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efficy Public Sector CRM

efficy.com

From €69/mo WebiOSAndroidAPISelf-hosted
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Spec score 8.7 #3 of 26 in Public Sector CRM Software

What it is

efficy Public Sector CRM helps public organizations manage requests from citizens, constituents and other users. It can handle inquiries arriving by email, phone, in-person visits, web forms and social media, route them to relevant departments, track response deadlines and automate handling of similar requests. Staff can share contact records with interaction history and relationship information, subject to configurable access rights. A self-service portal and social-media monitoring support citizen responses. Other listed capabilities include e-government, collaborative work, a knowledge base, protocol management and economic-development management. Efficy's AI modules cover predictive analytics, contact-data enrichment and marketing-content creation. The CRM supports ERP integration and custom connections through an open, documented API, including webhooks. Security controls include configurable multifactor authentication, granular access rights, AES-256 encryption at rest, TLS 1.3 in transit, backups and audit logs. Efficy says data is hosted in Europe and supports GDPR compliance. Mobile access includes real-time synchronization, offline mode, voice entry and geolocation. Public-sector pricing depends on organization size and needs; listed monthly plans are Sales and Customer Service at €69 a month, All-in-one at €89 a month, and Custom & Intelligent at €119 a month.

Spec sheet

What it does
Efficy Public Sector CRM centralizes and manages requests and relationships for municipalities, public bodies, agencies and citizen-facing organizations.Read 21 Oct 2026 · efficy.com
Purpose
Efficy describes the product as a way for public organizations to manage requests from users, constituents, and citizens and improve response times and satisfaction.Read 3 Oct 2026 · efficy.com
Intended users
The public-sector CRM is aimed at city halls, local authorities, public enterprises, government agencies, development agencies, and public-interest groups.Read 3 Oct 2026 · efficy.com
Integrations
The integration catalog covers email, ERP, marketing, telephony and other business systems through native connectors, open APIs and web services.Read 21 Oct 2026 · efficy.com
Headquarters
Brussels, BelgiumRead 28 Sep 2026 · efficy.com
Founded
2005Read 28 Sep 2026 · efficy.com
Additional capabilities
The public-sector page lists e-government, collaborative work, a knowledge base, protocol management, and economic-development management among its capabilities.Read 3 Oct 2026 · efficy.com
AI
Efficy says its AI modules include predictive analytics, contact-data enrichment, and marketing-content creation.Read 3 Oct 2026 · efficy.com
AI features
Efficy describes AI for predictive analytics, contact-data enrichment, marketing-content creation, email-based record enrichment and sentiment analysis that prioritizes urgent requests.Read 21 Oct 2026 · efficy.com
Android app
Efficy 11 CRM on Google Play supports opportunity access, prospect calling, business-card scanning, push reminders, document access and offline work; the listing says it was updated for Android 14.Read 21 Oct 2026 · play.google.com
API extensibility
Efficy says its API is open and documented, with webhook architecture, documentation and usage examples for custom third-party integrations.Read 21 Oct 2026 · efficy.com
API integrations
Efficy says its open, documented API supports custom integrations with third-party systems, with webhooks, documentation, and usage examples.Read 3 Oct 2026 · efficy.com
Certifications
Efficy's Trust Center lists ISO 27001, ISO 27701, GDPR, the NIS 2 Directive, and ISO 9001 under compliance.Read 3 Oct 2026 · trust.efficy.com
Citizen 360 view
Staff can share a configurable 360-degree view of constituent records, interaction history and the overall relationship.Read 21 Oct 2026 · efficy.com
Citizen self-service
The product offers a self-service portal and social-media monitoring so administrations can respond to requests and messages.Read 3 Oct 2026 · efficy.com
Communication channels
The public-sector page says the CRM manages requests received by email, phone, in-person visits, web forms, and social media.Read 3 Oct 2026 · efficy.com
Company scale
Efficy's own company page reports 330,000 daily users, 13,500 clients, customers in 60 countries, €66 million turnover and 42% average annual growth.Read 21 Oct 2026 · efficy.com
Compliance and hosting
The public-sector page states that Efficy hosts data in Europe and says the product supports GDPR compliance and control over sensitive information.Read 3 Oct 2026 · efficy.com
Data sovereignty
For public-sector use, Efficy states that data is hosted in Europe, GDPR compliance is native and access can be restricted by department and agent profile.Read 21 Oct 2026 · efficy.com
Developer SDKs
A publicly documented Efficy Enterprise API provides Node.js and browser npm packages, JSON-RPC access, examples and tutorials for queries, searches and document insertion.Read 21 Oct 2026 · pauwris.github.io
Encryption and resilience
The security page specifies AES-256 encryption at rest, TLS 1.3 in transit, encrypted separate backups, disaster recovery, high availability and regular penetration tests.Read 21 Oct 2026 · efficy.com
ERP integration
The public-sector page says the CRM supports ERP integration; Efficy's integrations page also describes native connectors, open APIs, and web services for connecting business applications.Read 3 Oct 2026 · efficy.com
Hosting and deployment
Efficy's current corporate page states that customers can choose on-premise, public-cloud or private-cloud deployment.Read 21 Oct 2026 · efficy.com
Licence
Efficy is proprietary software: the terms grant use rights, do not provide source programs and reserve intellectual-property ownership to the provider.Read 21 Oct 2026 · efficy.com
Limit: document management
A reviewer says document creation and linking are complex and unintuitive even though documents can be attached to many entities.Read 21 Oct 2026 · capterra.com
Limit: interface and data-entry friction
Reviews mention awkward client-profile and relationship editing, address copy-and-paste limitations, automatic task-recipient selection and pages that sometimes need manual refresh.Read 21 Oct 2026 · softwareadvice.com
Limit: usability complexity
Reviewers report that the many configuration choices and advanced functions can make onboarding and finding the right workflow difficult.Read 21 Oct 2026 · softwareadvice.com
Maker facts
LinkedIn describes efficy Group as a privately held Brussels software company founded in 2005 with 201–500 employees.Read 21 Oct 2026 · linkedin.com
Mobile access
Efficy describes a mobile CRM application with real-time synchronization, offline mode, voice entry, and geolocation.Read 3 Oct 2026 · efficy.com
Multichannel intake
It handles citizen interactions arriving through email, telephone, in-person visits, web forms and social media.Read 21 Oct 2026 · efficy.com
Notable news
On 10 September 2025, Efficy announced a refreshed product suite with AI capabilities, redesigned interfaces and a renewed brand identity.Read 21 Oct 2026 · efficy.com
Ownership and funding
Efficy says it is backed by investment firms Seven2 and Fortino; Seven2 describes its investment as a 2021 transaction supporting a European buy-and-build strategy.Read 21 Oct 2026 · efficy.com
Praise: customer visibility
Reviewers highlight the 360-degree customer view, centralized records, filtering and improved visibility across sales and service work.Read 21 Oct 2026 · capterra.com
Praise: customization and breadth
Reviewers repeatedly praise the broad feature set, configurable workflows, flexible data views and ability to adapt the CRM to different processes.Read 21 Oct 2026 · softwareadvice.com
Praise: support
Multiple reviewers describe Efficy support as available, responsive and helpful, including assistance from developers.Read 21 Oct 2026 · softwareadvice.com
Pricing qualification
Efficy says public-sector pricing depends on organization size and specific needs, and directs visitors to request pricing options.Read 3 Oct 2026 · efficy.com
Public-sector modules
Efficy lists e-government, collaborative work, automated inquiry handling, protocol management and economic-development management for public organizations.Read 21 Oct 2026 · efficy.com
Rating on Apple App Store
No overview rating is displayed because the app has not received enough ratings or reviews.Read 21 Oct 2026 · apps.apple.com
Rating on Capterra
3.9 out of 5 from 91 reviewsRead 21 Oct 2026 · capterra.com
Rating on G2
4.5 out of 5 from 89 reviewsRead 21 Oct 2026 · g2.com
Rating on GetApp
3.9 out of 5 from 91 reviewsRead 21 Oct 2026 · getapp.com
Rating on Software Advice
3.9 out of 5 from 91 reviewsRead 21 Oct 2026 · softwareadvice.com
Rating on Trustpilot
2.1 out of 5 from 11 reviewsRead 21 Oct 2026 · trustpilot.com
Request traceability
The product logs requests, routes them to departments, monitors deadlines, standardizes answers through a knowledge base and automates similar requests.Read 21 Oct 2026 · efficy.com
Request tracking
It can log and track requests, route them to relevant departments, alert staff when response deadlines are exceeded, and automate handling of similar requests.Read 3 Oct 2026 · efficy.com
Security controls
Efficy lists configurable MFA, LDAP/AD/SSO integration, instant access revocation, abnormal-attempt blocking, audit logs and access reports.Read 21 Oct 2026 · efficy.com
Self-service and social
The public-sector offering includes a self-service portal and social-media monitoring for responding to messages, mentions and criticism.Read 21 Oct 2026 · efficy.com
Shared contact records
Staff across an administration can access a 360-degree contact view, interaction history, and relationship information, with configurable access rights.Read 3 Oct 2026 · efficy.com
Support and implementation
Efficy says it leads public-sector implementation to limit risk and support fast onboarding.Read 3 Oct 2026 · efficy.com
Support and training
Capterra lists email/help desk, knowledge base, phone, chat and 24/7 live-representative support, plus in-person, online, webinar, documentation and video training.Read 21 Oct 2026 · capterra.com
System requirement iOS
The App Store listing requires iOS 13 or later for iPhone and iPad versions of efficy Mobile.Read 21 Oct 2026 · apps.apple.com

Plans and prices

Customer Service €69 a month per user/month customer-service features Read 21 Oct 2026 · efficy.com
Sales €69 a month per user/month sales features Read 21 Oct 2026 · efficy.com
All-in-one €89 a month per user/month commerce · service · marketing Read 21 Oct 2026 · efficy.com
Custom & Intelligent €119 a month per user/month complete intelligent supported solution Read 21 Oct 2026 · efficy.com

Every efficy Public Sector CRM plan and price →

Strong points and limits

Strong points

  • Tracks requests and routes them to relevant departments.
  • Accepts requests through email, phone, web forms and social media.
  • Mobile access includes offline mode.
  • Security controls include audit logs and encryption.

Limits

  • There is no free plan.
  • Public-sector pricing depends on organizational size and needs.
  • Listed plans start at €69 a month.

Who it suits

It suits city halls, local authorities, public enterprises, government and development agencies, and public-interest groups handling citizen requests across multiple channels. It may also suit administrations seeking shared contact records, self-service and mobile access.

Verdict

efficy Public Sector CRM combines request handling, shared citizen records, self-service and administrative capabilities. Its listed plans have per-user monthly prices, while public-sector pricing is tailored to organizational needs.

Where Specifiction places it

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