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Tech riderRev. 2 Oct 2026

CivicTrack

Ch 186.3of 28 Public Sector CRM Software
  1. 1Runs onWeb
  2. 2Costspaid from $39/mo
  3. 3Case managementYes
  4. 4Constituent recordsYes
  5. 5Outreach channelsemail sms
  6. 6Deployment optionshybrid
  7. 7Audit trailsYes
7 lines stated Written from the maker's own pages: civictrack.com
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Overview

CivicTrack is ranked #18 of 28 in public sector CRM software on Specifiction. It runs on Web. There is no free plan. Paid plans start at $39/mo.

CivicTrack plans and pricing

All plans
Essential $39/mo $39 per user/month Up to 10,000 records · Unlimited Storage · Plans starts with 3 seats · Core Features · Training & Onboarding services · Service & Support civictrack.com · 2 Oct 2026
Professional $49/mo $49 per user/month Up to 50,000 records · Unlimited Storage · Plan starts 3 seats · Core Features · Smart Replies · Standard Email Campaigns · Training & Onboarding services · Service & Support civictrack.com · 2 Oct 2026
Premium $74/mo $74 per user/month Up to 120,000 records · Unlimited Storage · Plan starts with 3 seats · All Features · Smart Replies · Unlimited Email Campaigns · Personal Training & Onboarding services · Dedicated Service & Support civictrack.com · 2 Oct 2026

Compared on public sector CRM software

Free plan
Nocivictrack.com
Paid from
$39/user/mocivictrack.com
Case management
Yescivictrack.com
Constituent records
Yescivictrack.com
Outreach channels
email_smscivictrack.com
Deployment options
hybridcivictrack.com
Audit trails
Yescivictrack.com

Facts

Purpose
CivicTrack describes its platform as managing community requests from intake through resolution for elected officials, municipalities, and nonprofits.civictrack.com · 2 Oct 2026
Constituent profiles
Profiles collect interactions, documents, and communications, with search, filters, alerts, and dashboards for tracking requests and metrics.civictrack.com · 2 Oct 2026
Smart Replies
Smart Replies suggest prewritten official responses to common constituent questions for staff to personalize.civictrack.com · 2 Oct 2026
Communications
The communications tools support branded newsletters, email outreach, and audience grouping by district, topic, or communication history.civictrack.com · 2 Oct 2026
311 requests
CivicTrack provides municipalities a system to receive, track, and respond to resident service requests.civictrack.com · 2 Oct 2026
Integrations
CivicTrack says it can connect with existing systems, including popular CRMs, email systems, and data management tools; it does not name specific products on this page.civictrack.com · 2 Oct 2026
Security
The security page states that CivicTrack uses encryption in transit and at rest, multi-factor authentication, proactive monitoring, and role-based access controls.civictrack.com · 2 Oct 2026
Compliance and infrastructure
The security page says CivicTrack relies on Microsoft Azure infrastructure and references Azure compliance with SOC 1, SOC 2, SOC 3, GDPR, and HIPAA standards.civictrack.com · 2 Oct 2026
Deployment
The security page describes cloud and on-premise deployment options.civictrack.com · 2 Oct 2026
Accessibility
CivicTrack says its municipal websites are designed to meet ADA and WCAG compliance standards.civictrack.com · 2 Oct 2026
Support and onboarding
CivicTrack offers implementation assistance, secure data transfer, and dedicated support, with training and onboarding included in its listed plans.civictrack.com · 2 Oct 2026
Who it serves
CivicTrack presents solutions for elected officials, city leaders, municipal teams, and nonprofit organizations.civictrack.com · 2 Oct 2026

Best CivicTrack alternatives

See all 20
All accessCh 01 Pega Government Platform AndroidiOS 7.5 All accessCh 02 ContactWise CRM Constituent Edition Free trialAPIiOS 7.3 All accessCh 03 Parthenon Free trialAndroidiOS from $19/mo7.2 All accessCh 04 Nagrik Political Suite Free trialAndroidiOS from ₹10,000/mo7.1 All accessCh 05 eCasework Free trialAndroidiOS from £8.33/mo7.0 All accessCh 06 Salesboom Free trialWebiOS from $16.67/mo6.9

Where it ranks on Specifiction

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Sources