Intershop Commerce Platform

Spec sheet

What it does

Intershop Commerce Platform is a cloud-based B2B commerce system for manufacturers, wholesalers, distributors and other complex businesses.Read 15 Oct 2026 · intershop.com

Product

Intershop describes its Commerce Platform as an agentic B2B commerce platform designed for complex B2B businesses.Read 9 Oct 2026 · intershop.com

Intended users

Intershop describes its market as B2B manufacturers, wholesalers, holding companies, and business associations.Read 9 Oct 2026 · intershop.com

Deployment

Intershop says its cloud platform is hosted on Microsoft Azure and provides autoscaling infrastructure and managed services.Read 9 Oct 2026 · intershop.com

Integrations

The Integration Hub is a low-code cloud service with connectors for SAP and support for integrating other ERP systems, PIM, OMS, databases, and in-house applications.Read 9 Oct 2026 · intershop.com

Security

Intershop states that it is ISO 27001 certified and provides access to detailed security and compliance documentation through its knowledge base.Read 9 Oct 2026 · intershop.com

Support

The subscription page lists access to a support ticket system and Knowledge Center, a two-hour response time for critical issues, and optional 24/7 Premium Support.Read 9 Oct 2026 · intershop.com

Headquarters

Jena, GermanyRead 28 Sep 2026 · intershop.com

Founded

1992Read 28 Sep 2026 · intershop.com

Company

Intershop Communications AG says it was founded in Germany in 1992 and lists its Jena office at Steinweg 10, 07743 Jena, Germany.Read 9 Oct 2026 · intershop.com

Abandoned cart recovery

YesRead 20 Sep 2026 · intershop.com

Accessibility

Intershop says its PWA follows European Accessibility Act, WCAG and German BFSG guidance.Read 15 Oct 2026 · intershop.com

AI

Intershop describes Copilot for Buyers as helping buyers find products using queries about use cases, compliance, technical specifications, or images.Read 9 Oct 2026 · intershop.com

AI features

The platform advertises Copilot functions for merchant product enrichment, localization, sales insights and competitive intelligence, plus buyer assistance.Read 15 Oct 2026 · intershop.com

App marketplace

YesRead 20 Sep 2026 · intershop.com

B2B APIs

The headless offering includes more than 100 B2B-focused APIs and additional APIs for content, engagement, orders and analytics.Read 15 Oct 2026 · intershop.com

B2B capabilities

Standard subscription features include customer-specific catalogs and price lists, multiple buyers per company, gross and net pricing, promotions and flexible payment methods.Read 15 Oct 2026 · intershop.com

B2B commerce

Its B2B features include customer-specific catalogs and price lists, multiple buyers per company, quoting, purchasing approvals, budgets, and quick order entry.Read 9 Oct 2026 · intershop.com

Cloud and self-operation

The requirements document covers Azure and AWS deployments, while Intershop support pages describe both on-premises and self-operated systems.Read 15 Oct 2026 · tech.intershop.com

Commerce management

The platform combines transaction management, marketing, product information management, experience management and B2B commerce functions.Read 15 Oct 2026 · knowledge.intershop.com

Company facts

Intershop Communications is a public company founded in 1992, headquartered in Jena, Germany, with LinkedIn listing 201–500 employees.Read 15 Oct 2026 · linkedin.com

Company footprint

Gartner describes Intershop as publicly traded, co-headquartered in Jena and Chicago, serving more than 300 customers from eleven offices.Read 15 Oct 2026 · gartner.com

Core capabilities

The platform includes commerce management, digital experiences, search and recommendations, customer engagement, and order management capabilities.Read 9 Oct 2026 · intershop.com

Customer support

Support includes European and US teams, email and phone assistance, 24/7 emergency availability and maintenance releases with source-code updates.Read 15 Oct 2026 · intershop.com

Developer support

Developer support requires a support agreement and includes a local developer license, CI/CD access, development infrastructure and training academy access.Read 15 Oct 2026 · intershop.com

Digital experience

Intershop provides a native CMS and an Angular-based Progressive Web App storefront, while also supporting custom headless front ends.Read 15 Oct 2026 · intershop.com

Documentation

Public manuals cover commerce, system, organization and content-management tasks, while the knowledge base also offers API and DevOps material.Read 15 Oct 2026 · docs.intershop.com

Documentation access

Most knowledge-base documents are public, but some customer documents require an Intershop Entra ID account.Read 15 Oct 2026 · knowledge.intershop.com

G2 implementation time

G2 reports an average implementation time of eight months from its review data.Read 15 Oct 2026 · g2.com

GDPR support

The cloud solution includes tools for consent, access requests and data handling intended to support European GDPR compliance.Read 15 Oct 2026 · intershop.com

GraphQL

The headless platform supports GraphQL for aggregating data from multiple sources.Read 15 Oct 2026 · intershop.com

Latest PWA release

GitHub lists PWA 12.1.0 as a release tested with Intershop Commerce Management 14.4.0 and later.Read 15 Oct 2026 · github.com

Limit: development tooling

A Gartner reviewer describes the solution as heavy, criticizes Intershop Studio as unstable and reports painful rollouts and limited adherence to industry standards.Read 15 Oct 2026 · gartner.com

Limit: upgrades

A G2 reviewer says ICM upgrades remain complicated and costly despite tooling and support intended to simplify them.Read 15 Oct 2026 · g2.com

Limit: usability and complexity

G2 reviewers report that the CMS and some interfaces are difficult for end users, development can be complex and training or third-party CMS tools may be needed.Read 15 Oct 2026 · g2.com

Listed integrations

TrustRadius lists SAP ERP/ECC, Microsoft Dynamics 365 Business Central, Adobe Experience Manager, Google Tag Manager and Microsoft Azure integrations.Read 15 Oct 2026 · trustradius.com

Praise: broad store coverage

Gartner reviewers say the platform can support single-product and multi-product stores, reducing the need for separate platforms.Read 15 Oct 2026 · gartner.com

Praise: customization

G2 reviewers value the broad B2B feature set and customization flexibility for adapting the platform to business needs.Read 15 Oct 2026 · g2.com

Praise: integrations

G2 reviewers repeatedly praise ERP and PIM integration, flexibility and the ability to support complex B2B pricing and marketplaces.Read 15 Oct 2026 · g2.com

PWA development

The PWA quick start uses Node.js, Angular CLI, npm and an `ng serve --open` development server, with configuration for an own ICM server.Read 15 Oct 2026 · github.com

PWA license

The public Intershop PWA storefront repository is released under the MIT license.Read 15 Oct 2026 · github.com

Rating on Capterra

0.0 out of 5 from 0 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.4 out of 5 from 43 reviewsRead 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.4 out of 5 from 50 reviewsRead 15 Oct 2026 · gartner.com

Rating on GetApp

No rating shown from 0 reviewsRead 15 Oct 2026 · getapp.com

Rating on TrustRadius

7 out of 10 from 5 reviewsRead 15 Oct 2026 · trustradius.com

REST API architecture

Intershop says every platform function is exposed through REST APIs for use by different customer touchpoints.Read 15 Oct 2026 · intershop.com

Sales channels

omnichannelRead 20 Sep 2026 · intershop.com

SAP integration

Integration Hub provides middleware for bidirectional SAP connectivity, including standard BAPIs, non-BAPI objects and customer-specific SAP developments.Read 15 Oct 2026 · intershop.com

Security certification

Intershop states that its platform is ISO 27001 certified.Read 15 Oct 2026 · intershop.com

System requirements

The published ICM 7.10 requirements include 64-bit Windows Server 2016, SLES 12, RHEL 7 or Ubuntu 22.04 LTS, with minimum hardware varying by component.Read 15 Oct 2026 · tech.intershop.com

Technology partners

The technology partner directory lists integrations including Microsoft Azure, SAP, Salesforce, Adobe Experience Manager, PayPal, Adyen, and Salesforce.Read 9 Oct 2026 · intershop.com

TrustRadius pricing

TrustRadius says buyers must contact Intershop sales for pricing.Read 15 Oct 2026 · trustradius.com

Updates

The subscription offerings include updates and upgrades, and their service descriptions list security patches and zero-downtime code deployments.Read 9 Oct 2026 · intershop.com

Plans and prices

Every Intershop Commerce Platform plan and price →

Where Specifiction places it

• Ecommerce platforms#30 of 2808.9
• Headless Ecommerce Platforms#7 of 288.6