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SPECIFICTION
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BT Email

bt.com

From £7.50/mo Free plan WebiOSAndroid
Visit bt.com
Spec score 8.1 #58 of 115 in Personal Email Services

Spec sheet

Free plan
YesRead 22 Sep 2026 · bt.com
Integrations
The BT Email app only allows adding BT addresses ending in @btinternet.com, @btopenworld.com or @talk21.com.Read 11 Oct 2026 · bt.com
Mobile apps
The BT Email app is available for iOS 16.0 or later and Android 11 or later.Read 11 Oct 2026 · bt.com
Security
BT lists protection from viruses, spam and phishing for Standard, Premium and Basic email.Read 11 Oct 2026 · bt.com
Support
BT lists UK-based technical support for Standard, Premium and Basic email; Premium support and cancellation are available by phone during stated weekday and weekend hours.Read 11 Oct 2026 · bt.com
Headquarters
BT Group plc lists its registered office at 1 Braham Street, London, E1 8EE.Read 11 Oct 2026 · bt.com
App limitation
Basic BT Email customers cannot use the BT Email app and are directed to webmail.Read 11 Oct 2026 · bt.com
Company history
BT says its roots trace to the Electric Telegraph Company, founded in 1846.Read 11 Oct 2026 · bt.com
Custom domain
NoRead 22 Sep 2026 · bt.com
Email aliases
YesRead 22 Sep 2026 · bt.com
Email clients
BT documents setup with clients such as Apple Mail, Outlook and Windows Mail using IMAP or POP3, SMTP and SSL/TLS settings.Read 11 Oct 2026 · bt.com
Email service
BT Email provides email addresses ending in @btinternet.com, @btopenworld.com or @talk21.com, with Standard, Premium and Basic account types.Read 11 Oct 2026 · bt.com
Login protection
BT says an account is temporarily locked if incorrect login details are entered too many times, and suspicious activity prompts account security steps and a password change.Read 11 Oct 2026 · bt.com
Platform access
web_and_mobileRead 22 Sep 2026 · bt.com
Premium eligibility
To get Premium email, customers must live in the UK and have a UK bank account.Read 11 Oct 2026 · bt.com
Secure connections
BT recommends IMAP and SMTP with SSL or TLS enabled, and says SSL or TLS encrypts data sent between the email client and BT Email server.Read 11 Oct 2026 · bt.com
Standard availability
Standard email was available only to BT Broadband customers who registered before 26 October 2022, though another BT Broadband customer can set up an account for someone.Read 11 Oct 2026 · bt.com
Webmail
BT Email can be accessed online, and Basic accounts are limited to browser access at bt.com.Read 11 Oct 2026 · bt.com

Plans and prices

Premium £7.50 a month Monthly fee paid by direct debit Up to 11 email addresses · virus, spam and phishing protection · UK-based tech support · UK residence and UK bank account required Read 11 Oct 2026 · bt.com
Basic Free One email address · web access at bt.com only · no email client or device access · virus, spam and phishing protection · UK-based tech support Read 11 Oct 2026 · bt.com
Standard Free Up to 11 email addresses · virus, spam and phishing protection · UK-based tech support · available only to customers who registered before 26 October 2022 or whose account is set up by another BT Broadband customer Read 11 Oct 2026 · bt.com

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