CivicTrack
civictrack.com
Spec sheet
- Purpose
- CivicTrack describes its platform as managing community requests from intake through resolution for elected officials, municipalities, and nonprofits.Read 2 Oct 2026 · civictrack.com
- Deployment
- The security page describes cloud and on-premise deployment options.Read 2 Oct 2026 · civictrack.com
- Integrations
- CivicTrack says it can connect with existing systems, including popular CRMs, email systems, and data management tools; it does not name specific products on this page.Read 2 Oct 2026 · civictrack.com
- Security
- The security page states that CivicTrack uses encryption in transit and at rest, multi-factor authentication, proactive monitoring, and role-based access controls.Read 2 Oct 2026 · civictrack.com
- 311 requests
- CivicTrack provides municipalities a system to receive, track, and respond to resident service requests.Read 2 Oct 2026 · civictrack.com
- Accessibility
- CivicTrack says its municipal websites are designed to meet ADA and WCAG compliance standards.Read 2 Oct 2026 · civictrack.com
- Case management
- The case management tools centralize constituent requests, interaction histories, updates, and team follow-up.Read 2 Oct 2026 · civictrack.com
- Communications
- The communications tools support branded newsletters, email outreach, and audience grouping by district, topic, or communication history.Read 2 Oct 2026 · civictrack.com
- Compliance and infrastructure
- The security page says CivicTrack relies on Microsoft Azure infrastructure and references Azure compliance with SOC 1, SOC 2, SOC 3, GDPR, and HIPAA standards.Read 2 Oct 2026 · civictrack.com
- Constituent profiles
- Profiles collect interactions, documents, and communications, with search, filters, alerts, and dashboards for tracking requests and metrics.Read 2 Oct 2026 · civictrack.com
- Smart Replies
- Smart Replies suggest prewritten official responses to common constituent questions for staff to personalize.Read 2 Oct 2026 · civictrack.com
- Support and onboarding
- CivicTrack offers implementation assistance, secure data transfer, and dedicated support, with training and onboarding included in its listed plans.Read 2 Oct 2026 · civictrack.com
- Who it serves
- CivicTrack presents solutions for elected officials, city leaders, municipal teams, and nonprofit organizations.Read 2 Oct 2026 · civictrack.com
Plans and prices
Essential $39 a month $39 per user/month Up to 10,000 records · Unlimited Storage · Plans starts with 3 seats · Core Features · Training & Onboarding services · Service & Support Read 2 Oct 2026 · civictrack.com
Professional $49 a month $49 per user/month Up to 50,000 records · Unlimited Storage · Plan starts 3 seats · Core Features · Smart Replies · Standard Email Campaigns · Training & Onboarding services · Service & Support Read 2 Oct 2026 · civictrack.com
Premium $74 a month $74 per user/month Up to 120,000 records · Unlimited Storage · Plan starts with 3 seats · All Features · Smart Replies · Unlimited Email Campaigns · Personal Training & Onboarding services · Dedicated Service & Support Read 2 Oct 2026 · civictrack.com
Where Specifiction places it
- Public Sector CRM Software#14 of 267.6
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