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Tech riderRev. 22 Sept 2026

IEG4 Customer Relationship Management

Ch 226.3of 28 Public Sector CRM Software
  1. 1Runs onWeb
  2. 2CostsNot stated by the maker
  3. 3Case managementYes
  4. 4Constituent recordsYes
  5. 5Outreach channelsmultichannel
  6. 6Deployment optionscloud
5 lines stated Written from the maker's own pages: ieg4.com
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The IEG4 Customer Relationship Management homepage

Overview

IEG4 Customer Relationship Management is ranked #22 of 28 in public sector CRM software on Specifiction. It runs on Web.

Compared on public sector CRM software

Case management
Yesieg4.com
Constituent records
Yesieg4.com
Outreach channels
multichannelieg4.com
Deployment options
cloudieg4.com

Facts

Purpose
The CRM gives council staff tools to manage and record citizen interactions across face-to-face and digital transactions.ieg4.com · 9 Oct 2026
Interaction tracking
The product supports customer interaction tracking, issue identification and categorisation, collaborative tools, reporting and analytics.ieg4.com · 9 Oct 2026
Customer overview
It provides staff with a complete view of customer interactions and access to data for personalised service.ieg4.com · 9 Oct 2026
Segmentation
Customer data can be dynamically segmented by individual profiles and needs for targeted communication and services.ieg4.com · 9 Oct 2026
Case assignment
The CRM automates case routing and assignment to appropriate personnel.ieg4.com · 9 Oct 2026
Communications
Staff can communicate with customers through email, SMS and social media from the CRM.ieg4.com · 9 Oct 2026
Reporting
The product offers reporting and analytics about customer behaviour and service patterns.ieg4.com · 9 Oct 2026
Intended users
IEG4 describes the CRM as a contact centre solution for councils and local government staff.ieg4.com · 9 Oct 2026
Integrations
A case study says the Digital Experience Platform combines the Customer Portal, CRM and Workflow & Case Management, and was selected for integration with other digital solutions.ieg4.com · 9 Oct 2026
Hosting
IEG4 says its services are deployed in Microsoft Azure and that users can access the platform without relying on their internal IT services.ieg4.com · 9 Oct 2026
Integration security
IEG4's Integration Proxy Service guide says the council-specific relay uses an AES 256 encrypted message and a salt to secure its connection to Azure.support.ieg4.com · 9 Oct 2026
Support
IEG4 provides a support request route for solution information and support tickets, handled by its dedicated support team.ieg4.com · 9 Oct 2026
Sales access
The CRM page invites prospective customers to get in touch or request a demo.ieg4.com · 9 Oct 2026
Interaction overview
It gives staff a complete view of customer interactions and access to information for personalised service.ieg4.com · 9 Oct 2026
Communication
Its communication tools support email, SMS, and social media from within the CRM.ieg4.com · 9 Oct 2026
Updates
The product page says customer data and interactions are updated in real time.ieg4.com · 9 Oct 2026
Integration example
A case study says Southwark Council staff use IEG4 CRM to see a customer's timeline and handle issues at first contact.ieg4.com · 9 Oct 2026
Hosting and security
IEG4 says its cloud-based digital services use Microsoft Azure and describes an Integration Proxy Service using Azure Service Bus and AES 256 encryption for secure communication with council networks.support.ieg4.com · 9 Oct 2026
Company history
IEG4 says it was founded in 2006.ieg4.com · 9 Oct 2026

Company

Founded
2006ieg4.com · 28 Sept 2026

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