Best Public Sector CRM Software in 2026
Updated
Managing constituent relationships, service cases and stakeholder information calls for software that fits the work of public organizations. Compared on constituent records, stakeholder tracking and case management, these entries also cover audit trails, outreach channels and deployment options. Free-plan availability and “Paid from” pricing provide additional points to weigh. Nagrik Political Suite, eCasework and Salesboom are among the options to compare. Consider which records your team needs to maintain, how it follows cases and engages people, and what oversight or deployment requirements should shape your choice.
28ranked
1free plans on this page
£8.33/molowest paid tier
9 Oct 2026last checked
Input list Public Sector CRM Software 25 channels on this page · 130 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromCase managementConstituent recordsStakeholder trackingOutreach channelsDeployment optionsAudit trails Spec sheet Score
01 Pega Government Platform Free plannot statedPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingnot statedOutreach channelsmultichannelDeployment optionshybridAudit trailsYes 5/8spec lines stated 7.5
02 ContactWise CRM Constituent Edition Free planNoPaid fromnot statedCase managementnot statedConstituent recordsYesStakeholder trackingYesOutreach channelsmultichannelDeployment optionson premisesAudit trailsYes 6/8spec lines stated 7.3
03 Parthenon Free planNoPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingnot statedOutreach channelsmultichannelDeployment optionscloudAudit trailsnot stated 5/8spec lines stated 7.2
04 Nagrik Political Suite Free planNoPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingYesOutreach channelsmultichannelDeployment optionshybridAudit trailsYes 7/8spec lines stated 7.1
05 eCasework Free planNoPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingYesOutreach channelsemailDeployment optionscloudAudit trailsYes 7/8spec lines stated 7.0
06 Salesboom Free planNoPaid fromnot statedCase managementnot statedConstituent recordsnot statedStakeholder trackingnot statedOutreach channelsnot statedDeployment optionsnot statedAudit trailsnot stated 1/8spec lines stated 6.9
07 ASAI Engage for Government Free planYesPaid fromnot statedCase managementnot statedConstituent recordsYesStakeholder trackingYesOutreach channelsnot statedDeployment optionscloudAudit trailsnot stated 4/8spec lines stated 6.8
08 Casework Free planYesPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingnot statedOutreach channelsmultichannelDeployment optionscloudAudit trailsYes 6/8spec lines stated 6.8
09 efficy Public Sector CRM Free planNoPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingnot statedOutreach channelsmultichannelDeployment optionshybridAudit trailsYes 6/8spec lines stated 6.8
10 Ready311 Free plannot statedPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingnot statedOutreach channelsmultichannelDeployment optionsnot statedAudit trailsYes 4/8spec lines stated 6.8
11 SeeClickFix 311 CRM Free plannot statedPaid fromnot statedCase managementYesConstituent recordsnot statedStakeholder trackingnot statedOutreach channelsmultichannelDeployment optionscloudAudit trailsnot stated 3/8spec lines stated 6.8
12 CaseMate Free planNoPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingYesOutreach channelsemail smsDeployment optionscloudAudit trailsYes 7/8spec lines stated 6.7
13 GovXRM Free plannot statedPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingYesOutreach channelsmultichannelDeployment optionscloudAudit trailsYes 6/8spec lines stated 6.7
14 OpenGov Accounts Payable Free plannot statedPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingnot statedOutreach channelsemail smsDeployment optionscloudAudit trailsYes 5/8spec lines stated 6.7
15 Revere CRM Free plannot statedPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingnot statedOutreach channelsemailDeployment optionscloudAudit trailsYes 5/8spec lines stated 6.6
16 Open Point Free plannot statedPaid fromnot statedCase managementnot statedConstituent recordsYesStakeholder trackingYesOutreach channelsemail smsDeployment optionscloudAudit trailsYes 5/8spec lines stated 6.4
17 PublicInput Free planNoPaid fromnot statedCase managementnot statedConstituent recordsYesStakeholder trackingYesOutreach channelsmultichannelDeployment optionsnot statedAudit trailsYes 5/8spec lines stated 6.4
18 CivicTrack Free planNoPaid from39/user/moCase managementYesConstituent recordsYesStakeholder trackingnot statedOutreach channelsemail smsDeployment optionshybridAudit trailsYes 7/8spec lines stated 6.3
19 Forms & Workflow (OpenForms) Free plannot statedPaid fromnot statedCase managementYesConstituent recordsnot statedStakeholder trackingnot statedOutreach channelsnot statedDeployment optionscloudAudit trailsYes 3/8spec lines stated 6.3
20 gov360 Free plannot statedPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingYesOutreach channelsnot statedDeployment optionscloudAudit trailsnot stated 4/8spec lines stated 6.3
21 GovFlow Free plannot statedPaid fromnot statedCase managementYesConstituent recordsnot statedStakeholder trackingnot statedOutreach channelsmultichannelDeployment optionson premisesAudit trailsnot stated 3/8spec lines stated 6.3
22 IEG4 Customer Relationship Management Free plannot statedPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingnot statedOutreach channelsmultichannelDeployment optionscloudAudit trailsnot stated 4/8spec lines stated 6.3
23 Agentforce Public Sector (formerly Public Sector Solutions) Free planNoPaid from275/user/moCase managementYesConstituent recordsYesStakeholder trackingYesOutreach channelsmultichannelDeployment optionscloudAudit trailsYes 8/8spec lines stated 6.2
24 Caseworker.gov Free planNoPaid fromnot statedCase managementYesConstituent recordsYesStakeholder trackingnot statedOutreach channelsmultichannelDeployment optionscloudAudit trailsYes 6/8spec lines stated 6.2
25 Salesforce Public Sector Solutions Free planNoPaid from275/user/moCase managementYesConstituent recordsYesStakeholder trackingYesOutreach channelsmultichannelDeployment optionscloudAudit trailsYes 8/8spec lines stated 6.2
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Case management | Constituent records |
|---|---|---|---|---|---|---|---|---|
| 1 | Pega Government Platform | 7.5 | No | — | — | — | Yes | Yes |
| 2 | ContactWise CRM Constituent Edition | 7.3 | No | — | No | — | — | Yes |
| 3 | Parthenon | 7.2 | No | $19/mo | No | — | Yes | Yes |
| 4 | Nagrik Political Suite | 7.1 | No | ₹10,000/mo | No | — | Yes | Yes |
| 5 | eCasework | 7.0 | No | £8.33/mo | No | — | Yes | Yes |
| 6 | Salesboom | 6.9 | No | $16.67/mo | No | — | — | — |
| 7 | ASAI Engage for Government | 6.8 | No | $49/mo | Yes | — | — | Yes |
| 8 | Casework | 6.8 | Free plan | £19/mo | Yes | — | Yes | Yes |
| 9 | efficy Public Sector CRM | 6.8 | No | €69/mo | No | — | Yes | Yes |
| 10 | Ready311 | 6.8 | No | — | — | — | Yes | Yes |
| 11 | SeeClickFix 311 CRM | 6.8 | No | — | — | — | Yes | — |
| 12 | CaseMate | 6.7 | No | £11.25/mo | No | — | Yes | Yes |
| 13 | GovXRM | 6.7 | No | $50,000/mo | — | — | Yes | Yes |
| 14 | OpenGov Accounts Payable | 6.7 | No | — | — | — | Yes | Yes |
| 15 | Revere CRM | 6.6 | No | — | — | — | Yes | Yes |
| 16 | Open Point | 6.4 | No | — | — | — | — | Yes |
| 17 | PublicInput | 6.4 | No | — | No | — | — | Yes |
| 18 | CivicTrack | 6.3 | No | $39/mo | No | 39 /user/mo | Yes | Yes |
| 19 | Forms & Workflow (OpenForms) | 6.3 | No | — | — | — | Yes | — |
| 20 | gov360 | 6.3 | No | — | — | — | Yes | Yes |
| 21 | GovFlow | 6.3 | No | — | — | — | Yes | — |
| 22 | IEG4 Customer Relationship Management | 6.3 | No | — | — | — | Yes | Yes |
| 23 | Agentforce Public Sector (formerly Public Sector Solutions) | 6.2 | No | $275/mo | No | 275 /user/mo | Yes | Yes |
| 24 | Caseworker.gov | 6.2 | No | £15/mo | No | — | Yes | Yes |
| 25 | Salesforce Public Sector Solutions | 6.2 | No | $275/mo | No | 275 /user/mo | Yes | Yes |
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Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
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