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SPECIFICTION
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NHS Service Finder

digital.nhs.uk

Free plan Web
Visit digital.nhs.uk
Spec score 7.3 #11 of 16 in Healthcare Provider Directories

What it is

NHS Service Finder is a web service for health and social care professionals in England to locate NHS services and direct patients to suitable care. It covers more than 160 searchable service types, including GP surgeries, pharmacies, urgent treatment centres, mental health services and social care. Service listings can include contact details, eligibility criteria, referral instructions, maps and directions; public service information can also be emailed to patients. Information comes from the Urgent and Emergency Care Directory of Services and the NHS website. Search results may vary with the information regional teams have completed, and local commissioning can affect their breadth and quality. The service works on mobile, tablet and desktop with an internet connection and is free to use. Access requires a Care Identity (CIS2), and NHS England’s Service Finder uses multi-factor authentication. Users need individual accounts; shared accounts are no longer supported. It operates 24 hours a day, 365 days a year, with support from 8am to 6pm Monday to Friday, excluding bank holidays.

Spec sheet

Purpose
NHS Service Finder helps health and social care professionals find local NHS services and signpost patients to appropriate care.Read 4 Oct 2026 · digital.nhs.uk
Account limit
Shared accounts used by multiple people are no longer supported; users must create their own account.Read 4 Oct 2026 · digital.nhs.uk
Authentication
Access requires a Care Identity (CIS2), and NHS England’s Service Finder uses multi-factor authentication.Read 4 Oct 2026 · digital.nhs.uk
Availability and support
The service operates 24 hours a day, 365 days a year, with support from 8am to 6pm Monday to Friday, excluding bank holidays.Read 4 Oct 2026 · digital.nhs.uk
Coverage limitation
Search results depend on how much information regional teams have completed, and local commissioning can affect the quality and breadth of results.Read 4 Oct 2026 · digital.nhs.uk
Data sources
Service information is retrieved from the Urgent and Emergency Care Directory of Services and the NHS website.Read 4 Oct 2026 · digital.nhs.uk
Devices
The service works on mobile, tablet or desktop with an internet connection.Read 4 Oct 2026 · digital.nhs.uk
Eligible users
The service is available to professionals working in a health or social care setting in England and is not intended for personal or general public use.Read 4 Oct 2026 · digital.nhs.uk
Search coverage
The service lists over 160 searchable service types, including GP surgeries, pharmacies, urgent treatment centres, mental health services and social care.Read 4 Oct 2026 · digital.nhs.uk
Service information
Users can view contact details, eligibility criteria, referral instructions, maps and directions, and public service information can be emailed to patients.Read 4 Oct 2026 · digital.nhs.uk
Support contact
The page lists email support and telephone number 0300 303 5035 for urgent queries.Read 4 Oct 2026 · digital.nhs.uk
Usage
The page reports 80,000 registered users and over 10,000 pages of service information viewed daily across all seven NHS regions.Read 4 Oct 2026 · digital.nhs.uk

Plans and prices

Free Free Free to use · for health and social care professionals in England Read 4 Oct 2026 · digital.nhs.uk

Every NHS Service Finder plan and price →

Strong points and limits

Strong points

  • Searches over 160 service types.
  • Listings can include referral instructions and directions.
  • Public service information can be emailed to patients.
  • Works on mobile, tablet and desktop.
  • Free to use.

Limits

  • Requires a Care Identity (CIS2) and multi-factor authentication.
  • Shared accounts are not supported.
  • Results depend on regional information and local commissioning.
  • Support is limited to weekdays, excluding bank holidays.

Who it suits

It suits health and social care professionals working in England who need to find local services and guide patients to care. It is not intended for personal or general public use.

Verdict

NHS Service Finder brings local service details and referral information together for eligible professionals. Its results can vary by region, and access requires an individual account and Care Identity.

Where Specifiction places it

Alternatives to NHS Service FinderAll alternatives →