Nugget

Spec sheet

What it does

Nugget describes itself as a cloud-based customer service, support automation, and communications platform for businesses.Read 9 Oct 2026 · nugget.com

Product

Nugget is a cloud-based customer service, support automation, and communications platform offered to businesses as SaaS.Read 9 Oct 2026 · nugget.com

Intended users

The privacy policy says the services are intended for businesses and people acting professionally on their behalf, and are not intended for children.Read 9 Oct 2026 · nugget.com

Deployment

Nugget says it supports cloud, hybrid, or on-premises deployments for enterprise needs.Read 9 Oct 2026 · nugget.com

Integrations

Nugget says its agents connect with business systems to retrieve data and complete actions in real time; the page does not name specific integrations.Read 9 Oct 2026 · nugget.com

Security

The site states TLS 1.2+ in transit, AES encryption at rest, dedicated per-tenant isolation, zero data retention, and full audit logging for its LLM fallback.Read 9 Oct 2026 · nugget.com

Support

The Chat page describes human escalation with context when needed.Read 9 Oct 2026 · nugget.com

Founded

2021Read 28 Sep 2026 · nugget.com

AI data use

Nugget says Client Data is not used to train general-purpose or foundation models.Read 9 Oct 2026 · nugget.com

Builder

Its no-code Builder lets users create and deploy agents by describing them, without engineering work.Read 9 Oct 2026 · nugget.com

Certifications

The site displays AICPA SOC, ISO 42001, ISO 27001, and ISO 27701 security benchmark badges.Read 9 Oct 2026 · nugget.com

Company origin

Nugget says it began in 2021 inside Zomato and opened its platform to enterprises worldwide in 2025.Read 9 Oct 2026 · nugget.com

Evaluations

Its Evals feature tests agents across paths and edge cases before they go live.Read 9 Oct 2026 · nugget.com

Evaluations and insights

Nugget’s homepage describes tools to test agents across paths and edge cases and review conversation performance.Read 9 Oct 2026 · nugget.com

Languages

The Chat page says its agents support more than 50 languages.Read 9 Oct 2026 · nugget.com

Multilingual chat

Nugget says its chat supports more than 50 languages and adapts to customer language, tone, and dialect.Read 9 Oct 2026 · nugget.com

No-code builder

The site says teams can build, edit, and deploy chat workflows visually without engineering dependency.Read 9 Oct 2026 · nugget.com

Pricing and sales

The site directs prospective customers to contact its team and asks for use case and monthly volume; it does not state a price on that page.Read 9 Oct 2026 · nugget.com

Security certifications

The site displays AICPA SOC, ISO 42001, ISO 27001, and ISO 27701 badges.Read 9 Oct 2026 · nugget.com

Support contact

The contact page lists [email protected] for queries.Read 9 Oct 2026 · nugget.com

Use cases

Nugget describes AI agents for sales, customer support, recovery, and onboarding.Read 9 Oct 2026 · nugget.com

Voice and chat

Nugget offers voice and chat agents, including real-time actioning through connected business systems.Read 9 Oct 2026 · nugget.com

Voice features

Voice features listed include persistent context, real-time workflow actions, multilingual conversations, contextual human handoffs, and speech analytics.Read 9 Oct 2026 · nugget.com

Who it is for

Nugget says its platform is intended for businesses and people acting professionally on their behalf, and is not directed to children.Read 9 Oct 2026 · nugget.com

Where Specifiction places it

• Conversational AI Platforms#31 of 417.3