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SPECIFICTION
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Cemantica

cemantica.com

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Spec score 7.8 #5 of 28 in Employee Experience Management Software

What it is

Cemantica is customer experience software for managing work from strategy through execution. Its Journey Value Management Platform brings journey design, orchestration, insights, feedback collection and value measurement into one system. Journey analytics include sentiment analysis, alerts, triggers and ROI measurement. Alex AI can use data to create journey maps, personas and improvement opportunities; Alex AI Pro can answer questions and suggest next steps. The platform lists more than 70 connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake and Jira. Data can also enter through the API and web services or Excel and CSV imports. Journey maps can be exported as PDF, image or Excel files. Cemantica describes the product as cloud-based SaaS: trial and Starter use shared instances, while higher packages use private cloud instances. It states that it is ISO 27001 and SOC 2 Type II certified. The Enterprise free trial costs nothing for 21 days, has a five-user limit and requires no credit card.

Spec sheet

Product
Cemantica describes itself as end-to-end Customer Experience software covering strategy through execution.Read 3 Oct 2026 · cemantica.com
Deployment
Cemantica describes its offering as a cloud based SaaS platform, with shared cloud instances for the trial and Starter tiers and private cloud instances for higher packages.Read 3 Oct 2026 · cemantica.com
Security
Cemantica states that it is ISO 27001 certified and SOC 2 Type II certified.Read 3 Oct 2026 · cemantica.com
Support
The trial page directs product questions to [email protected], and the company says its CX specialists provide customer support and guidance.Read 3 Oct 2026 · cemantica.com
Headquarters
Cemantica says it is headquartered in France and has offices across Europe and in the United States.Read 3 Oct 2026 · cemantica.com
AI features
Alex AI can generate journey maps, personas and improvement opportunities from data, while Alex AI Pro can answer questions and recommend next steps.Read 3 Oct 2026 · cemantica.com
API and imports
The company says data can be integrated through its API and web services or by importing Excel and CSV files.Read 3 Oct 2026 · cemantica.com
Data integrations
Cemantica says it has more than 70 connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake and Jira.Read 3 Oct 2026 · cemantica.com
Exports
Cemantica says journey maps can be exported in PDF, image and Excel formats with white label, high definition design.Read 3 Oct 2026 · cemantica.com
Journey analytics
The platform includes journey analytics, sentiment analysis, alerts and triggers, and ROI measurement.Read 3 Oct 2026 · cemantica.com
Journey management
Its Journey Value Management Platform combines journey design, orchestration, insights, feedback collection and value measurement.Read 3 Oct 2026 · cemantica.com
Target customers
The company presents its platform for organizations managing customer experience across sectors including financial services, retail, healthcare, hospitality, professional services and technology.Read 3 Oct 2026 · cemantica.com
Trial limit
The Enterprise trial page offers 21 days without a credit card, and the pricing page says the trial is for up to five users.Read 3 Oct 2026 · cemantica.com

Plans and prices

Enterprise free trial Free 21 days · up to 5 users · no credit card needed Read 3 Oct 2026 · cemantica.com
Enterprise Priced on request 10 GB storage · private cloud · SSO listed in package comparison Read 3 Oct 2026 · cemantica.com
JVMP Priced on request 20 GB storage · private cloud Read 3 Oct 2026 · cemantica.com
Standard Priced on request 5 GB storage · private cloud · limited Alex AI queries Read 3 Oct 2026 · cemantica.com
Starter Priced on request 1 GB storage · shared cloud · limited Alex AI queries Read 3 Oct 2026 · cemantica.com

Every Cemantica plan and price →

Strong points and limits

Strong points

  • Journey design, orchestration, feedback and measurement in one platform
  • More than 70 listed data connectors
  • AI generates journey maps, personas and opportunities
  • Exports maps to PDF, image and Excel
  • 21-day trial for up to five users

Limits

  • No free plan
  • Trial and Starter use shared cloud instances
  • Trial is limited to five users

Who it suits

Cemantica suits organizations managing customer experience across sectors such as financial services, retail, healthcare, hospitality, professional services and technology. Teams needing journey mapping, feedback, analytics and value measurement in one platform may find its scope relevant.

Verdict

Cemantica covers journey work from design and feedback through analytics and value measurement, with multiple data import paths and exports.

Where Specifiction places it

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