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IBM Sterling Order Management

ibm.com

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Spec score 7.7 #20 of 68 in Order Management Software

Spec sheet

Purpose
IBM Sterling Order Management supports omnichannel order fulfillment and order management across channels.Read 11 Oct 2026 · ibm.com
Deployment
IBM lists on-cloud, on-premises, and container deployment options for Sterling Order Management System Software.Read 11 Oct 2026 · ibm.com
Free plan
NoRead 23 Sep 2026 · ibm.com
Integrations
IBM says the solution supports integrations with internal and external applications and offers a library of prebuilt and partner-led services.Read 11 Oct 2026 · ibm.com
Security
IBM states that Sterling Order Management System is ISO-27001, ISO-27017, and ISO-27018 certified and uses encryption for data in motion and at rest.Read 11 Oct 2026 · ibm.com
Add-ons
IBM lists Call Center for order modification tasks and Store Engagement for store associate customer service as add-ons.Read 11 Oct 2026 · ibm.com
Automation rules
YesRead 23 Sep 2026 · ibm.com
Intended customers
IBM describes the Standard edition as intended for large, multi-geo, multi-site, multi-channel businesses handling high order volumes and complex operations.Read 11 Oct 2026 · ibm.com
Inventory
IBM describes the product as helping businesses maximize inventory productivity and avoid overpromising, lost sales, improper routing, and unexpected charges.Read 11 Oct 2026 · ibm.com
Order fulfillment
The product supports real-time inventory and warehouse management, curbside pickup, ship from store, and buy online, pickup in store.Read 11 Oct 2026 · ibm.com
Payment data
IBM says the system does not store sensitive personal information or PCI data, and recommends processing payments through a PCI-compliant provider.Read 11 Oct 2026 · ibm.com
REST API
The Service Definition Framework can invoke external REST APIs, including APIs for inventory, availability, and external services such as WMS, payment gateways, and carriers.Read 11 Oct 2026 · ibm.com
SaaS limitation
For the SaaS offering, file or email integrations are unsupported; IBM lists queue integration or REST APIs as workarounds.Read 11 Oct 2026 · ibm.com
Service availability
IBM states that Sterling Order Management System provides a 99.9% uptime SLA.Read 11 Oct 2026 · ibm.com
Updates and support
IBM says the service provides monthly security patches, quarterly feature enhancements, and 24x7 IBM Support after the production site is live.Read 11 Oct 2026 · ibm.com

Plans and prices

Essentials Priced on request 100K order lines per year Read 23 Sep 2026 · ibm.com
Essentials Price not published 100K order lines per year Read 23 Sep 2026 · ibm.com
Standard Priced on request 100K order lines per year Read 23 Sep 2026 · ibm.com
Standard Price not published 100K order lines per year Read 23 Sep 2026 · ibm.com
Professional Priced on request 1 Mil order line RVU license Read 23 Sep 2026 · ibm.com
Professional Price not published 1 Mil order line RVU license Read 23 Sep 2026 · ibm.com
Enterprise Price not published 1 Mil order line RVU license Read 23 Sep 2026 · ibm.com
Enterprise Priced on request 1 Mil order line RVU license Read 23 Sep 2026 · ibm.com
IBM Sterling Order Management Professional Priced on request Per line; available on containers 1 Mil order line RVU license Read 11 Oct 2026 · ibm.com
IBM Sterling Order Management Enterprise Priced on request Per line; available on containers 1 Mil order line RVU license Read 11 Oct 2026 · ibm.com
IBM Sterling Order Management Essentials $2.80 a month Per line monthly; delivered as SaaS 100K order lines per year Read 11 Oct 2026 · ibm.com
IBM Sterling Order Management Standard $4.50 a month Per line monthly; delivered as SaaS 100K order lines per year Read 11 Oct 2026 · ibm.com

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