BS&A General Ledger vs SeeClickFix 311 CRM
BS&A General Ledger
bsasoftware.comSeeClickFix 311 CRM
seeclickfix.comSide by side
| Figure | BS&A General Ledger | SeeClickFix 311 CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Government Software | 7.8 (#2) | 7.8 (#3) |
| Spec score · Municipal Software | 7.8 (#3) | 7.8 (#4) |
| Spec score · Public Sector Software | 7.8 (#3) | 7.7 (#4) |
| Company history | BS&A says it has provided municipal software since 1987 and serves over 2,100 local governments. | CivicPlus says it acquired SeeClickFix in 2020 and added it to its local government product suite. |
| Founded | 1987 | 1998 |
| Headquarters | Bath, Michigan, United States | Manhattan, Kansas, United States |
| Intended users | BS&A says its financial management software is designed exclusively for local government. | The product is designed for local governments and municipal teams managing resident requests and communications. |
| Purpose | General Ledger is the foundation of BS&A’s cloud-based Financial Management Suite and serves as a central store for financial entries from other suite modules. | SeeClickFix 311 CRM helps local governments manage, respond to, and resolve resident service requests and inquiries. |
| Security | The General Ledger page says the module provides strict security and control. | SeeClickFix states that it updates server software, monitors vulnerability announcements, restricts engineer access, uses firewalls, and supports SSL encryption. |
Plans
In their own words
BS&A General Ledger
BS&A General Ledger is the central ledger in BS&A’s cloud-based Financial Management Suite, storing financial entries from other suite modules. Designed exclusively for local government, it supports GAAP fund accounting and governmental GASB reporting. Built-in GASB 34 reports allow adjustment entries in a separate Adjustments fund or a GASB 34 Adjustments area. Statistical reports calculate major and minor funds in summary or detailed formats and let users drill down to account balances. Budgeting includes spreadsheet imports, user-defined levels, projections, proposed reports, and what-if scenarios; it can draw employee longevity, grade, raise, and benefit projections from BS&A’s Human Resources module. Bank Reconciliation supports imported transactions, multiple accounts, pooled cash, and grouping by deposit. Listed capabilities also include restricted fund tracking, grant management, budget-versus-actuals, and program tracking. It runs on the web with cloud deployment, and BS&A says suite data is shared for real-time updates and to avoid duplicate entry. Pricing is on request.
SeeClickFix 311 CRM
SeeClickFix 311 CRM is a cloud service for local governments handling resident service requests and inquiries. Residents can submit requests through a mobile app, web portal, chatbot, or phone call; submissions enter a shared inbox for staff. Staff can route cases by location and category, merge duplicate requests, and use collaborative workflows to track resolution. The platform provides automated status updates, request tracking, and two-way resident communication. It includes case management, multichannel outreach, and more than 20 API-driven integrations covering asset management, code enforcement, GIS, and customer service. Open311 and SeeClickFix APIv2 are available, while private organizational API access may require a separate license. The APIs do not use webhooks, and custom API development or consultation is not provided. Organization members can open CRM features from the mobile app in a mobile browser. The Starter Package supports up to five user licenses. Pricing is custom and supplied after discussing organizational needs.