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SPECIFICTION
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IEG4 Customer Relationship Management

ieg4.com

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Spec score 7.0 #19 of 26 in Public Sector CRM Software

What it is

IEG4 Customer Relationship Management is a cloud-deployed web CRM for council contact centres and local-government staff. It records citizen interactions across face-to-face and digital transactions, tracks and categorizes issues, supports collaboration, and provides reporting on customer behaviour and service patterns. Staff receive a complete interaction view and can use profiles and needs for dynamic segmentation and targeted services. Case routing and assignment are automated. Email, SMS, and social-media communication are available inside the CRM, and customer data and interactions update in real time. IEG4 describes the CRM as part of a Digital Experience Platform combining its Customer Portal and Workflow & Case Management. Its services run in Microsoft Azure, with access that does not depend on internal council IT services. An Integration Proxy Service uses Azure Service Bus and AES 256 encryption for council-network communication. The company was founded in 2006.

Spec sheet

Purpose
The CRM gives council staff tools to manage and record citizen interactions across face-to-face and digital transactions.Read 9 Oct 2026 · ieg4.com
Intended users
IEG4 describes the CRM as a contact centre solution for councils and local government staff.Read 9 Oct 2026 · ieg4.com
Integrations
A case study says the Digital Experience Platform combines the Customer Portal, CRM and Workflow & Case Management, and was selected for integration with other digital solutions.Read 9 Oct 2026 · ieg4.com
Support
IEG4 customers can use its support portal to file tickets, view ticket updates, and access a knowledge base.Read 9 Oct 2026 · support.ieg4.com
Founded
2006Read 28 Sep 2026 · ieg4.com
Case assignment
The CRM automates case routing and assignment to appropriate personnel.Read 9 Oct 2026 · ieg4.com
Communication
Its communication tools support email, SMS, and social media from within the CRM.Read 9 Oct 2026 · ieg4.com
Communications
Staff can communicate with customers through email, SMS and social media from the CRM.Read 9 Oct 2026 · ieg4.com
Company history
IEG4 says it was founded in 2006.Read 9 Oct 2026 · ieg4.com
Customer overview
It provides staff with a complete view of customer interactions and access to data for personalised service.Read 9 Oct 2026 · ieg4.com
Hosting
IEG4 says its services are deployed in Microsoft Azure and that users can access the platform without relying on their internal IT services.Read 9 Oct 2026 · ieg4.com
Hosting and security
IEG4 says its cloud-based digital services use Microsoft Azure and describes an Integration Proxy Service using Azure Service Bus and AES 256 encryption for secure communication with council networks.Read 9 Oct 2026 · support.ieg4.com
Integration example
A case study says Southwark Council staff use IEG4 CRM to see a customer's timeline and handle issues at first contact.Read 9 Oct 2026 · ieg4.com
Integration security
IEG4's Integration Proxy Service guide says the council-specific relay uses an AES 256 encrypted message and a salt to secure its connection to Azure.Read 9 Oct 2026 · support.ieg4.com
Interaction overview
It gives staff a complete view of customer interactions and access to information for personalised service.Read 9 Oct 2026 · ieg4.com
Interaction tracking
The product supports customer interaction tracking, issue identification and categorisation, collaborative tools, reporting and analytics.Read 9 Oct 2026 · ieg4.com
Reporting
The product offers reporting and analytics about customer behaviour and service patterns.Read 9 Oct 2026 · ieg4.com
Sales access
The CRM page invites prospective customers to get in touch or request a demo.Read 9 Oct 2026 · ieg4.com
Segmentation
Customer data can be dynamically segmented by individual profiles and needs for targeted communication and services.Read 9 Oct 2026 · ieg4.com
Updates
The product page says customer data and interactions are updated in real time.Read 9 Oct 2026 · ieg4.com

Strong points and limits

Strong points

  • Tracks citizen interactions across channels
  • Automates case routing and assignment
  • Supports email, SMS, and social media
  • Updates customer data in real time
  • Runs through Microsoft Azure cloud services

Limits

  • Pricing is available only by request
  • Designed for councils and local government
  • Access depends on web and cloud deployment
  • Support is provided through a dedicated request route

Who it suits

IEG4 CRM is intended for council contact centres and local-government staff managing constituent records, cases, communications, and service reporting. It suits teams seeking cloud deployment and multichannel outreach.

Verdict

IEG4 CRM focuses on council service teams that need unified interaction histories, case handling, segmentation, and reporting. Its Azure deployment and encrypted integration service support cloud-based access to connected council systems.

Where Specifiction places it

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