Best Buy Trade-In

Spec sheet

What it does

Best Buy Trade-In exchanges used electronics for a Best Buy Gift Card, credit toward a purchase, or in-store credit toward a mobile device’s installment billing.Read 14 Nov 2026 · bestbuy.com

Support

Online trade-in help is by email to [email protected], with a typical reply in 2–3 business days, and in-store issues go to that store’s customer service desk.Read 14 Nov 2026 · bestbuy.com

Data and account prep

The customer must remove data and accounts, clear locks, and disable Find My Device before handing over the device.Read 14 Nov 2026 · bestbuy.com

Eligibility lookup

Accepted items are listed in the Trade-In Estimator, and an item missing from that tool is not accepted.Read 14 Nov 2026 · bestbuy.com

Gift card terms

Best Buy gift cards and e-gift cards have no expiration date and no fees, are not redeemable for cash, and can be used at U.S. Best Buy stores or BestBuy.com.Read 14 Nov 2026 · bestbuy.com

How to get a quote

Quotes start on the website, in the mobile app, or at a participating store, and Best Buy does not give custom quotes by email, chat, or phone.Read 14 Nov 2026 · bestbuy.com

How value is set

A quote depends on model, age, condition, required accessories, and current resale prices, and the value after inspection is non-negotiable.Read 14 Nov 2026 · bestbuy.com

Online payout

After an online trade-in is finalized, an electronic Best Buy Gift Card is issued within 5 business days.Read 14 Nov 2026 · bestbuy.com

Price-match retailers

In person at participating stores, Best Buy may match a live trade-in offer from Amazon, Apple, Costco, GameStop, Target, Walmart, or another retailer it names in writing.Read 14 Nov 2026 · bestbuy.com

Quantity limit

Best Buy may limit a customer to five of the same or similar product per month and may refuse any trade-in.Read 14 Nov 2026 · bestbuy.com

Reporting

Best Buy reports trade-in transaction details, including personally identifiable information, to law enforcement where the law requires it.Read 14 Nov 2026 · bestbuy.com

Ship-by deadline

A mailed trade-in must arrive within 14 days of the estimate, or Best Buy may revise or withdraw that estimate.Read 14 Nov 2026 · bestbuy.com

Store limits

Best Buy Outlet stores and Best Buy stores in Puerto Rico do not participate, and some other stores accept trade-ins only with a Best Buy receipt.Read 14 Nov 2026 · bestbuy.com

Where to trade

Customers can trade in at Best Buy stores or ship items through BestBuy.com.Read 14 Nov 2026 · bestbuy.com

Who it is for

The program is for retail customers age 18 or older, or 19 or older in Alabama and Nebraska, and is not built for large commercial volume.Read 14 Nov 2026 · bestbuy.com

Plans and prices

Every Best Buy Trade-In plan and price →

Where Specifiction places it

• Used Tech Marketplaces#10 of 407.5