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SeeClickFix 311 CRM

seeclickfix.com

WebmacOSiOSAndroidAPI
Visit seeclickfix.com
Spec score 7.8 #3 of 20 in Government Software

What it is

SeeClickFix 311 CRM is a cloud service for local governments handling resident service requests and inquiries. Residents can submit requests through a mobile app, web portal, chatbot, or phone call; submissions enter a shared inbox for staff. Staff can route cases by location and category, merge duplicate requests, and use collaborative workflows to track resolution. The platform provides automated status updates, request tracking, and two-way resident communication. It includes case management, multichannel outreach, and more than 20 API-driven integrations covering asset management, code enforcement, GIS, and customer service. Open311 and SeeClickFix APIv2 are available, while private organizational API access may require a separate license. The APIs do not use webhooks, and custom API development or consultation is not provided. Organization members can open CRM features from the mobile app in a mobile browser. The Starter Package supports up to five user licenses. Pricing is custom and supplied after discussing organizational needs.

Spec sheet

What it does
SeeClickFix 311 CRM lets local governments receive, route, track, communicate about, and resolve resident service requests through web and mobile channels.Read 15 Oct 2026 · civicplus.com
Purpose
SeeClickFix 311 CRM helps local governments manage, respond to, and resolve resident service requests and inquiries.Read 8 Oct 2026 · civicplus.com
Intended users
The product is designed for local governments and municipal teams managing resident requests and communications.Read 8 Oct 2026 · civicplus.com
Integrations
CivicPlus describes more than 20 API-driven integrations, including systems for asset management, code enforcement, GIS, and customer service.Read 8 Oct 2026 · civicplus.com
Security
SeeClickFix states that it updates server software, monitors vulnerability announcements, restricts engineer access, uses firewalls, and supports SSL encryption.Read 15 Oct 2026 · legal.seeclickfix.com
Headquarters
Manhattan, Kansas, United StatesRead 28 Sep 2026 · seeclickfix.com
Founded
1998Read 28 Sep 2026 · seeclickfix.com
Analytics
Staff receive reporting and real-time data intended to support trend analysis and resource allocation.Read 15 Oct 2026 · getapp.com
API limitation
CivicPlus says its SeeClickFix APIs do not provide webhooks and that it does not offer custom API development or consultation.Read 15 Oct 2026 · civicplus.help
API limits
The documented public API rate limit is up to 20 requests per minute, and excessive use can trigger HTTP 429 or blacklisting.Read 15 Oct 2026 · dev.seeclickfix.com
API options
The product provides Open311 and SeeClickFix APIv2, while access to the private organizational API may require a separate license.Read 8 Oct 2026 · civicplus.help
Authentication
API v2 supports bearer-token authentication and OAuth2 authorization-code flows.Read 15 Oct 2026 · dev.seeclickfix.com
Automated communication
Residents receive automated status updates and can interact with staff through two-way messaging.Read 15 Oct 2026 · civicplus.com
Availability and emergency support
CivicPlus states that its solutions maintain 99.9% uptime and that emergency support is available 24/7/365.Read 8 Oct 2026 · civicplus.com
Centralized requests
The product centralizes requests for tracking, assignment, collaboration, and resolution across departments.Read 15 Oct 2026 · civicplus.com
CivicPlus company profile
LinkedIn lists CivicPlus as privately held, founded in 2001, headquartered in Manhattan, Kansas, with 501–1,000 employees.Read 15 Oct 2026 · linkedin.com
Company history
CivicPlus says it acquired SeeClickFix in 2020 and added it to its local government product suite.Read 8 Oct 2026 · civicplus.com
Company legal entity
CivicPlus, LLC is identified in the service terms as a Kansas limited liability company at 302 South 4th Street, Suite 500, Manhattan, Kansas.Read 15 Oct 2026 · legal.seeclickfix.com
Data licence
SeeClickFix API data in XML, RSS, KML, and JSON is licensed under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.Read 15 Oct 2026 · dev.seeclickfix.com
Documentation
The help center includes getting-started, resident, organization, request, work-order, reports, notices, product-update, and support sections.Read 15 Oct 2026 · civicplus.help
Duplicate detection
The platform advertises duplicate request detection and progress tracking for high request volumes.Read 15 Oct 2026 · civicplus.com
Integration coverage
Hosted connectors cover GIS, asset management, code enforcement, CRM, and work-management systems.Read 15 Oct 2026 · civicservice.civicplus.help
Integrations count
CivicPlus states that SeeClickFix has more than 20 API-driven integrations.Read 15 Oct 2026 · civicplus.com
iOS requirements
The iPhone app requires iOS 18 or later; Mac use requires macOS 15 or later and an Apple M1-or-newer chip.Read 15 Oct 2026 · apps.apple.com
Limit: Android reliability
Google Play reviewers report failed network connections, crashes, spinning photo uploads, and inability to upload photos.Read 15 Oct 2026 · play.google.com
Limit: closed does not mean fixed
App reviewers say issues can be closed even when the underlying problem remains unresolved.Read 15 Oct 2026 · play.google.com
Limit: integration gaps
Reviewers reported needing to retype information because SeeClickFix did not integrate with their other software.Read 15 Oct 2026 · softwareadvice.com
Limit: mapping accuracy
A reviewer reported that mobile mapping can place issues a mile or two from the actual location and require manual correction.Read 15 Oct 2026 · softwareadvice.com
Limit: navigation
A reviewer reported excessive clicking and inconsistent selection boxes, saying the interface needs streamlining.Read 15 Oct 2026 · getapp.co.uk
Mobile app
CivicPlus describes a configurable Marketplace mobile app as a resident engagement gateway.Read 15 Oct 2026 · civicplus.com
Mobile CRM access
Organization members can access the CRM from the SeeClickFix mobile app, which opens the CRM feature in a mobile browser.Read 8 Oct 2026 · civicplus.help
Named integrations
Documented integrations include ArcGIS, ArcGIS Workforce, Cityworks, CivicGov, Infor Public Sector, Maximo, Microsoft Dynamics, OpenGov, Oracle Service Cloud, Tyler EAM and EnerGov, and VUEWorks.Read 15 Oct 2026 · civicservice.civicplus.help
Open311 API
SeeClickFix provides Open311 GeoReport v2 production and sandbox endpoints, with JSON responses.Read 15 Oct 2026 · seeclickfix.com
Organization API
Authorized organizations can purchase a private API that exposes private issues and other non-public content.Read 15 Oct 2026 · civicplus.help
Praise: ease of use
Independent reviewers repeatedly describe the system and mobile reporting as simple, quick, and easy to use.Read 15 Oct 2026 · getapp.co.uk
Praise: resident communication
Reviewers value two-way communication, real-time updates, and easier access for residents to reach government staff.Read 15 Oct 2026 · softwareadvice.com
Praise: support
Reviewers commonly praise customer support during setup, implementation, and daily operation.Read 15 Oct 2026 · softwareadvice.com
Public API v2
API v2 exposes public issues through JSON endpoints and uses WGS84 coordinates and GeoJSON geography.Read 15 Oct 2026 · dev.seeclickfix.com
Rating on Apple App Store
4.6 out of 5 from 8.2K ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.4 out of 5 from 46 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
No published SeeClickFix C11 CRM reviews or aggregate rating were shown on the product profile.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.4 out of 5 from 46 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play
3.3 out of 5 from 1.72K reviewsRead 15 Oct 2026 · play.google.com
Rating on Software Advice
4.4 out of 5 from 46 reviewsRead 15 Oct 2026 · softwareadvice.com
Request channels
Residents can submit requests through a mobile app, web portal, chatbot, or phone call, with requests sent to a shared inbox for staff.Read 8 Oct 2026 · civicplus.com
Request management
Staff can route requests by location and category, merge duplicate submissions, and use collaborative workflows to track resolution.Read 8 Oct 2026 · civicplus.com
Resident communication
The platform supports automated status updates, request tracking, and two-way communication between residents and staff.Read 8 Oct 2026 · civicplus.com
Resident reporting
Residents can submit non-emergency problems with descriptions, photos, locations, and follow-up communication.Read 15 Oct 2026 · play.google.com
Security availability target
The security policy says the service goal is 99.9% availability and describes real-time database replication plus geographically separate backups every four hours.Read 15 Oct 2026 · legal.seeclickfix.com
SeeClickFix origins
Crunchbase lists SeeClickFix Inc. as founded in 2008 in New Haven, Connecticut, with 11–50 employees before acquisition.Read 15 Oct 2026 · crunchbase.com
Starter package limit
The SeeClickFix 311 CRM Starter Package includes up to five user licenses.Read 8 Oct 2026 · civicplus.com
Support hours
CivicPlus Support is available 8 a.m. to 5 p.m. Central Standard Time, with emergency support available around the clock.Read 8 Oct 2026 · civicplus.help
Work orders
A single request can generate multiple work orders so departments can track separate work and costs.Read 15 Oct 2026 · g2.com
Workflow automation
Configurable workflows route requests and help staff respond before issues become more expensive problems.Read 15 Oct 2026 · g2.com

Plans and prices

SeeClickFix 311 CRM Priced on request Request pricing custom quote · web portal · mobile app · API integrations Read 15 Oct 2026 · civicplus.com

Every SeeClickFix 311 CRM plan and price →

Strong points and limits

Strong points

  • Residents can submit requests through four channels
  • Routing and duplicate merging organize incoming cases
  • Automated updates and two-way communication
  • More than 20 API-driven integrations listed
  • Cloud deployment with case management

Limits

  • Pricing requires a custom quote
  • Starter Package supports up to five users
  • Private organizational API may require a separate license
  • APIs do not use webhooks

Who it suits

It is designed for local governments and municipal teams managing resident requests and communications. It fits organizations wanting shared intake, routing, status updates, and multichannel contact.

Verdict

SeeClickFix 311 CRM centralizes municipal request intake, routing, communication, and resolution tracking. Its cloud service offers broad integrations, but pricing and some API access depend on organizational arrangements.

Where Specifiction places it

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