PatchDesk

Spec sheet

Product

PatchDesk combines a customer support inbox and an engineering issue tracker in one product.Read 7 Oct 2026 · patchdesk.org

Audience

The comparison page describes PatchDesk as intended for teams of roughly 3–30 people that want customer ticketing and issue tracking together.Read 7 Oct 2026 · patchdesk.org

API

API access is included in the plan.Read 7 Oct 2026 · patchdesk.org

Integrations

The opened maker pages list Stripe for payment processing and Google Analytics 4 on public marketing pages; they do not describe product integrations.Read 7 Oct 2026 · patchdesk.org

Security

PatchDesk says databases are encrypted at rest, connections use TLS/SSL, passwords are hashed with bcrypt, and row-level security isolates organizations’ data.Read 7 Oct 2026 · patchdesk.org

Support

The SLA says support requests receive an initial response within 24 hours on business days, with critical availability incidents targeted within four hours.Read 7 Oct 2026 · patchdesk.org

Maker

The homepage identifies Chris Birkey as PatchDesk’s maker and says he supports Windows and ChromeOS for a K–12 district and has nearly twelve years of software support experience.Read 7 Oct 2026 · patchdesk.org

Access controls

The plan includes role-based access control and multi-factor authentication by TOTP, email, or SMS.Read 7 Oct 2026 · patchdesk.org

Availability

PatchDesk commits to 99.9% monthly uptime for its web application and API services.Read 7 Oct 2026 · patchdesk.org

Customer portal

Customers can submit tickets through a branded support link without creating an account, and receive updates by email.Read 7 Oct 2026 · patchdesk.org

Data handling

The privacy policy says PatchDesk staff do not access customer content and that ticket content is not used for advertising.Read 7 Oct 2026 · patchdesk.org

Issue tracking

The issue tracker supports status, priority, comments, followers, search, filters, and CSV import and export.Read 7 Oct 2026 · patchdesk.org

Limits

PatchDesk says it does not offer phone or live chat support channels and does not provide sprint boards or a Git-native workflow.Read 7 Oct 2026 · patchdesk.org

SLA tools

Teams can set response and resolution targets by priority, see countdowns on open tickets, and receive breach alerts.Read 7 Oct 2026 · patchdesk.org

Support inbox

The shared inbox includes assignment, SLA timers, macros, internal notes, priorities, and ticket status.Read 7 Oct 2026 · patchdesk.org

Plans and prices

Every PatchDesk plan and price →

Where Specifiction places it

• Game Bug Tracking Software#14 of 267.9
• Bug Tracking Software#17 of 267.8