office can temporarily replace impacted systems in the Axcient Cloud, with Local Cache available to speed recovery and failback for Direct-to-Cloud.

Cons: Custom pricing and variable endpoint or storage licensing make costs difficult to compare before requesting a quote.

Cons: Direct-to-Cloud storage is subject to a Fair Use pool, while storage licensing for appliance deployments has a licensed limit; capacity needs matter to the final fit.

Cons: The 14-day trial is brief for evaluating recovery across varied client workloads.

Alternatives

Acronis Cyber Disaster Recovery Cloud is another paid option with a free trial and support for mobile, desktop, web and self-hosted platforms; consider it if those platform choices are important to your deployment.

Veeam Recovery Orchestrator has a free plan as well as a free trial, with an NFR license at free for demonstration, training and education, not resale or commercial use. Its evaluation license is also free; consider it if a no-cost evaluation path is a priority.

Unitrends Backup offers custom pricing tailored to business needs, so it is another option to compare through a sales quote.

Veeam Agent for Mac is a macOS-only freemium alternative. Its free edition costs nothing, allows one backup job and does not back up directly to object storage, making it a narrower option for Mac-only needs.

Datto Endpoint Backup for Windows uses consumption-based pricing based on storage used; consider it if storage usage is the pricing basis you want to compare.

NAKIVO Backup & Replication publishes starting prices of $2.50 a month per workload for Subscription and $229 as a one-time purchase per CPU socket for Perpetual. It is the alternative to compare if a stated starting price is more useful than x360Recover's quote-based licensing.

NetApp Disaster Recovery has a 30-day free trial with unlimited capacity and usage-based and subscription options.

Veeam Kasten for Kubernetes has a free tier covering 5 nodes and an Enterprise Trial for 500 nodes lasting 60 days; consider it when Kubernetes node counts are central to the comparison.

Browse Disaster Recovery Software, Cloud Disaster Recovery Software, Endpoint Backup Software, Cloud Backup Services and Backup software to compare more products by category.

Verdict

Choose x360Recover if you are an MSP that needs deployment flexibility, validated backups and tools for retaining and recovering client systems. Its combination of chain-free retention, AutoVerify and Virtual Office gives providers a substantial continuity toolkit. Look elsewhere if predictable, published pricing is essential: the licensing depends on deployment, endpoints and storage, and costs require a quote.