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Tech riderRev. 8 Oct 2026

SeeClickFix 311 CRM

Ch 116.8of 28Public Sector CRM Software
  1. 1Runs onAndroid, API, iOS, Web
  2. 2Case managementYes
  3. 3Outreach channelsmultichannel
  4. 4Deployment optionscloud
4 lines stated Written from the maker's own pages: seeclickfix.com, civicplus.com
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Overview

SeeClickFix 311 CRM is ranked #11 of 28 in public sector CRM software on Specifiction. It runs on Android, API, iOS, Web.

SeeClickFix 311 CRM plans and pricing

All plans
SeeClickFix 311 CRM Custom pricing; quote provided after discussing organizational needs civicplus.com · 8 Oct 2026

Compared on public sector CRM software

Case management
Yesseeclickfix.com
Outreach channels
multichannelseeclickfix.com
Deployment options
cloudseeclickfix.com

Facts

Purpose
SeeClickFix 311 CRM helps local governments manage, respond to, and resolve resident service requests and inquiries.civicplus.com · 8 Oct 2026
Request channels
Residents can submit requests through a mobile app, web portal, chatbot, or phone call, with requests sent to a shared inbox for staff.civicplus.com · 8 Oct 2026
Request management
Staff can route requests by location and category, merge duplicate submissions, and use collaborative workflows to track resolution.civicplus.com · 8 Oct 2026
Resident communication
The platform supports automated status updates, request tracking, and two-way communication between residents and staff.civicplus.com · 8 Oct 2026
Integrations
CivicPlus describes more than 20 API-driven integrations, including systems for asset management, code enforcement, GIS, and customer service.civicplus.com · 8 Oct 2026
API options
The product provides Open311 and SeeClickFix APIv2, while access to the private organizational API may require a separate license.civicplus.help · 8 Oct 2026
API limits
The APIs do not use webhooks, and CivicPlus says it does not provide custom API development or consultation services.civicplus.help · 8 Oct 2026
Mobile CRM access
Organization members can access the CRM from the SeeClickFix mobile app, which opens the CRM feature in a mobile browser.civicplus.help · 8 Oct 2026
Security
CivicPlus says it monitors customer digital properties, performs third-party vulnerability scans, and uses secure development practices to address threats such as cross-site scripting and SQL injection.civicplus.com · 8 Oct 2026
Availability and emergency support
CivicPlus states that its solutions maintain 99.9% uptime and that emergency support is available 24/7/365.civicplus.com · 8 Oct 2026
Support hours
CivicPlus Support is available 8 a.m. to 5 p.m. Central Standard Time, with emergency support available around the clock.civicplus.help · 8 Oct 2026
Starter package limit
The SeeClickFix 311 CRM Starter Package includes up to five user licenses.civicplus.com · 8 Oct 2026
Intended users
The product is designed for local governments and municipal teams managing resident requests and communications.civicplus.com · 8 Oct 2026
Company history
CivicPlus says it acquired SeeClickFix in 2020 and added it to its local government product suite.civicplus.com · 8 Oct 2026

Company

Founded
1998seeclickfix.com · 28 Sept 2026
Headquarters
Manhattan, Kansas, United Statesseeclickfix.com · 28 Sept 2026

Best SeeClickFix 311 CRM alternatives

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All accessCh 01 Pega Government Platform AndroidiOS 7.5 All accessCh 02 ContactWise CRM Constituent Edition Free trialAPIiOS 7.3 All accessCh 03 Parthenon Free trialAndroidiOS from $19/mo7.2 All accessCh 04 Nagrik Political Suite Free trialAndroidiOS from ₹10,000/mo7.1 All accessCh 05 eCasework Free trialAndroidiOS from £8.33/mo7.0 All accessCh 06 Salesboom Free trialWebiOS from $16.67/mo6.9

Where it ranks on Specifiction

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Sources