OpenTouch Fax Center

Spec sheet

Product

OpenTouch Fax Center is a software-only enterprise fax-over-IP server designed for organizations moving business processes to IP environments.Read 4 Oct 2026 · al-enterprise.com

Intended users

The maker describes it as a fax solution for enterprises adapting their workforces and business processes to IP environments.Read 4 Oct 2026 · al-enterprise.com

Deployment

The server runs on Microsoft Windows Server and supports VMware ESX/vSphere and Microsoft Hyper-V virtualization environments.Read 4 Oct 2026 · al-enterprise.com

Integrations

The datasheet lists Microsoft Exchange, Office 365, SMTP-compliant mail servers, Active Directory, and OmniPCX Enterprise among its supported integrations.Read 4 Oct 2026 · al-enterprise.com

Support

The maker’s support page provides access to documentation, downloads, training, and technical support.Read 4 Oct 2026 · al-enterprise.com

Headquarters

Colombes, FranceRead 28 Sep 2026 · al-enterprise.com

Administration

Administration features include Kerberos-based single sign-on, exportable transaction logs, and scripted backup and restore of server settings and faxes.Read 4 Oct 2026 · al-enterprise.com

Archiving

The product automatically archives sent and received faxes with search, retrieval, and retention policies for regulatory compliance.Read 4 Oct 2026 · al-enterprise.com

Capacity

The datasheet specifies provisioning for up to 15,000 users and 30 simultaneous fax channels.Read 4 Oct 2026 · al-enterprise.com

Company history

Alcatel-Lucent Enterprise describes its networking and communications heritage as more than 100 years old.Read 4 Oct 2026 · al-enterprise.com

Compatibility limit

The datasheet lists Microsoft Windows clients and does not list macOS, Linux, iOS, or Android clients.Read 4 Oct 2026 · al-enterprise.com

Documentation

The product page lists a datasheet and OpenTouch Fax Center user guide among its downloadable resources.Read 4 Oct 2026 · al-enterprise.com

Email fax

Users can send and receive faxes through SMTP-based email systems, with advanced user-form features available for Microsoft Outlook.Read 4 Oct 2026 · al-enterprise.com

Email-to-fax

Users can send faxes from Microsoft Outlook or another email client by attaching documents to an email.Read 4 Oct 2026 · al-enterprise.com

Fax processing

The product supports scheduled faxing, delivery notifications, and conversion of 45 file formats, including PDF, HTML, JPEG, GIF, and RTF.Read 4 Oct 2026 · al-enterprise.com

Fax routing

Inbound faxes can be routed using DNIS, CSID, ANI, or DTMF codes to users, email, printers, or folders.Read 4 Oct 2026 · al-enterprise.com

Fax-to-email

Incoming faxes are converted to PDF and delivered to users’ email inboxes.Read 4 Oct 2026 · al-enterprise.com

FoIP

The product uses boardless FoIP technology provided by XMedius to eliminate analog phone lines, hardware, maintenance, and supplies, according to the maker.Read 4 Oct 2026 · al-enterprise.com

Pricing

The product page directs interested customers to request a demo and talk to a specialist about deployment options and pricing; it does not state a price.Read 4 Oct 2026 · al-enterprise.com

Processing

Its fax engine handles thousands of pages per hour and includes intelligent routing, retry logic, and delivery confirmation.Read 4 Oct 2026 · al-enterprise.com

Protocols

Supported protocols include T.38, G.711, SIP, SIP-TLS, T.38 error correction mode, and IPv6.Read 4 Oct 2026 · al-enterprise.com

Security and compliance

The datasheet says the product routes sensitive TIFF or PDF documents through VoIP network security and VPN encryption to approved recipients and designated secure printers, and cites HIPAA and Sarbanes-Oxley as compliance contexts it can facilitate.Read 4 Oct 2026 · al-enterprise.com

Telephony integration

The product integrates with VoIP and OmniPCX Enterprise T.38 fax relay, and can operate alone or as a built-in OpenTouch feature.Read 4 Oct 2026 · al-enterprise.com

Web access

The product supports faxing and system administration through secure web access.Read 4 Oct 2026 · al-enterprise.com

Plans and prices

Every OpenTouch Fax Center plan and price →

Where Specifiction places it

• Fax Server Software#15 of 237.5
• Call Center Software#88 of 1227.5