- 1Runs onAPI, Web
- 2CostsFree plan · paid from £19/mo
- 3Case managementYes
- 4Constituent recordsYes
- 5Outreach channelsmultichannel
- 6Deployment optionscloud
- 7Audit trailsYes
Overview
Casework is a casework management platform for local councils, helping councillors follow constituent issues through resolution while giving residents a way to see progress. Councillors can log, categorise, assign, and track cases, with automated reminders and activity histories. Residents can submit issues through council pages and follow case progress; public casework pages anonymise cases and omit personal details. Monthly impact reports include resolution statistics and category breakdowns, while paid plans add analytics dashboards. Pro and higher plans include SMS notifications, webhooks, and API access. Council accounts also list Microsoft Entra ID single sign-on. The maker says data is encrypted in transit and at rest, access is controlled by role and tenant, and residents may request access to or deletion of their data. The service is available on the web and through an API. Its free plan has no time limit and includes one councillor seat, a basic public profile, and 50 email notifications per month. Pro and Group are listed at 19.00 GBP per month; Council plans start at 99.00 GBP per month, with listed rates varying by council type.
Who it is for
Casework is designed for councillors, caseworkers, and parish, district, and county councils managing constituent issues. Residents may also use council pages to submit issues and follow progress.
What is good
- Cases can be assigned and tracked through resolution
- Residents can follow cases on council pages
- Public pages anonymise cases
- Free plan has no time limit
- Paid plans include analytics dashboards
What to know first
- Free plan includes one councillor seat
- Free email notifications are limited to 50 per month
- SMS notifications are on Pro and higher
- Council pricing varies by council type
Verdict
Casework combines case tracking with resident-facing progress pages and reporting for councils. The free plan is limited, while paid plans add communication, analytics, and integration capabilities.
Casework plans and pricing
All plansCompared on public sector CRM software
- Free plan
- Yescasework.cloud
- Case management
- Yescasework.cloud
- Constituent records
- Yescasework.cloud
- Outreach channels
- multichannelcasework.cloud
- Deployment options
- cloudcasework.cloud
- Audit trails
- Yescasework.cloud
Facts
- Purpose
- Casework is a casework management platform for local councils that helps councillors track and resolve constituent issues and lets residents see work being done on their behalf.casework.cloud · 3 Oct 2026
- Case tracking
- The platform lets councillors log, categorise, assign, and track cases through resolution, with automated reminders and activity histories.casework.cloud · 3 Oct 2026
- Resident transparency
- Residents can submit issues through council pages and follow case progress, while public casework pages anonymise cases and do not show personal details.casework.cloud · 3 Oct 2026
- Reporting
- The product offers monthly impact reports with resolution statistics and category breakdowns, plus analytics dashboards on paid plans.casework.cloud · 3 Oct 2026
- Communications
- The product includes automated newsletters, email notifications, and SMS notifications on the Pro plan and above.casework.cloud · 3 Oct 2026
- Integrations
- Pro and higher plans include webhook integrations and API access; council accounts also list Microsoft Entra ID single sign-on.casework.cloud · 3 Oct 2026
- Security
- The maker says data is encrypted in transit and at rest, with access controlled by role and tenant.casework.cloud · 3 Oct 2026
- Privacy and compliance
- The maker says Casework is built with UK GDPR requirements in mind and residents may request access to or deletion of their data.casework.cloud · 3 Oct 2026
- Free plan limit
- The Free plan has no time limit and includes one councillor seat; its email notifications are limited to 50 per month.casework.cloud · 3 Oct 2026
- Target users
- The product is designed for councillors, caseworkers, and councils, including parish, district, and county councils.casework.cloud · 3 Oct 2026
- Support
- Council plans include priority support and an SLA, and the site provides a contact form for technical support and other enquiries.casework.cloud · 3 Oct 2026
- Maker
- The contact page says enquiries are handled by the platform team at Rolosoft Limited.casework.cloud · 3 Oct 2026
Company
- Headquarters
- Launceston, Cornwall, United Kingdomcasework.cloud · 28 Sept 2026
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Sources
- casework.cloud/about· checked 3 Oct 2026
- casework.cloud/for-councillors· checked 3 Oct 2026
- casework.cloud/pricing· checked 3 Oct 2026
- casework.cloud· checked 3 Oct 2026
- casework.cloud/support· checked 3 Oct 2026