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SPECIFICTION
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Open Social

getopensocial.com

Free plan WebiOSAndroidAPISelf-hosted
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Spec score 7.8 #14 of 27 in Community Building Platforms

What it is

Open Social is a community collaboration platform for organizations connecting and working across their communities. Its suite has six products: Community Management System, Cloud Platform, Gaia AI, Engagement Studio, Connection Hub and Lumina Insights. The Community Management System supports custom roles, permissions and organizational arrangements, including complex, multi-layered structures. Gaia AI assists with workflows, content moderation and advanced search. Connection Hub connects with external systems such as Salesforce and Snowflake, and supports GraphQL, webhooks, Kafka and no-code Zapier connections. An optional Document Collaboration Suite enables real-time co-editing of documents, spreadsheets, presentations and drawings in formats including docx, xlsx, pptx, odf and visio. A branded native app for iOS and Android is also available as an add-on, with push notifications. The core Community Management System is free in the Drupal community; its SaaS subscription adds hosting, other products and professional services. SaaS customers can receive enterprise services, and an on-premise hosting option is described for organizations with infrastructure requirements. The maker identifies Amsterdam as its base and says it is ISO 27001 certified.

Spec sheet

Product
Open Social is a Community Collaboration Platform for organizations to connect, engage and collaborate within their communities.Read 4 Oct 2026 · getopensocial.com
Audience
The maker describes its platform as supporting cross-organisation collaboration and complex, multi-layered organizational structures.Read 4 Oct 2026 · getopensocial.com
Integrations
Connection Hub supports integrations with external systems such as Salesforce and Snowflake, plus GraphQL, webhooks, Kafka and no-code Zapier connections.Read 4 Oct 2026 · getopensocial.com
Security
The maker says it is ISO 27001 certified; its Cloud Platform page also cites GDPR standards and isolated single-tenant hosting.Read 4 Oct 2026 · getopensocial.com
Support
SaaS customers can receive professional support and enterprise services including maintenance, security audits, performance optimization and developer training.Read 4 Oct 2026 · drupal.org
Headquarters
Amsterdam, NetherlandsRead 4 Oct 2026 · getopensocial.com
Company
Open Social describes itself as a Dutch company with exclusively Dutch investors and identifies Amsterdam, The Netherlands as its base.Read 4 Oct 2026 · getopensocial.com
AI
Gaia AI helps with workflows, content moderation and advanced search.Read 4 Oct 2026 · getopensocial.com
Community management
The Community Management System supports custom roles, permission structures and organizational arrangements.Read 4 Oct 2026 · getopensocial.com
Data residency
For EU/EEA deployments, the maker says primary storage and routine customer-data processing remain in the EEA, subject to limited safeguarded cross-border transfers for essential functions.Read 4 Oct 2026 · getopensocial.com
Document collaboration
The Document Collaboration Suite add-on supports real-time co-editing of documents, spreadsheets, presentations and drawings, and works with formats including docx, xlsx, pptx, odf and visio.Read 4 Oct 2026 · getopensocial.com
Hosting option
The Cloud Platform page describes an on-premise hosting solution for organizations with policy or in-house infrastructure requirements.Read 4 Oct 2026 · getopensocial.com
Mobile app
A branded native app add-on is available for iOS and Android, with push notifications.Read 4 Oct 2026 · getopensocial.com
Open-source edition
The core Community Management System is available free in the Drupal community, while its SaaS subscription includes hosting, additional products and professional services.Read 4 Oct 2026 · getopensocial.com
Platform suite
The platform comprises six products: Community Management System, Cloud Platform, Gaia AI, Engagement Studio, Connection Hub and Lumina Insights.Read 4 Oct 2026 · getopensocial.com

Plans and prices

Community Management System (open-source core) Free Core software available free in the Drupal community; implement in your own projects Read 4 Oct 2026 · getopensocial.com

Every Open Social plan and price →

Strong points and limits

Strong points

  • Free open-source Community Management System core.
  • Custom roles, permissions and organizational arrangements.
  • Gaia AI supports workflows, moderation and advanced search.
  • Connection Hub offers APIs and no-code integrations.
  • Branded iOS and Android app add-on includes push notifications.

Limits

  • SaaS pricing is available on request.
  • Document collaboration and branded apps are add-ons.
  • SaaS subscription includes hosting and additional products beyond the free core.

Who it suits

Open Social suits organizations seeking tools for cross-organisation collaboration, customizable community structures and integrations with external systems. Its on-premise hosting option may fit organizations with in-house infrastructure requirements.

Verdict

Open Social combines community management with AI, integrations and optional document collaboration and branded mobile apps. The free Drupal-community core and paid SaaS offering are distinct options, with SaaS pricing available on request.

Where Specifiction places it

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