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SPECIFICTION
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eSentire MDR

esentire.com

From $17/mo WebiOSAndroidAPI
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Spec score 7.8 #6 of 32 in Managed Detection and Response Services

What it is

eSentire MDR combines the Atlas platform with managed detection and response, including 24/7 security operations center coverage and human response. Atlas AI investigates and adds context to alerts to support triage, while eSentire’s Threat Response Unit hunts for threats across customer telemetry. The service includes incident response, containment, remediation and unlimited incident handling. Atlas can investigate alerts from any source through its REST API, with custom integrations available for sources outside its standard menu. Endpoint detection and response supports customer-provided CrowdStrike, SentinelOne, Microsoft Defender for Endpoint or Palo Alto technology. Atlas Enhanced includes 90-day log retention; Atlas Elite includes 365 days. Professional and Enhanced technical support is available during business hours, while Elite technical support and security support for incidents and investigations are available 24/7. Listed packages cover 10 to 250 users; larger organizations or unusual requirements are directed to sales. Atlas Professional is $17 a month, Enhanced is $24 a month and Elite is $28 a month, billed annually as specified for 10 users. Required Launch & Optimization Services cost $2,500 a year.

Spec sheet

Integrations
Atlas supports investigation of alerts from any source via REST API and offers custom integrations for sources outside its standard menu.Read 2 Oct 2026 · esentire.com
Support
Technical support is available during business hours with Professional and Enhanced, and 24/7 with Elite; security support for incidents and threat investigations is available 24/7.Read 2 Oct 2026 · shop.esentire.com
Headquarters
Waterloo, Ontario, CanadaRead 23 Sep 2026 · esentire.com
Founded
2001Read 23 Sep 2026 · esentire.com
AI investigation
Atlas AI investigates and enriches alerts to accelerate triage and help analysts focus on threats.Read 2 Oct 2026 · esentire.com
Company history
eSentire says it was founded in 2001.Read 2 Oct 2026 · esentire.com
Endpoint support
Endpoint detection and response supports customer-provided CrowdStrike, SentinelOne, Microsoft Defender for Endpoint, or Palo Alto technology.Read 2 Oct 2026 · shop.esentire.com
Intended customers
eSentire says it protects organizations across 35+ industries and describes Professional as suited to teams without a SOC or the headcount to build one.Read 2 Oct 2026 · shop.esentire.com
Limits
The listed packages cover 10 to 250 users; eSentire directs organizations above 250 users or with unusual requirements to contact sales.Read 2 Oct 2026 · shop.esentire.com
Log retention
Atlas Enhanced includes 90-day log retention and Atlas Elite includes 365-day retention.Read 2 Oct 2026 · shop.esentire.com
Response
The service includes SOC incident response, containment, response, remediation, and unlimited incident handling.Read 2 Oct 2026 · esentire.com
Security compliance
eSentire lists an ISO 27001 Statement of Applicability, an ISMS ISO/IEC 27001:2022 resource, and PCI DSS compliance materials on its compliance page.Read 2 Oct 2026 · esentire.com
Service
eSentire MDR combines the Atlas platform with managed detection and response services, including 24/7 SOC coverage and human response.Read 2 Oct 2026 · esentire.com
Threat hunting
The Threat Response Unit conducts proactive threat hunts across customer telemetry.Read 2 Oct 2026 · esentire.com
User reported phishing
Atlas investigates suspicious emails reported through a shared Office 365 inbox and returns a verdict with recommended response actions.Read 2 Oct 2026 · shop.esentire.com

Plans and prices

Atlas Professional $17 a month Billed annually: $2,040.00/year for 10 users 10–250 users · $17.00/user/month for up to 100 users · 101–250 users: $16.15/user/month · contact sales above 250 users Read 2 Oct 2026 · shop.esentire.com
Atlas Enhanced $24 a month Billed annually: $2,880.00/year for 10 users 10–250 users · $24.00/user/month for up to 100 users · 101–250 users: $22.80/user/month · contact sales above 250 users · Atlas SIEM with 90-day log retention Read 2 Oct 2026 · shop.esentire.com
Atlas Elite $28 a month Billed annually: $3,360.00/year for 10 users 10–250 users · $28.00/user/month for up to 100 users · 101–250 users: $26.60/user/month · contact sales above 250 users · 365-day log retention Read 2 Oct 2026 · shop.esentire.com
Launch & Optimization Services $2,500 a year $2,500.00 USD/year, regardless of user count; charged once per package each year Required with each Atlas package purchase Read 2 Oct 2026 · shop.esentire.com

Every eSentire MDR plan and price →

Strong points and limits

Strong points

  • 24/7 security operations center coverage
  • Unlimited incident handling
  • Atlas investigates alerts from any source via API
  • Elite includes 365-day log retention

Limits

  • No free plan
  • Packages cover 10 to 250 users
  • Launch & Optimization Services are required
  • Professional and Enhanced technical support is business-hours only

Who it suits

Professional is described as suited to teams without a SOC or the headcount to build one. The listed packages cover organizations with 10 to 250 users.

Verdict

eSentire MDR combines human response, threat hunting and alert investigation with tiered retention and support. Listed monthly prices are billed annually, and each Atlas package purchase also requires Launch & Optimization Services.

Where Specifiction places it

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