Tech riderRev. 4 Oct 2026

OpenTouch Fax Center

Ch 1046.2of 126Call Center Software

1Runs onself-hosted, Web, Windows
2Deployment modelon premises
3Modem or gateway supportYes
4Fax routing rulesYes
5Email fax workflowYes
6Searchable fax archiveYes

6 lines stated Written from the maker's own pages: al-enterprise.com

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Overview

OpenTouch Fax Center is ranked #104 of 126 in call center software on Specifiction, made by OpenTouch Fax Center (Colombes, France). It runs on Self-hosted, Web, Windows.

OpenTouch Fax Center plans and pricing

All plans

OpenTouch Fax Center Talk to a specialist for pricing and deployment options al-enterprise.com · 4 Oct 2026

Compared on call center software

Deployment model: on_premisesal-enterprise.com
Modem or gateway support: Yesal-enterprise.com
Fax routing rules: Yesal-enterprise.com
Email fax workflow: Yesal-enterprise.com
Searchable fax archive: Yesal-enterprise.com

Facts

Product: OpenTouch Fax Center is an enterprise fax server with email integration and compliance archiving.al-enterprise.com · 4 Oct 2026
Email-to-fax: Users can send faxes from Microsoft Outlook or another email client by attaching documents to an email.al-enterprise.com · 4 Oct 2026
Fax-to-email: Incoming faxes are converted to PDF and delivered to users’ email inboxes.al-enterprise.com · 4 Oct 2026
Archiving: The product automatically archives sent and received faxes with search, retrieval, and retention policies for regulatory compliance.al-enterprise.com · 4 Oct 2026
Processing: Its fax engine handles thousands of pages per hour and includes intelligent routing, retry logic, and delivery confirmation.al-enterprise.com · 4 Oct 2026
Telephony integration: The product integrates with VoIP and OmniPCX Enterprise T.38 fax relay, and can operate alone or as a built-in OpenTouch feature.al-enterprise.com · 4 Oct 2026
FoIP: The product uses boardless FoIP technology provided by XMedius to eliminate analog phone lines, hardware, maintenance, and supplies, according to the maker.al-enterprise.com · 4 Oct 2026
Intended users: The maker describes it as a fax solution for enterprises adapting their workforces and business processes to IP environments.al-enterprise.com · 4 Oct 2026
Pricing: The product page directs interested customers to request a demo and talk to a specialist about deployment options and pricing; it does not state a price.al-enterprise.com · 4 Oct 2026
Documentation: The product page lists a datasheet and OpenTouch Fax Center user guide among its downloadable resources.al-enterprise.com · 4 Oct 2026
Support: The maker’s support page provides access to documentation, downloads, training, and technical support.al-enterprise.com · 4 Oct 2026
Company history: Alcatel-Lucent Enterprise describes its networking and communications heritage as more than 100 years old.al-enterprise.com · 4 Oct 2026
Email fax: Users can send and receive faxes through SMTP-based email systems, with advanced user-form features available for Microsoft Outlook.al-enterprise.com · 4 Oct 2026
Web access: The product supports faxing and system administration through secure web access.al-enterprise.com · 4 Oct 2026
Fax routing: Inbound faxes can be routed using DNIS, CSID, ANI, or DTMF codes to users, email, printers, or folders.al-enterprise.com · 4 Oct 2026
Fax processing: The product supports scheduled faxing, delivery notifications, and conversion of 45 file formats, including PDF, HTML, JPEG, GIF, and RTF.al-enterprise.com · 4 Oct 2026
Integrations: The datasheet lists Microsoft Exchange, Office 365, SMTP-compliant mail servers, Active Directory, and OmniPCX Enterprise among its supported integrations.al-enterprise.com · 4 Oct 2026
Protocols: Supported protocols include T.38, G.711, SIP, SIP-TLS, T.38 error correction mode, and IPv6.al-enterprise.com · 4 Oct 2026
Administration: Administration features include Kerberos-based single sign-on, exportable transaction logs, and scripted backup and restore of server settings and faxes.al-enterprise.com · 4 Oct 2026
Deployment: The server runs on Microsoft Windows Server and supports VMware ESX/vSphere and Microsoft Hyper-V virtualization environments.al-enterprise.com · 4 Oct 2026
Capacity: The datasheet specifies provisioning for up to 15,000 users and 30 simultaneous fax channels.al-enterprise.com · 4 Oct 2026
Compatibility limit: The datasheet lists Microsoft Windows clients and does not list macOS, Linux, iOS, or Android clients.al-enterprise.com · 4 Oct 2026