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eDirectGlass

edirectglass.com

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Spec score 9.2 #2 of 22 in Glass Contractor Software

What it is

eDirectGlass provides point-of-sale and shop-management software for automotive glass repair and replacement businesses. Its workflow covers quotes, invoices, EDI billing, scheduling, dispatch, payments, customer communication, reporting, and supplier ordering. Shops can look up vehicles by VIN or license plate, and the listed shop plans include GlassPartMatch. The login page lists real-time pricing and ordering for Mygrant, Pilkington, and PGW. Plans include Pay-Per-Invoice at $5, paid once, billed per submitted invoice, plus Essential at $89.95 a month, Premium at $119.95 a month, and Premium Plus at $149.95 a month. Subscription plans are billed per user per month under an annual contract; EDI invoices cost $.50 each and LYNX assignments cost $2.25 each. Premium Plus adds MailChimp integration and multi-location management under one login. The software can send invoice line-item details and payment information to a QuickBooks company file, with setup by an eDirectGlass technician. It is available on Android, iOS, and web, including browser access on phones and tablets. A 30-day trial requires no credit card or installation, but excludes some services, including QuickBooks export and LYNX assignments.

Spec sheet

What it does
eDirectGlass is a cloud point-of-sale and shop-management system for automotive glass and aftermarket businesses.Read 15 Oct 2026 · edirectglass.com
Purpose
eDirectGlass provides point-of-sale and shop-management software for automotive glass repair and replacement businesses.Read 7 Oct 2026 · edirectglass.com
Trial
New accounts receive 30 days without a credit card or local software installation.Read 15 Oct 2026 · edirectglass.com
Integrations
Published integrations include MailChimp, Google Maps, QuickBooks and glass-supplier ordering services.Read 15 Oct 2026 · edirectglass.com
Security
The login page links to a Security Statement and says the company prioritizes protecting the security and privacy of customer data.Read 7 Oct 2026 · live.edirectglass.com
Support
Support covers setup, user access, workflows, billing, scheduling and shop-management questions by telephone and live help.Read 15 Oct 2026 · edirectglass.com
Headquarters
Scottsdale, Arizona, United StatesRead 28 Sep 2026 · edirectglass.com
Founded
2000Read 28 Sep 2026 · edirectglass.com
Accounting integration
The user manual says eDirectGlass can send invoice line-item details and payment information to a QuickBooks company file, with setup by an eDirectGlass technician.Read 7 Oct 2026 · edirectglass.com
API and SDK availability
The agreement mentions API call limits, but the public site provides no API reference, SDK download or developer portal.Read 15 Oct 2026 · edirectglass.com
Availability terms
The agreement promises commercially reasonable efforts toward 24/7 availability but excludes planned downtime, force majeure and internet-provider failures.Read 15 Oct 2026 · edirectglass.com
Browser limitation
Chrome and Firefox access historically required an IE Tab extension on Windows, and Apple operating systems were not supported in the published guide.Read 15 Oct 2026 · edirectglass.com
Company founded
LinkedIn lists the company as founded in 1995 and headquartered in Scottsdale, Arizona.Read 15 Oct 2026 · linkedin.com
Company ownership
LinkedIn identifies eDirectGlass as a privately held, wholly owned subsidiary of AMJ Logistics, Inc.Read 15 Oct 2026 · linkedin.com
Company size
LinkedIn reports a 2–10 employee company size and additional locations in Australia, Ireland and Canada.Read 15 Oct 2026 · linkedin.com
Contract limitation
Core subscriptions are described as annual, automatically renewing and non-refundable, with early-termination penalties and a 30-day cancellation notice.Read 15 Oct 2026 · edirectglass.com
CRM and portals
Premium editions include self-managed CRM, MyGlassClaim customer portal and Web Quote capabilities.Read 15 Oct 2026 · edirectglass.com
Customer intake AI
AGR ShopOps AI voice, website and social channels can answer questions, collect vehicle details, quote and schedule jobs.Read 15 Oct 2026 · edirectglass.com
Data export limit
After termination, customers have 30 days to download CSV data and native attachments before deletion may occur.Read 15 Oct 2026 · edirectglass.com
Documentation
Documentation includes a detailed Total Shop Management manual, quick-start guide and browser setup instructions.Read 15 Oct 2026 · edirectglass.com
EDI billing
Insurance and network jobs can be billed electronically with documentation, profile and collection workflows.Read 15 Oct 2026 · edirectglass.com
Historical product age
A 2008 Glass Magazine comparison described eDirectGlass as internet-based Windows software requiring Internet Explorer and offered separate mobile editions.Read 15 Oct 2026 · glassmagazine.com
Intended customers
The pricing page positions Pay-Per-Invoice for smaller shops with five or fewer users and Essential for small and growing shops.Read 7 Oct 2026 · edirectglass.com
Learning center
The planned Learning Center is marked coming soon and is intended to provide role-based training and walkthroughs.Read 15 Oct 2026 · edirectglass.com
Licence
The hosted service is proprietary; terms prohibit copying, derivative works, reverse engineering and competitive use.Read 15 Oct 2026 · edirectglass.com
Limit: network billing dependency
The agreement disclaims responsibility for rejected EDI invoices, payment delays and lost revenue involving external insurance networks.Read 15 Oct 2026 · edirectglass.com
Limit: photo pricing confusion
A forum complaint alleged per-photo charges, while a follow-up clarified that uploads through the main program and mobile app were not charged.Read 15 Oct 2026 · pub24.bravenet.com
Marketing integration
Premium Plus includes MailChimp integration.Read 7 Oct 2026 · edirectglass.com
Mobile access
The FAQ says eDirectGlass works on phones, tablets, Apple devices, and other devices through a browser, while the mobile technician edition describes field workflows.Read 7 Oct 2026 · edirectglass.com
Mobile technician tools
TechPro Mobile provides live arrival tracking, two-way messaging, inspections, image/video capture, environmental readings, AGRSS workflow and field payment.Read 15 Oct 2026 · edirectglass.com
Multi-location
The FAQ says multi-shop, multi-location management under a single login is available in Premium Plus.Read 7 Oct 2026 · edirectglass.com
News: AI launch
A November 4, 2025 SEMA release announced an AI plug-in for websites and social media that the company said could provide more than 98% quote accuracy and self-scheduling.Read 15 Oct 2026 · prlog.org
Notable access limit
The FAQ says concurrent access with the same username is unsupported and each simultaneous user needs a license.Read 7 Oct 2026 · edirectglass.com
Praise: included functionality
A 2015 auto-glass forum user praised eDirectGlass for including OE part lookup and other features without extra charges and said it materially improved the business.Read 15 Oct 2026 · pub24.bravenet.com
Praise: mobile workflows
Forum participants highlighted the mobile apps for keeping technicians aligned and supporting shop expansion.Read 15 Oct 2026 · pub24.bravenet.com
Quote and invoice builder
The platform creates quotes and invoices using VIN, license plate, NAGS, labor, kit, tax, insurance, fleet and cash inputs.Read 15 Oct 2026 · edirectglass.com
Reporting and payments
A payment center and reporting tools track receivables, collections, customer activity and operational performance.Read 15 Oct 2026 · edirectglass.com
Scheduling and dispatch
The system schedules shop and mobile work, dispatches technicians and supports route activity.Read 15 Oct 2026 · edirectglass.com
Security safeguards
The subscription agreement says the company maintains administrative, physical and technical safeguards for data confidentiality, integrity and security.Read 15 Oct 2026 · edirectglass.com
Supplier integrations
The login page lists real-time pricing and ordering for Mygrant, Pilkington, and PGW.Read 7 Oct 2026 · live.edirectglass.com
Supplier ordering
Users can view supplier pricing and availability and place orders with Mygrant, Pilkington and PGW connections.Read 15 Oct 2026 · live.edirectglass.com
System requirements
The legacy manual specifies a Windows PC, Internet Explorer 8 or later 32-bit, broadband internet and a printer, with Crystal Reports and ActiveX components.Read 15 Oct 2026 · manualzilla.com
Vehicle and part lookup
The software supports vehicle lookup by VIN or license plate and includes GlassPartMatch in the listed shop plans.Read 7 Oct 2026 · edirectglass.com
Vehicle and part matching
GlassPartMatch workflows identify vehicles and compatible glass parts before a sale.Read 15 Oct 2026 · edirectglass.com
Workflow
The platform supports quotes, invoices, EDI billing, scheduling, dispatch, payments, customer communication, reporting, and supplier ordering.Read 7 Oct 2026 · edirectglass.com

Plans and prices

Pay-Per-Invoice $5, paid once per submitted invoice up to 5 users · unlimited EDI invoicing · GlassPartMatch · live help · unlimited SMS · supplier pricing/ordering Read 15 Oct 2026 · edirectglass.com
TechPro Mobile $19.95 a month monthly ArrivalSync · technician workflow · messaging · inspections · compliance support · payments · notifications Read 15 Oct 2026 · edirectglass.com
Essential $89.95 a month per user/month; annual contract $0.50 per EDI invoice · $2.25 per LYNX assignment · VIN/plate lookup · supplier ordering · unlimited SMS and photo storage Read 15 Oct 2026 · edirectglass.com
Premium $119.95 a month per user/month; annual contract Essential features · routing and dispatch · MyGlassClaim portal · Web Quote Lite Read 15 Oct 2026 · edirectglass.com
Premium Plus $149.95 a month per user/month; annual contract Premium features · MailChimp integration · full Web Quote · expanded statistics · multi-location tools Read 15 Oct 2026 · edirectglass.com
AGR ShopOps AI Starter $699 a month monthly 250 AI voice minutes Read 15 Oct 2026 · edirectglass.com
AGR ShopOps AI Growth $999 a month monthly 600 AI voice minutes · website plug-in Read 15 Oct 2026 · edirectglass.com
AGR ShopOps AI Complete $1,299 a month monthly 1,000 AI voice minutes · website plug-in · social integration Read 15 Oct 2026 · edirectglass.com
AGR ShopOps AI Pro $1,999 a month monthly starting price multi-location deployment · higher usage Read 15 Oct 2026 · edirectglass.com

Every eDirectGlass plan and price →

Strong points and limits

Strong points

  • Covers quotes, billing, scheduling, dispatch, and payments.
  • Vehicle lookup supports VIN and license plate.
  • Premium Plus includes multi-location management.
  • Offers a 30-day trial without installation or a credit card.

Limits

  • No free plan is listed.
  • Subscription plans require an annual contract.
  • EDI invoices and LYNX assignments have additional charges.
  • Concurrent use of one username is unsupported.

Who it suits

eDirectGlass suits automotive glass repair and replacement shops managing sales and service workflows. Pay-Per-Invoice is positioned for smaller shops with five or fewer users; Essential is aimed at small and growing shops.

eDirectGlass in depth

Read the full write-up

Overview

eDirectGlass is point-of-sale and shop-management software for automotive glass repair and replacement businesses. It is strongest for shops that need estimating, billing, scheduling and supplier ordering tied together. The workflow breadth is compelling, but annual per-user commitments and transaction fees call for careful cost planning.

Key features

Quotes, invoices, EDI billing, scheduling, dispatch, payments, customer communication, reporting and supplier ordering sit in one platform. That makes it a plausible operating hub for work moving between office and field staff, rather than a standalone estimating or invoicing product. VIN and license-plate lookup, plus GlassPartMatch in the shop plans, support vehicle- and part-specific estimates.

Supplier ordering includes real-time pricing and ordering for Mygrant, Pilkington and PGW, a practical link between estimates and purchasing. QuickBooks integration can send invoice line-item details and payment information to a company file, but an eDirectGlass technician must configure it. Premium Plus adds MailChimp integration and multi-shop, multi-location management under one login; those features are most relevant to operators managing several facilities or using MailChimp.

Browser access works on phones, tablets, Apple devices and other devices, while the mobile technician edition describes field workflows. A mobile app is also included among the product capabilities. The company offers live help, support contacts and weekday office hours. Its login page links to a Security Statement and says it prioritizes customer-data security and privacy.

The 30-day free trial requires no credit card or software installation. It excludes some services, including QuickBooks export and LYNX assignments, so it cannot fully demonstrate those workflows. Concurrent use of one username is unsupported: every simultaneous user needs a license, which matters when sizing a team.

Pricing

There is no free plan. Pay-Per-Invoice costs $5, paid once, billed per submitted invoice, and supports up to five users. It is intended for shops submitting up to 50 invoices per month, making it the lower-commitment option for smaller operations; the annual contract still applies, and the per-invoice model makes volume central to the comparison.

Essential costs $89.95 a month per user, Premium $119.95 a month per user, and Premium Plus $149.95 a month per user. Each is under an annual contract, and each adds $.50 per EDI invoice and $2.25 per LYNX assignment. Those extra charges can materially affect the bill for shops with frequent EDI billing or LYNX assignments, on top of licensed seats.

Essential is positioned for small and growing shops. Premium and Premium Plus are paid per-user tiers, but the available plan details do not distinguish their included features beyond Premium Plus's MailChimp integration and multi-location management. Buyers should compare those additions against the higher per-user rate; the recurring transaction charges apply across all three plans.

Platforms

eDirectGlass supports Android, iOS and the web. Browser access across phones, tablets and Apple devices gives teams options beyond a dedicated desktop setup, while field staff can use the mobile technician edition. Simultaneous users still require separate licenses.

Who it's for

Smaller shops with five or fewer users can consider Pay-Per-Invoice, particularly when monthly invoice volume remains near its intended ceiling. Essential is aimed at small and growing businesses. Premium Plus is the clearest fit for multi-location operators or teams that need its MailChimp integration. A shop with many simultaneous users or substantial EDI and LYNX volume should model the added charges before choosing.

Pros and cons

Broad shop workflow: Estimating, billing, scheduling, dispatch, payments and supplier ordering are covered in one system, which can suit shops coordinating the full job lifecycle.

Useful supplier and vehicle tools: Real-time ordering from three named suppliers, VIN or plate lookup and GlassPartMatch support purchasing and estimating tasks.

Trial with few upfront hurdles: The 30-day trial requires neither a credit card nor installation, though exclusions leave some paid workflows untested.

Costs scale by both seats and activity: Per-user annual plans add EDI and LYNX fees, and each concurrent user needs a license.

Higher-tier rationale is selective: Multi-location management and MailChimp integration are specifically tied to Premium Plus, so shops that do not need them may find the added price harder to justify.

Alternatives

For a broader comparison, see Glass Contractor Software.

GlaziersEdge is another paid option with a free trial and Android, iOS and Windows support; consider it if Windows is important to your platform mix.

Mitchell RepairCenter is a paid alternative for Android, iOS, Windows and API environments, with package options named QuickStart Parts and Essentials.

Auto Glass CRM has a 14-day free trial and monthly plans: Starter is $79 a month for one shop and five included users, while Professional is $199 a month. It may suit buyers who prefer monthly billing and a defined five-user Starter allowance over eDirectGlass's annual commitments.

GlazeOps offers monthly plans, including Starter at $49 a month for five members, five projects and 25 GB of storage, and Professional at $149 a month for 15 members. Choose it instead when those stated member, project and storage limits better match the operation.

MonitGlass uses custom quotes based on operation size and modules, making it an alternative for buyers who want facility-specific scoping.

Omega EDI offers Repair Only at $9.95 a month per user for up to 10 users, with $2.00 per accepted EDI and unlimited email invoices. It is worth considering when EDI billing is the priority and a narrower repair-focused plan is a better fit.

PartnerPak+ Studio is a paid Windows, Android and iOS option with monthly subscriptions licensed per location.

RFMS is a paid alternative for Android, API, iOS, web and Windows, with pricing available by demo request.

Verdict

Choose eDirectGlass if you run an automotive glass business that wants estimating, shop coordination and supplier ordering in one place, and can justify annual per-user pricing. Its workflow range and Premium Plus multi-location tools are the main reasons to select it. Look elsewhere if you need a free plan, cannot commit annually, or expect seat and transaction charges to outweigh the value of consolidating those workflows.

Verdict

eDirectGlass brings shop workflows and supplier ordering into one system, with options for different shop sizes. Review the per-user contract terms, extra transaction charges, and trial exclusions before selecting a plan.

Where Specifiction places it

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