Casework vs CivicTrack
Casework
casework.cloud
CivicTrack
civictrack.comSide by side
| Figure | Casework | CivicTrack |
|---|---|---|
| Price from | £19/mo | $39/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 3 |
| Spec score · Public Sector CRM Software | 9.1 (#1) | 7.6 (#14) |
| Case management | Users can log, categorise and track constituent cases through resolution with audit trails. | The case management tools centralize constituent requests, interaction histories, updates, and team follow-up. |
| Communications | The product includes automated newsletters, email notifications, and SMS notifications on the Pro plan and above. | The communications tools support branded newsletters, email outreach, and audience grouping by district, topic, or communication history. |
| Integrations | Pro and higher plans include webhook integrations and API access; council accounts also list Microsoft Entra ID single sign-on. | CivicTrack says it can connect with existing systems, including popular CRMs, email systems, and data management tools; it does not name specific products on this page. |
| Purpose | Casework is a casework management platform for local councils that helps councillors track and resolve constituent issues and lets residents see work being done on their behalf. | CivicTrack describes its platform as managing community requests from intake through resolution for elected officials, municipalities, and nonprofits. |
| Security | The maker says data is encrypted in transit and at rest with role- and tenant-controlled access. | The security page states that CivicTrack uses encryption in transit and at rest, multi-factor authentication, proactive monitoring, and role-based access controls. |
Plans
In their own words
Casework
Casework is a casework management platform for local councils, helping councillors follow constituent issues through resolution while giving residents a way to see progress. Councillors can log, categorise, assign, and track cases, with automated reminders and activity histories. Residents can submit issues through council pages and follow case progress; public casework pages anonymise cases and omit personal details. Monthly impact reports include resolution statistics and category breakdowns, while paid plans add analytics dashboards. Pro and higher plans include SMS notifications, webhooks, and API access. Council accounts also list Microsoft Entra ID single sign-on. The maker says data is encrypted in transit and at rest, access is controlled by role and tenant, and residents may request access to or deletion of their data. The service is available on the web and through an API. Its free plan has no time limit and includes one councillor seat, a basic public profile, and 50 email notifications per month. Pro and Group are listed at £19 a month; Council plans start at £99 a month, with listed rates varying by council type.
CivicTrack
CivicTrack has no write-up on Specifiction yet; its figures are above.