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Helo.ai

helo.ai

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Spec score 8.2 #7 of 29 in RCS Business Messaging Software

What it is

Helo.ai is a business messaging and customer engagement platform available through the web and API. Its products cover SMS, WhatsApp, RCS, voice, email, and chatbots, with automated campaigns across SMS, WhatsApp, RCS, and email. RCS messages can include verified sender IDs, rich media, buttons, carousels, images, and videos. Helo Convo is a no-code AI agent for WhatsApp, web, and apps; the company says it can be configured from a prompt in five minutes. Agents can handle voice notes, respond in customers’ languages, connect to integrations, and hand conversations to human agents. Shortify creates branded, trackable short URLs with real-time insights. Helo Verify supports verification by SMS, email, or WhatsApp and includes SIM binding to help prevent SIM-swap fraud. The platform also offers API and low-code integration services, including CRM and ERP connections. Helo.ai says it encrypts data at rest and in transit and stores and processes data in India unless otherwise agreed. It does not claim formal GDPR or CCPA certification. Pricing is custom, with no numerical price listed.

Spec sheet

Product
Helo.ai is a communications platform for businesses that supports messaging and automation across channels including WhatsApp, RCS, SMS, email, and voice.Read 4 Oct 2026 · helo.ai
Integrations
Helo.ai offers APIs, low-code integration, omnichannel communication, CRM and ERP integration, CDP capabilities, and dedicated integration support.Read 4 Oct 2026 · helo.ai
Security
The security overview describes TLS 1.2 or higher, AES-256 or equivalent encryption, role-based access controls, audit logging, and daily encrypted backups.Read 4 Oct 2026 · helo.ai
Compliance
The security overview says Helo aligns its security framework with ISO/IEC 27001, stores and processes data in India unless otherwise agreed, and does not currently claim formal GDPR or CCPA certification.Read 3 Oct 2026 · helo.ai
Support
The contact page lists [email protected] for support inquiries.Read 4 Oct 2026 · helo.ai
Headquarters
The contact page lists a Mumbai location at VivaPlex, C7, Street 22, MIDC, Andheri East, Mumbai 400093.Read 4 Oct 2026 · helo.ai
Founded
2001Read 28 Sep 2026 · helo.ai
Company
Helo.ai is operated by VivaConnect Private Limited; its about page says the company was founded in 2001 and identifies Vikram Raichura as Founder and MD.Read 3 Oct 2026 · helo.ai
AI chatbots
The platform offers no-code chatbots to automate customer interactions across WhatsApp, SMS, web, and other channels.Read 4 Oct 2026 · helo.ai
Broadcasts
Its broadcast product sends automated campaigns across SMS, WhatsApp, RCS, and email.Read 3 Oct 2026 · helo.ai
Campaigns
Businesses can run automated campaigns across SMS, WhatsApp, RCS, and email.Read 4 Oct 2026 · helo.ai
Channels
The platform lists SMS, WhatsApp, RCS, voice, email, and chatbots among its communication channels and products.Read 3 Oct 2026 · helo.ai
Commercial terms
Helo Convo’s page describes one platform fee and says WhatsApp is billed at Meta rates at cost, but provides no numerical prices.Read 3 Oct 2026 · helo.ai
Company history
The company history page says the company was founded in 2001 and identifies Helo.ai as a product of VivaConnect Private Limited.Read 4 Oct 2026 · helo.ai
Compliance limitation
Helo.ai says it does not currently claim formal GDPR or CCPA certification.Read 4 Oct 2026 · helo.ai
Data location
Helo.ai says data is stored and processed in India unless the client explicitly agrees otherwise.Read 4 Oct 2026 · helo.ai
Helo Convo
Helo Convo is a no-code AI agent for WhatsApp, web, and apps that the company says can be configured from a prompt in five minutes.Read 3 Oct 2026 · helo.ai
Helo Convo capabilities
The product page says agents can handle voice notes, respond in customers’ languages, connect to integrations, and hand conversations to human agents.Read 3 Oct 2026 · helo.ai
RCS
RCS messages can include verified sender IDs, rich media, buttons, carousels, images, and videos.Read 4 Oct 2026 · helo.ai
Short links
Shortify creates branded, trackable short URLs with real-time insights.Read 3 Oct 2026 · helo.ai
Target customers
The company describes its platform as serving businesses from startups to large enterprises and highlights banking, fintech, insurance, ecommerce, retail, and utility use cases.Read 4 Oct 2026 · helo.ai
Target users
The company presents its solutions for businesses including banking, financial services, insurance, utilities, retail, and e-commerce.Read 3 Oct 2026 · helo.ai
Verification
Helo Verify supports verification through SMS, email, or WhatsApp and includes SIM binding to help prevent SIM-swap fraud.Read 4 Oct 2026 · helo.ai

Plans and prices

Custom enterprise plan Priced on request Fees specified in a service order, proposal, or master service agreement Read 4 Oct 2026 · helo.ai

Every Helo.ai plan and price →

Strong points and limits

Strong points

  • Supports SMS, WhatsApp, RCS, voice, and email.
  • RCS supports rich media, buttons, and carousels.
  • AI agents can hand conversations to human agents.
  • Offers API and low-code CRM and ERP integration services.
  • Provides 24/7 customer support by email and phone.

Limits

  • Pricing is custom and no numerical prices are listed.
  • Data is processed in India unless otherwise agreed.
  • Does not claim formal GDPR or CCPA certification.
  • WhatsApp is billed at Meta rates at cost.

Who it suits

It suits businesses seeking messaging, campaign, chatbot, or verification tools across several channels. The company highlights banking, financial services, insurance, utilities, retail, and e-commerce use cases.

Verdict

Helo.ai covers multi-channel campaigns, conversational agents, and verification in a web-and-API platform. Confirm commercial terms and data-location requirements before proceeding; the listed terms do not include numerical pricing or formal GDPR or CCPA certification.

Where Specifiction places it

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