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InterAction+

lexisnexis.com

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Spec score 8.2 #7 of 20 in Account Planning Software

What it is

InterAction+ is a CRM for law firms that brings client information, relationship insights and business development activity together. Its dashboard and Key Client Radar provide relationship scoring and centralized client intelligence. Firms can use it to identify new and cross-selling opportunities and report on relationship activities and business development initiatives. The product can automatically capture emails, calendar invitations, client interactions, meeting activities and marketing engagement. It integrates with Outlook, Excel and Word, as well as listed partners and integrations including Cirrom, Eventogy, Emburse, Fellsoft, Index, iQlink and Litera Concep. Hosting options include full cloud and hybrid cloud/on-premise, and the product is available on web, Android and iOS. The mobile app is included for current subscribers. LexisNexis says data is encrypted at rest and in transit using AES-256, and its security measures are designed to support GDPR, HIPAA and CCPA compliance. Subscription support includes expert advising, product updates, industry content and support, with planning, implementation and education assistance also offered. Pricing is available on request.

Spec sheet

What it does
InterAction+ is a relationship-intelligence CRM built for law firms that centralizes client data, relationship insights and business opportunities.Read 14 Oct 2026 · lexisnexis.com
Product
InterAction+ is a CRM that centralizes client data, relationship insights, and business opportunities for law firms.Read 7 Oct 2026 · lexisnexis.com
Audience
LexisNexis describes InterAction+ as designed for law firms of all sizes.Read 7 Oct 2026 · lexisnexis.com
Integrations
The partner ecosystem includes Microsoft Office and Power Automate plus Cirrom, Eventogy, Emburse, Fellsoft, Index, iQlink, Litera Concep, Mondaq, PeoplePath, Vuture and Xperate.Read 14 Oct 2026 · lexisnexis.com
Security
The maker states that InterAction+ encrypts data at rest and in transit using AES-256.Read 7 Oct 2026 · lexisnexis.com
Compliance
The maker says its security measures are designed to support compliance with GDPR, HIPAA, and CCPA.Read 7 Oct 2026 · lexisnexis.com
Support
The subscription includes implementation planning, education, product updates, help and strategic support services.Read 14 Oct 2026 · lexisnexis.com
AI relationship intelligence
InterAction+ AI combines InterAction relationship data with LexisNexis Protégé to surface signals, insights and recommended next steps.Read 14 Oct 2026 · lexisnexis.com
API documentation
The InterAction+ Cloud API help center documents GraphQL, integration patterns, OAuth authorization, rate limits, complexity analysis, errors and data protection.Read 14 Oct 2026 · iaapi.zendesk.com
Apple app details
The free iPhone/iPad app requires iOS or iPadOS 13 or later; Apple lists a 37 MB download.Read 14 Oct 2026 · apps.apple.com
Automated capture
Outlook, Word and Excel integrations capture emails, calendar invitations and other interactions automatically.Read 14 Oct 2026 · lexisnexis.com
Business development
InterAction+ tracks business-development initiatives, reporting and cross-selling opportunities identified from relationship data.Read 14 Oct 2026 · lexisnexis.com
Client data management
The system aggregates client communications and engagement histories, with tools for standardization, deduplication and data-quality control.Read 14 Oct 2026 · lexisnexis.com
Cloud API
LexisNexis launched a cloud API supporting two-way synchronization of contacts, activities and lists with external systems.Read 14 Oct 2026 · globenewswire.com
Company founding
LinkedIn lists LexisNexis as founded in 1970.Read 14 Oct 2026 · linkedin.com
Company headquarters
LinkedIn lists the headquarters at 230 Park Avenue, New York City, New York.Read 14 Oct 2026 · linkedin.com
Company size and ownership
LinkedIn lists LexisNexis Legal & Professional as a public RELX company with more than 10,001 employees.Read 14 Oct 2026 · linkedin.com
Data capture
The product can automatically capture emails, calendar invites, client interactions, meeting activities, and marketing engagement.Read 7 Oct 2026 · lexisnexis.com
Google Play availability
The Android app has 500+ downloads and declares no data sharing with third parties and no data collection.Read 14 Oct 2026 · play.google.com
Hosting
The maker lists full cloud and hybrid cloud/on-premise hosting options.Read 7 Oct 2026 · lexisnexis.com
Hosting choices
The IT page describes full cloud, hybrid cloud and on-premises deployment options.Read 14 Oct 2026 · lexisnexis.com
Key Client Radar
A dashboard called Key Client Radar centralizes client intelligence and helps users prioritize important relationships.Read 14 Oct 2026 · lexisnexis.com
Legacy developer APIs
InterAction 5.x/6.x offers REST and .NET APIs, InterAction Objects, field extensions and Java/XML application-server methods, with reference documentation and member sample code.Read 14 Oct 2026 · supportcenter.lexisnexis.com
LexisNexis content
InterAction+ connects with Lexis+, Nexis Newsdesk and CourtLink content for client, industry and litigation intelligence.Read 14 Oct 2026 · lexisnexis.com
Limit: aging interface
Several G2 reviews describe the Windows client as visually old, with some web functionality perceived as outdated.Read 14 Oct 2026 · g2.com
Limit: complexity and ROI
TrustRadius reviewers say the product can be too large or complex for an address-book use case and that firms may pay for unused marketing functionality.Read 14 Oct 2026 · trustradius.com
Limit: documentation
A TrustRadius reviewer says technical-support documentation is not always up to date and the marketing application could be more wizard-driven.Read 14 Oct 2026 · trustradius.com
Limit: maintenance
G2 reviewers say maintaining data quality can be time-consuming and may require a dedicated data manager.Read 14 Oct 2026 · g2.com
Limit: usability
G2 reviewers report that contact and activity management, reporting and search can be difficult to use.Read 14 Oct 2026 · g2.com
Microsoft integrations
InterAction+ integrates with Outlook, Excel, and Word so users can access client data and relationship insights within those tools.Read 7 Oct 2026 · lexisnexis.com
Mobile access
InterAction+ Mobile provides iOS and Android access to real-time contact and relationship information, including secure authentication and MFA.Read 14 Oct 2026 · lexisnexis.com
Mobile app
The InterAction+ Mobile App is available for iOS and Android, and access is included for current InterAction+ subscribers.Read 7 Oct 2026 · lexisnexis.com
Notable news: AI preview
LexisNexis announced the commercial preview of InterAction+ AI with embedded Protégé on March 19, 2026.Read 14 Oct 2026 · lexisnexis.com
Notable news: Cloud API launch
LexisNexis announced the InterAction Cloud API and an expanded partner network on April 22, 2025.Read 14 Oct 2026 · globenewswire.com
On-premise requirements
The on-premise API supports Docker on Linux or MSI installation on Windows Server 2016, 2019 or 2022, with reverse proxy/load balancer and SAML 2.0 federation.Read 14 Oct 2026 · supportcenter.lexisnexis.com
Other integrations
The maker lists Cirrom, Eventogy, Emburse, Fellsoft, Index, iQlink, and Litera Concep among its integrations and partners.Read 7 Oct 2026 · lexisnexis.com
Praise: customization
G2 reviewers praise customizable relationship and network tracking and sensible contact management.Read 14 Oct 2026 · g2.com
Praise: support
G2 reviewers repeatedly describe account and technical support as pleasant, knowledgeable and helpful.Read 14 Oct 2026 · g2.com
Pricing
The maker's product pages direct prospective customers to request a demo and do not state a price.Read 7 Oct 2026 · lexisnexis.com
Rating on Apple App Store
3.7 out of 5 from 3 ratingsRead 14 Oct 2026 · apps.apple.com
Rating on G2
3.7 out of 5 from 17 reviewsRead 14 Oct 2026 · g2.com
Rating on TrustRadius
6.9 out of 10 from 12 reviewsRead 14 Oct 2026 · trustradius.com
Relationship intelligence
The product provides an at-a-glance dashboard, relationship scoring, and centralized client intelligence through Key Client Radar.Read 7 Oct 2026 · lexisnexis.com
Relationship scoring
The platform provides AI-driven relationship scores, explanations, trend monitoring, alerts and recommended actions.Read 14 Oct 2026 · lexisnexis.com
Security and compliance
LexisNexis states AES-256 encryption in transit and at rest and claims GDPR, HIPAA and CCPA compliance.Read 14 Oct 2026 · lexisnexis.com
System scale
LexisNexis says the platform scales from 50 to 5,000 users.Read 14 Oct 2026 · lexisnexis.com

Plans and prices

InterAction+ subscription Priced on request custom subscription details · account-manager quote Read 14 Oct 2026 · supportcenter.lexisnexis.com

Every InterAction+ plan and price →

Strong points and limits

Strong points

  • Relationship scoring and centralized client intelligence
  • Automatically captures emails and meeting activities
  • Integrates with Outlook, Excel and Word
  • Mobile app included for subscribers

Limits

  • Pricing is available only on request
  • Lead pipeline is not provided

Who it suits

InterAction+ is designed for law firms of all sizes looking to organize client relationships and business development. Its cloud and hybrid cloud/on-premise options suit firms with different hosting preferences.

Verdict

InterAction+ combines client relationship information with business development tools and automatic activity capture. Firms should request a demo or quote to learn its price and assess the hosting and integration options.

Where Specifiction places it

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