efficy Public Sector CRM
- 1Runs onAndroid, API, iOS, Web
- 2Costspaid from €69/mo
- 3Case managementYes
- 4Constituent recordsYes
- 5Outreach channelsmultichannel
- 6Deployment optionshybrid
- 7Audit trailsYes
Overview
efficy Public Sector CRM helps public organizations manage requests from citizens, constituents and other users. It can handle inquiries arriving by email, phone, in-person visits, web forms and social media, route them to relevant departments, track response deadlines and automate handling of similar requests. Staff can share contact records with interaction history and relationship information, subject to configurable access rights. A self-service portal and social-media monitoring support citizen responses. Other listed capabilities include e-government, collaborative work, a knowledge base, protocol management and economic-development management. Efficy's AI modules cover predictive analytics, contact-data enrichment and marketing-content creation. The CRM supports ERP integration and custom connections through an open, documented API, including webhooks. Security controls include configurable multifactor authentication, granular access rights, AES-256 encryption at rest, TLS 1.3 in transit, backups and audit logs. Efficy says data is hosted in Europe and supports GDPR compliance. Mobile access includes real-time synchronization, offline mode, voice entry and geolocation. Public-sector pricing depends on organization size and needs; listed monthly plans are Sales and Customer Service at 69.00 EUR per month, All-in-one at 89.00 EUR per month, and Custom & Intelligent at 119.00 EUR per month.
Who it is for
It suits city halls, local authorities, public enterprises, government and development agencies, and public-interest groups handling citizen requests across multiple channels. It may also suit administrations seeking shared contact records, self-service and mobile access.
What is good
- Tracks requests and routes them to relevant departments.
- Accepts requests through email, phone, web forms and social media.
- Mobile access includes offline mode.
- Security controls include audit logs and encryption.
What to know first
- There is no free plan.
- Public-sector pricing depends on organizational size and needs.
- Listed plans start at 69.00 EUR per month.
Verdict
efficy Public Sector CRM combines request handling, shared citizen records, self-service and administrative capabilities. Its listed plans have per-user monthly prices, while public-sector pricing is tailored to organizational needs.
efficy Public Sector CRM plans and pricing
All plansCompared on public sector CRM software
- Free plan
- Noefficy.com
- Case management
- Yesefficy.com
- Constituent records
- Yesefficy.com
- Outreach channels
- multichannelefficy.com
- Deployment options
- hybridefficy.com
- Audit trails
- Yesefficy.com
Facts
- Intended users
- The public-sector CRM is aimed at city halls, local authorities, public enterprises, government agencies, development agencies, and public-interest groups.efficy.com · 3 Oct 2026
- Purpose
- Efficy describes the product as a way for public organizations to manage requests from users, constituents, and citizens and improve response times and satisfaction.efficy.com · 3 Oct 2026
- Request tracking
- It can log and track requests, route them to relevant departments, alert staff when response deadlines are exceeded, and automate handling of similar requests.efficy.com · 3 Oct 2026
- Communication channels
- The public-sector page says the CRM manages requests received by email, phone, in-person visits, web forms, and social media.efficy.com · 3 Oct 2026
- Shared contact records
- Staff across an administration can access a 360-degree contact view, interaction history, and relationship information, with configurable access rights.efficy.com · 3 Oct 2026
- Citizen self-service
- The product offers a self-service portal and social-media monitoring so administrations can respond to requests and messages.efficy.com · 3 Oct 2026
- Additional capabilities
- The public-sector page lists e-government, collaborative work, a knowledge base, protocol management, and economic-development management among its capabilities.efficy.com · 3 Oct 2026
- AI
- Efficy says its AI modules include predictive analytics, contact-data enrichment, and marketing-content creation.efficy.com · 3 Oct 2026
- ERP integration
- The public-sector page says the CRM supports ERP integration; Efficy's integrations page also describes native connectors, open APIs, and web services for connecting business applications.efficy.com · 3 Oct 2026
- API integrations
- Efficy says its open, documented API supports custom integrations with third-party systems, with webhooks, documentation, and usage examples.efficy.com · 3 Oct 2026
- Security controls
- Efficy's security feature page describes configurable multi-factor authentication, granular access rights, AES-256 encryption at rest, TLS 1.3 in transit, backups, and audit logs.efficy.com · 3 Oct 2026
- Compliance and hosting
- The public-sector page states that Efficy hosts data in Europe and says the product supports GDPR compliance and control over sensitive information.efficy.com · 3 Oct 2026
- Certifications
- Efficy's Trust Center lists ISO 27001, ISO 27701, GDPR, the NIS 2 Directive, and ISO 9001 under compliance.trust.efficy.com · 3 Oct 2026
- Mobile access
- Efficy describes a mobile CRM application with real-time synchronization, offline mode, voice entry, and geolocation.efficy.com · 3 Oct 2026
- Pricing qualification
- Efficy says public-sector pricing depends on organization size and specific needs, and directs visitors to request pricing options.efficy.com · 3 Oct 2026
- Support and implementation
- Efficy says it leads public-sector implementation to limit risk and support fast onboarding.efficy.com · 3 Oct 2026
Company
- Founded
- 2005efficy.com · 28 Sept 2026
- Headquarters
- Brussels, Belgiumefficy.com · 28 Sept 2026
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Sources
- efficy.com/industries/public-sector-crm/· checked 3 Oct 2026
- efficy.com/integrations/· checked 3 Oct 2026
- efficy.com/features/security/· checked 3 Oct 2026
- trust.efficy.com· checked 3 Oct 2026
- efficy.com/features/mobile-crm-application/· checked 3 Oct 2026
- efficy.com/pricing/· checked 3 Oct 2026