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Neighbor Solutions

neighbor.solutions

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Spec score 7.9 #9 of 32 in Nonprofit Case Management Software

What it is

Neighbor Solutions is a CRM and case-management platform for nonprofits and social-service organizations. It manages neighbor profiles, household records, case notes, alerts, document uploads, electronic signatures, and incident reports. Program tools track goals, milestones, assessments, outcomes, multiple-program enrollment, and conditional intake forms. Street outreach features record field interactions with locations, map activity, track encampments, and show a neighbor’s history at each location. Shelter management includes live bed availability, reservations, waitlists, household check-ins, and occupancy analytics. A resource directory provides availability information, referral tracking between organizations, and consent-based sharing. Teams can build reports and dashboards, automate workflows, and use AI for history summaries, case-note tag suggestions, and URL or PDF imports. Data can be exchanged through HUD-compliant HMIS exports, CSV, Excel, HSDS, and read-only report access. It runs on Android, iOS, and web. Pricing starts at $100 a month, with a 14-day trial and no free plan.

Spec sheet

Purpose
Neighbor Solutions describes itself as a CRM and case-management platform for organizations that serve people.Read 7 Oct 2026 · neighbor.solutions
Intended users
The features page says the platform is designed for nonprofits and social-service organizations, and the homepage lists citizens, first responders, coalitions, nonprofits, Continuums of Care, and municipalities among those it helps.Read 7 Oct 2026 · neighbor.solutions
Security
The features page states that data is encrypted in transit and at rest and describes role-based permissions, field-level security, consent controls, retention policies, and audit trails.Read 7 Oct 2026 · neighbor.solutions
Privacy
The privacy policy says the company may collect location information and sensitive information such as homeless-person attributes, and says no internet transmission or storage technology can be guaranteed 100% secure.Read 7 Oct 2026 · neighbor.solutions
Headquarters
Garland, Texas, United StatesRead 28 Sep 2026 · neighbor.solutions
Case management
Case management includes customizable neighbor profiles, case notes, household records, alerts, document uploads, electronic signatures, and incident reporting.Read 7 Oct 2026 · neighbor.solutions
Compliance limit
The terms state that the services are not tailored to comply with industry-specific regulations such as HIPAA or FISMA.Read 7 Oct 2026 · neighbor.solutions
Data exchange
The platform supports HUD-compliant HMIS exports, CSV and Excel import/export, HSDS, and read-only access to report data.Read 7 Oct 2026 · neighbor.solutions
Free Help app
The maker describes a free public app for finding resources, getting directions to services, and requesting help.Read 7 Oct 2026 · neighbor.solutions
iOS availability
Apple’s listing offers Neighbor Solutions: Help for iPhone and iPad and says it requires iOS 15.0 or later for iPhone.Read 7 Oct 2026 · apps.apple.com
Outreach
Street outreach tools capture field interactions with location, track encampments, map activity, and show a neighbor’s history at each location.Read 7 Oct 2026 · neighbor.solutions
Programs
Programs support goals, milestones, assessments, outcomes, multi-program enrollment, and custom intake forms with conditional logic.Read 7 Oct 2026 · neighbor.solutions
Referrals
The platform offers a resource directory with real-time availability, referral tracking between organizations, and consent-based sharing.Read 7 Oct 2026 · neighbor.solutions
Reporting and automation
Users can build custom reports and dashboards, automate workflows, and use AI for neighbor-history summaries, case-note tag suggestions, and imports from URLs or PDFs.Read 7 Oct 2026 · neighbor.solutions
Shelter management
Shelter tools provide real-time bed availability, reservations, waitlists, household check-ins, and occupancy analytics.Read 7 Oct 2026 · neighbor.solutions

Plans and prices

Neighbor Solutions $100 a month $100/month starting price; the page also displays $150 crossed out Unlimited neighbors · Help mobile app included · All features unlocked Read 7 Oct 2026 · neighbor.solutions

Every Neighbor Solutions plan and price →

Strong points and limits

Strong points

  • Case records include notes, documents, signatures, and incidents
  • Shelter tools show beds, reservations, waitlists, and occupancy
  • Conditional intake forms support program enrollment
  • Custom reports, dashboards, and workflow automation
  • Android, iOS, and web access

Limits

  • No free plan
  • Services are not tailored for HIPAA or FISMA
  • Privacy policy notes collection of sensitive information
  • Pricing starts at $100 a month

Who it suits

It suits nonprofits, social-service organizations, municipalities, coalitions, first responders, and Continuums of Care managing people, programs, outreach, shelters, or referrals.

Verdict

Neighbor Solutions brings case management, programs, outreach, shelter operations, referrals, reporting, and data exchange into one platform. Its paid plan includes all features and the Help mobile app, while compliance and sensitive-data considerations require review.

Where Specifiction places it

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