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Open Point

openpoint.com

WebAPI
Visit openpoint.com
Spec score 7.7 #11 of 26 in Public Sector CRM Software

What it is

Open Point is a paid web platform combining community engagement with stakeholder relationship management. Its two products can operate independently or together. Community tools include surveys, interactive maps, quick polls, Q&A, budget allocation, idea boards, discussions, and forums. AI-assisted analysis identifies sentiment, themes, and patterns in feedback and other engagement data. Stakeholder management provides profiles, search, email and SMS communication, task management, reports, importing, audit history, and an Outlook add-in. Open Point lists integrations with Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox, with API integration options also available. Organizations can configure custom data fields, workflows, and branding. The cloud service supports constituent records, stakeholder tracking, email and SMS outreach, and audit trails. The company says data and backups follow customer-jurisdiction requirements, and that the service complies with applicable privacy laws. Support requests are accepted 24/7, with servicing during local business hours unless agreed otherwise.

Spec sheet

What it does
Open Point combines community engagement and stakeholder relationship management in one platform for infrastructure, government, utilities, transportation, energy, and resources projects.Read 21 Oct 2026 · openpoint.com
Purpose
Open Point brings community engagement and stakeholder relationship management together in one platform.Read 8 Oct 2026 · openpoint.com
Intended users
The company describes the platform for organizations including governments, utilities, transportation, energy, and infrastructure teams.Read 8 Oct 2026 · openpoint.com
Integrations
The company lists Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox integrations, and says API integration options are available.Read 8 Oct 2026 · openpoint.com
Security
Open Point says it is ISO 27001 certified and completed a SOC 2 audit with no noted exceptions.Read 8 Oct 2026 · openpoint.com
Privacy
Open Point says it complies with applicable privacy laws, including GDPR and the Australian Privacy Act.Read 8 Oct 2026 · openpoint.com
Support
Its helpdesk accepts support requests 24/7, while requests are serviced during local business hours unless otherwise agreed.Read 8 Oct 2026 · openpoint.com
Accessibility
A March 2026 VPAT report evaluates Social Point against WCAG 2.0, 2.1, and 2.2 Levels A and AA, with Level AAA excluded.Read 21 Oct 2026 · openpoint.com
AI analysis
AI-assisted analysis processes open-text responses, consultation submissions, correspondence, meeting notes, and transcripts.Read 21 Oct 2026 · openpoint.com
API authentication
API requests require a valid Consultation Manager user and use tenant-specific OAuth2 credentials and scopes.Read 21 Oct 2026 · help.consultationmanager.com
Audit history
Audit history records changes to important stakeholder and project data.Read 21 Oct 2026 · openpoint.com
Availability
Open Point says it is currently available in the United States, Canada, the United Kingdom, Australia, and New Zealand.Read 8 Oct 2026 · openpoint.com
Availability target
The company targets 99.9% monthly uptime, excluding scheduled maintenance.Read 21 Oct 2026 · openpoint.com
Communications
The communications tool sends email and SMS and links those interactions to projects and stakeholder records.Read 21 Oct 2026 · openpoint.com
Community engagement tools
Community features include forms, social maps, quick polls, Q&A, virtual budgeting, idea boards, story collection, conversations, and forums.Read 21 Oct 2026 · openpoint.com
Company founding
LinkedIn lists Open Point as founded in 2005, while the company’s historical timeline says MySite was founded in 2003.Read 21 Oct 2026 · au.linkedin.com
Company size and location
LinkedIn describes Open Point as a privately held software-development company with 51–200 employees headquartered in Newstead, Queensland, Australia.Read 21 Oct 2026 · au.linkedin.com
Cross-project analysis
Users can compare themes, outcomes, and sentiment across projects, programs, regions, and time periods.Read 21 Oct 2026 · openpoint.com
Custom data model
The platform supports custom entities, fields, classifications, and data structures.Read 21 Oct 2026 · openpoint.com
Customer footprint
The company says more than 750 organizations use Open Point globally.Read 21 Oct 2026 · openpoint.com
Customization
The platform can be configured with custom data fields, workflows, and branding.Read 8 Oct 2026 · openpoint.com
Dashboards
Interactive dashboards provide filters and reporting views for exploring and sharing engagement data.Read 21 Oct 2026 · openpoint.com
Data residency
The company says customer data and backups are stored within the customer’s jurisdiction or the closest acceptable location, according to data residency requirements.Read 8 Oct 2026 · openpoint.com
Documentation
The help center includes getting-started, enterprise administration, communications, mobile, training, bulk tools, services, API, security, billing, release, and reporting sections.Read 21 Oct 2026 · help.consultationmanager.com
Engagement tools
Community engagement tools include surveys, interactive maps, quick polls, Q&A, budget allocation, idea boards, discussions, and forums.Read 8 Oct 2026 · openpoint.com
Funding/ownership event
The company timeline records an Advent Partners investment in MySite in 2024 to support global growth and platform expansion.Read 21 Oct 2026 · openpoint.com
Hosting and residency
Open Point uses Amazon Web Services and Microsoft Azure and says customer data and backups are stored in the customer’s jurisdiction or an acceptable nearby location.Read 21 Oct 2026 · openpoint.com
Limit: pricing transparency
An independent comparison says Open Point publishes no prices and requires a sales quote, adding time and friction to formal procurement.Read 21 Oct 2026 · jambo.cloud
Limit: reporting configurability
An independent comparison says the Consultation Manager component has less documented reporting configurability and lacks custom dashboard creation, configurable report templates, and AI sentiment tools.Read 21 Oct 2026 · jambo.cloud
Multi-source data
Feedback from surveys, portals, emails, documents, transcripts, and stakeholder records can be analyzed together.Read 21 Oct 2026 · openpoint.com
Notable news: rebrand
Open Point announced its unified brand and platform on March 17, 2026, combining Social Pinpoint and Consultation Manager.Read 21 Oct 2026 · openpoint.com
Outlook integration
An Outlook add-in saves emails directly into Open Point to maintain stakeholder history.Read 21 Oct 2026 · openpoint.com
Praise: product updates
The sole G2 reviewer praised Social Point as useful and creative and said it receives technology updates every few months.Read 21 Oct 2026 · g2.com
Praise: unified engagement
An independent comparison says Open Point is stronger when an organization needs stakeholder management and public-facing community engagement in one platform.Read 21 Oct 2026 · jambo.cloud
Privacy and controls
The privacy policy states encryption in transit and at rest, role-based access, multi-factor authentication, ISO 9001, ISO 27001, SOC 2 Type II, and regular penetration testing.Read 21 Oct 2026 · openpoint.com
Product structure
The platform unifies Social Pinpoint, renamed Social Point, with Consultation Manager under one brand.Read 21 Oct 2026 · openpoint.com
Products
Its two products—community engagement and stakeholder relationship management—can be used independently or together.Read 8 Oct 2026 · openpoint.com
Public API
Consultation Manager, now part of Open Point, exposes an open REST API for adding data, extracting data, and connecting CRM, GIS, document-management, or data-warehouse systems.Read 21 Oct 2026 · help.consultationmanager.com
Rating evidence on Slashdot
Slashdot lists no user reviews for Open Point, while identifying it as web-based and API-enabled.Read 21 Oct 2026 · slashdot.org
Rating on G2
4.5 out of 5 from 1 reviewRead 21 Oct 2026 · g2.com
Search
Advanced search filters stakeholders, projects, interactions, and classifications.Read 21 Oct 2026 · openpoint.com
Security certification
Open Point states that it is ISO 27001 certified and completed a SOC 2 audit with no noted exceptions.Read 21 Oct 2026 · openpoint.com
Sentiment analysis
Open Point provides sentiment and issue analysis to identify stakeholder sentiment, key issues, and emerging risks.Read 21 Oct 2026 · openpoint.com
Stakeholder management
Stakeholder features include profiles, search, email and SMS communications, task management, reports, importing, audit history, and an Outlook add-in.Read 8 Oct 2026 · openpoint.com
Stakeholder profiles
Stakeholder profiles centralize contact details, project context, relationships, and engagement history.Read 21 Oct 2026 · openpoint.com
Support eligibility
Only designated Site Admins are eligible to use the company’s support channels.Read 8 Oct 2026 · openpoint.com
Task management
A task manager tracks engagement and follow-up work.Read 21 Oct 2026 · openpoint.com
Theme detection
The analytics layer identifies recurring topics, emerging concerns, opportunities, and community priorities.Read 21 Oct 2026 · openpoint.com

Plans and prices

Customized quote Priced on request modular tools · requirements reviewed by solutions team Read 21 Oct 2026 · openpoint.com

Every Open Point plan and price →

Strong points and limits

Strong points

  • Community and stakeholder products can work together
  • AI feedback analysis
  • Email and SMS outreach
  • Custom fields, workflows, and branding
  • ISO 27001 certified

Limits

  • Pricing is available only by customized quote
  • Support channels limited to designated Site Admins
  • Service availability listed for five countries

Who it suits

Open Point is presented for government, utility, transportation, energy, and infrastructure organizations managing public engagement and stakeholder relationships.

Verdict

Open Point covers both public participation and ongoing stakeholder records in one configurable cloud service. Its integrations, audit history, and jurisdiction-focused data handling support organizations with structured engagement requirements.

Where Specifiction places it

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