Luma Health

Spec sheet

What it does

Luma describes its platform as operational AI that helps healthcare organizations improve patient access, engagement, intake, and payments.Read 10 Oct 2026 · lumahealth.io

Support

Luma provides a system-status page with real-time status, historical uptime, incident information, and alerts subscribers can enable.Read 10 Oct 2026 · lumahealth.io

Headquarters

San Mateo, California, United StatesRead 28 Sep 2026 · lumahealth.io

AI foundation

Luma says Spark is its healthcare-native AI core, trained on real workflows, that coordinates AI capabilities and systems across products, agents, and workflows.Read 10 Oct 2026 · lumahealth.io

Company history

Luma’s company timeline lists early customers in September 2015.Read 10 Oct 2026 · lumahealth.io

EHR integrations

The site lists integrations with MEDITECH, Oracle Health, Epic, NextGen, Nextech, eClinicalWorks, athenahealth, and Greenway.Read 10 Oct 2026 · lumahealth.io

HIPAA

Luma states that all its software and company processes are HIPAA compliant.Read 10 Oct 2026 · lumahealth.io

Intake

Intake features include responsive forms, patient and staff checklists, walk-in wait times, clinic flow and check-in management, and in-clinic self-service.Read 10 Oct 2026 · lumahealth.io

Other integrations

Luma says it connects with EHR, RCM, payment, CRM, call center, telehealth, population health, and homegrown systems.Read 10 Oct 2026 · lumahealth.io

Patient access

Access workflows include new patient acquisition, order orchestration, referrals, inbound and outbound faxes, prescription refills, records requests, and waitlists.Read 10 Oct 2026 · lumahealth.io

Patient engagement

Engagement features include omnichannel messaging, AI-powered web chat, conversational AI, two-way outreach, patient-initiated conversations, and AI translation.Read 10 Oct 2026 · lumahealth.io

Payments

Payment workflows include eligibility verification, prior authorization, payer intelligence, copays, past balances, and reporting.Read 10 Oct 2026 · lumahealth.io

Privacy and AI data

Luma says its AI-enabled products use a zero-retention model, customer data is not used to train or improve models, and data is used only to provide contracted services.Read 10 Oct 2026 · lumahealth.io

Reliability

Luma says its infrastructure spans multiple AWS Availability Zones and targets 99.9% uptime.Read 10 Oct 2026 · lumahealth.io

Security certifications

Luma states that it is HITRUST CSF r2 certified, TX-RAMP Level 2 certified, and ISO 27001:2022 certified, and performs an annual SOC 2 Type II attestation.Read 10 Oct 2026 · lumahealth.io

Who it serves

The site identifies enterprise health systems, specialty groups, regional and rural care organizations, and primary care as audiences it serves.Read 10 Oct 2026 · lumahealth.io

Plans and prices

Every Luma Health plan and price →

Where Specifiction places it

• Patient Portal Software#2 of 147.1
• Patient Engagement Software#4 of 177.0
• Patient Management#14 of 227.3
• Patient Scheduling#13 of 207.1
• Appointment Reminder Software#23 of 347.1
• Medical Appointment Scheduling Software#33 of 377.0