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SPECIFICTION
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Ferndesk

ferndesk.com

From $75/mo Free trial WebAPI
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Spec score 8.4 #47 of 138 in Knowledge base software

Spec sheet

Product
Ferndesk is a customer-facing help center with an AI agent that checks articles against a product, drafts updates, and keeps documentation current.Read 11 Oct 2026 · ferndesk.com
Intended users
Ferndesk describes its help center as software for SaaS teams whose products change faster than their documentation.Read 11 Oct 2026 · ferndesk.com
Publishing audience
bothRead 20 Sep 2026 · ferndesk.com
Free plan
NoRead 20 Sep 2026 · ferndesk.com
Paid from
149Read 20 Sep 2026 · ferndesk.com
Integrations
The integrations page lists support tools including Intercom, Zendesk, Help Scout, and Slack, plus GitHub, Linear, Discord, Gmail, and other services.Read 11 Oct 2026 · ferndesk.com
Security
Ferndesk says data is encrypted in transit, integration credentials are encrypted before storage, and customer content is not used to train Ferndesk or third-party foundation models.Read 11 Oct 2026 · ferndesk.com
Compliance
Ferndesk states that it is not currently SOC 2 certified.Read 11 Oct 2026 · ferndesk.com
Support
The Enterprise plan includes priority support and white-glove onboarding; its page also lists security questionnaire support.Read 11 Oct 2026 · ferndesk.com
Headquarters
Dover, Delaware, United StatesRead 28 Sep 2026 · ferndesk.com
AI tool access
Ferndesk supports MCP connections for teams to work with their workspace and for help center readers to search published documentation through compatible AI tools.Read 11 Oct 2026 · ferndesk.com
API and webhooks
The public API can manage articles, drafts, publishing, revisions, translations, analytics, feedback, and conversations; webhooks send signed activity notifications.Read 11 Oct 2026 · ferndesk.com
Article review
Fern checks help articles against the product, fixes changed content, drafts missing content, and can automatically review changes from pull requests.Read 11 Oct 2026 · ferndesk.com
Content analytics
YesRead 20 Sep 2026 · ferndesk.com
Custom domain
YesRead 20 Sep 2026 · ferndesk.com
Help center features
The help center includes collections and articles, keyword and AI search, custom domains or subfolder hosting, SEO controls, redirects, and an embedded widget.Read 11 Oct 2026 · ferndesk.com
Limit
Only subdomains can be used for custom domains; apex domains are not supported.Read 11 Oct 2026 · ferndesk.com
Publishing control
Fern does not publish articles automatically; users review and approve drafts before they go live.Read 11 Oct 2026 · ferndesk.com
Source code access
GitHub access is read-only, and Ferndesk says it does not store customer source code in its product databases or maintain a persistent search or embedding index of it.Read 11 Oct 2026 · ferndesk.com
SSO support
YesRead 20 Sep 2026 · ferndesk.com

Plans and prices

Pro $149 a month $149 /month; or $1,490 a year, two months free 1,000 AI conversations/month · 5 seats · 5 languages · 7-day free trial Read 11 Oct 2026 · ferndesk.com
Enterprise $399 a month From $399 a month 2,500 conversations/month · SSO (SAML) and SCIM · custom integrations · priority support Read 11 Oct 2026 · ferndesk.com
Early-stage Pro $75 a month $75 a month for your first year; $745 if you pay the year up front; standard $149 a month from month 13 For pre-seed or under $1M ARR and fewer than 10 people · full Pro plan Read 11 Oct 2026 · ferndesk.com

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