Google RCS for Business
- 1Runs onAndroid, API, iOS, Web
- 2CostsNot stated by the maker
- 3Two-way messagingYes
Overview
Google RCS for Business lets brands send rich-media messages to customers on Android and iOS, including read receipts, analytics, and a Verified icon. Agents can send one-way notifications or support two-way conversations about transactions, customer service, promotions, and other business needs. Rich cards, media, and suggested interactions can guide users through conversations. Agents send messages through an API using HTTP requests with JSON payloads; configured webhooks deliver user messages and events. Agent logic can use a natural language understanding module such as Dialogflow to choose responses. Google lists one-time password, transactional, promotional, and multi-use agent categories, with rules that may vary by country. Businesses typically work with messaging partners to build and maintain agents, and launches require brand verification and approval by Google, carriers, or both. Carriers set rates through their rate cards; billing methods differ for conversational and non-conversational messages, and no fixed public price is listed. Unsupported devices receive a 404 response, so agents should use another channel such as SMS. RBM does not provide end-to-end encryption, and Google says it is not HIPAA compliant.
Who it is for
It suits businesses planning branded customer messaging on Android and iOS that can work with messaging partners and carrier-dependent billing. Healthcare use must exclude protected health information.
What is good
- Supports rich media, read receipts, and analytics.
- Provides API messaging and webhooks.
- Supports one-way notices and two-way conversations.
- Messages carry a Verified icon.
- Google states annual independent audits and ISO 27001, SOC 2, and SOC 3 certifications.
What to know first
- No fixed public price is listed; carriers set rates.
- Unsupported devices require another messaging channel.
- Messages are not end-to-end encrypted.
- Not HIPAA compliant; healthcare messages must exclude protected health information.
Verdict
RCS for Business offers branded rich messaging with API and webhook support, but launching involves verification and typically a messaging partner. Carrier-set pricing, encryption limits, and the HIPAA restriction merit attention before choosing it.
Google RCS for Business plans and pricing
All plansCompared on RCS messaging platforms
- Two-way messaging
- Yesdevelopers.google.com
Facts
- Purpose
- RCS for Business lets brands engage customers on Android and iOS with branded rich media messaging, read receipts, analytics, and a Verified icon.developers.google.com · 3 Oct 2026
- Business messaging
- Agents can send one-way notifications or support back-and-forth conversations about transactions, customer service, promotions, and other business needs.developers.google.com · 3 Oct 2026
- Rich interactions
- Agents use rich cards, media, and suggestions to guide conversations with users.developers.google.com · 3 Oct 2026
- API and webhooks
- Agents send messages through the RCS Business Messaging API using HTTP requests with JSON payloads, and receive user messages and events through configured webhooks.developers.google.com · 3 Oct 2026
- Fallback
- If a user’s device does not support RCS, the platform returns a 404 error and the agent should use another technology such as SMS.developers.google.com · 3 Oct 2026
- Integration
- Agent logic can use a natural language understanding module such as Dialogflow to decide how to respond to a user.developers.google.com · 3 Oct 2026
- Use cases
- Google lists four agent use cases: one-time passwords, transactional, promotional, and multi-use, with rules that can vary by country.developers.google.com · 3 Oct 2026
- Billing
- Messaging is billable under Standard or US models, and carriers determine rates through their rate cards; conversational and non-conversational categories use different billing methods.developers.google.com · 3 Oct 2026
- Partner access
- Businesses typically work with messaging partners such as aggregators, CPaaS providers, carriers, and other RCS solution providers to build and maintain agents.developers.google.com · 3 Oct 2026
- Launch requirements
- Launching an agent involves brand verification and approval by Google, carriers, or both, and carrier-managed launches require a direct carrier agreement.developers.google.com · 3 Oct 2026
- Security certifications
- Google says RBM and its RCS infrastructure are independently audited annually and hold ISO 27001, SOC 2, and SOC 3 certifications.developers.google.com · 3 Oct 2026
- Encryption limits
- Messages are encrypted between user devices and Google servers and between Google servers and messaging partners, but RBM does not provide end-to-end encryption and businesses cannot control the encryption keys.developers.google.com · 3 Oct 2026
- Compliance limits
- Google states that RBM is not HIPAA compliant; healthcare messages are supported only when they exclude protected health information.developers.google.com · 3 Oct 2026
- Support
- Google provides an RCS for Business support page with a contact option for support and expertise.developers.google.com · 3 Oct 2026
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Sources
- developers.google.com/business-communications/rcs-business-me· checked 3 Oct 2026
- developers.google.com/business-communications/rcs-business-me· checked 3 Oct 2026
- developers.google.com/business-communications/rcs-business-me· checked 3 Oct 2026
- developers.google.com/business-communications/rcs-business-me· checked 3 Oct 2026
- developers.google.com/business-communications/rcs-business-me· checked 3 Oct 2026
- developers.google.com/business-communications/rcs-business-me· checked 3 Oct 2026
- developers.google.com/business-communications/rcs-business-me· checked 3 Oct 2026