OpenCities

Spec sheet

What it does

OpenCities is a government website and content-management platform for resident information, services, forms and digital interactions.Read 21 Oct 2026 · granicus.com.au

Purpose

OpenCities helps local governments provide digital interactions through modern websites and website tools.Read 4 Oct 2026 · granicus.com.au

Audience

The maker says OpenCities serves more than 170 government agencies and over 15 million people.Read 21 Oct 2026 · granicus.com.au

Integrations

Listed integrations include govDelivery, EngagementHQ, US-only Legistar, Eventbrite, ATDW, Spydus, document-management systems and identity connectors.Read 21 Oct 2026 · help.opencities.com

Security

Granicus says security experts and security measures guide platform development and support customers to protect data.Read 4 Oct 2026 · granicus.com.au

Support

OpenCities support is provided through a help centre, tickets and email [email protected].Read 21 Oct 2026 · granicus.com.au

Accessibility

The platform is tested with automated and specialist manual checks and is stated to meet WCAG 2.1 Level AA.Read 21 Oct 2026 · granicus.com

Accessibility limit

The help centre says custom-theme accessibility fixes may incur charges and audit reviews generally take at least two weeks.Read 21 Oct 2026 · help.opencities.com

Analytics and feedback

Website analytics, page-level feedback, form value questions, and surveys help customers assess website use and identify improvements.Read 4 Oct 2026 · granicus.com.au

API access

API Management requires the OC Developer role and API keys; the help centre documents both Basic and HMAC authentication guides.Read 21 Oct 2026 · help.opencities.com

API protocol

The API uses /api/v1 endpoints, JSON or XML, Basic Authentication, ISO 8601 dates, UUID identifiers and offset/limit pagination.Read 21 Oct 2026 · help.opencities.com

API scope

The API manages forms, responses, content pages, files, folders, address and waste data, and embeds.Read 21 Oct 2026 · help.opencities.com

Changelog security

A June 2024 release moved asset files to Azure Blob Storage and documented ongoing scans for XSS, outdated modules and command injection.Read 21 Oct 2026 · help.opencities.com

Company founded

Granicus states that it and GovDelivery were independently founded in 1999.Read 21 Oct 2026 · granicus.com

Company headquarters

LinkedIn lists Granicus headquarters in Denver, Colorado, with a 1,001–5,000 employee company-size range.Read 21 Oct 2026 · linkedin.com

Company legal entity

The Australian business registry lists GRANICUS AUSTRALIA PTY LTD as an active private company with ABN 60 648 475 101.Read 21 Oct 2026 · abr.business.gov.au

Company ownership

Granicus says Vista Equity Partners acquired a majority stake in 2016, with K1 retaining a minority stake and Harvest Partners joining as a major investor in 2021.Read 21 Oct 2026 · granicus.com

Connector limitation

EngagementHQ synchronization is one-way, runs every four hours, and only one EngagementHQ site can connect to one OpenCities site.Read 21 Oct 2026 · help.opencities.com

Content tools

The low-code/no-code platform offers flexible design, content templates, and tools for organisation-wide content creation.Read 4 Oct 2026 · granicus.com.au

Deployment model

The product is described as a SaaS service with managed cloud hosting rather than a downloadable self-hosted package.Read 21 Oct 2026 · granicus.com

Embeds

Administrators can embed HTML and JavaScript such as videos, chatbots, widgets and social feeds, but Granicus does not guarantee accessibility of external content.Read 21 Oct 2026 · help.opencities.com

EngagementHQ connector

The EngagementHQ connector publishes public consultation projects into OpenCities search, homepages and maps.Read 21 Oct 2026 · help.opencities.com

Extensibility

Theme Builder supports custom CSS, JavaScript, files, navigation styles, previews, rollback and import/export, with Granicus recommending experienced front-end developers.Read 21 Oct 2026 · help.opencities.com

Feedback tools

Sites can collect page comments, form value questions and survey responses for improvement research.Read 21 Oct 2026 · granicus.com.au

Google Play listing

A Google Play app named OpenCities shows 100+ downloads and no displayed rating, but it is an unrelated emergency-reporting app by a Bolivian developer rather than Granicus OpenCities.Read 21 Oct 2026 · play.google.com

Government search

Its purpose-built government search engine simplifies government terms to help users find information.Read 4 Oct 2026 · granicus.com.au

Hosting

Customer order terms describe managed Azure Government cloud hosting, ongoing security updates and a 99.9% uptime SLA.Read 21 Oct 2026 · ravalli-mt.granicus.com

Independent acquisition report

InnovationAus reported that the OpenCities acquisition required four months of FIRB review and that the transaction amount was undisclosed.Read 21 Oct 2026 · innovationaus.com

Integration

The OpenCities/EHQ connector is named as a platform upgrade; the EngagementHQ page says the connector is among Granicus integrations.Read 4 Oct 2026 · granicus.com.au

Licence

Customer terms say OpenCities retains SaaS intellectual property and grant customers no intellectual-property licence to the SaaS components or documentation.Read 21 Oct 2026 · cheyenne.granicus.com

Limit: review coverage

G2, SoftwareSuggest and SourceForge each show zero OpenCities reviews, leaving little public user evidence for comparative evaluation.Read 21 Oct 2026 · sourceforge.net

Low-code authoring

The platform provides low-code/no-code content creation, design tools and reusable templates.Read 21 Oct 2026 · granicus.com.au

Modules

Documented modules include events, news, parks, meetings, calendars, maps, directories, tenders, subscriptions and site search.Read 21 Oct 2026 · help.opencities.com

OpenCities acquisition

Granicus announced its acquisition of OpenCities on June 17, 2021; financial terms were not disclosed.Read 21 Oct 2026 · granicus.com

Outage record

The Granicus status page records an October 15, 2026 incident in which elevated traffic caused multiple govAccess Vision sites to become unavailable or intermittent before mitigation.Read 21 Oct 2026 · status.granicus.com

Praise: independent evidence

Independent directories provide no substantive OpenCities user reviews, so repeated reviewer praise cannot be verified from those sources.Read 21 Oct 2026 · g2.com

Pricing detail

The product page describes a population-based subscription model but does not publish a price and directs prospective customers to schedule a demo.Read 4 Oct 2026 · granicus.com.au

Publishing controls

Staff across departments can curate and publish content with custom approval processes and a consistent organisational brand and voice.Read 4 Oct 2026 · granicus.com.au

Publishing workflow

Organisation-wide publishing supports departmental content curation, approvals and consistent branding.Read 21 Oct 2026 · granicus.com

Rating on G2

0 out of 5 from 0 reviews; G2 lists OpenCities without customer reviews.Read 21 Oct 2026 · g2.com

Rating on Microsoft Marketplace

No rating or review count is displayed for the OpenCities Websites listing.Read 21 Oct 2026 · marketplace.microsoft.com

Rating on SoftwareSuggest

0 out of 5 from 0 reviews; SoftwareSuggest shows no OpenCities reviews.Read 21 Oct 2026 · softwaresuggest.com

Rating on SourceForge

0 out of 5 from 0 reviews; SourceForge says the product has not been reviewed.Read 21 Oct 2026 · sourceforge.net

Resident self-service

Website tools and templates are designed to help residents find information on their first visit and support digital self-service.Read 4 Oct 2026 · granicus.com.au

Search

It includes a government-focused search engine intended to translate complex government terminology into useful results.Read 21 Oct 2026 · granicus.com.au

Security controls

Customers can configure per-site Content-Security-Policy headers to reduce cross-site scripting, clickjacking and related risks.Read 21 Oct 2026 · help.opencities.com

Site types

The help centre documents main sites, intranets, subsites and MyCity community portals.Read 21 Oct 2026 · help.opencities.com

Top-task analytics

Visitor analytics are used to identify frequently sought tasks and related information.Read 21 Oct 2026 · granicus.com.au

Website updates

Customers can change homepage layouts and page themes without conducting a full website redesign.Read 4 Oct 2026 · granicus.com.au

Plans and prices

Every OpenCities plan and price →

Where Specifiction places it

• Government Website Builders#12 of 338.0