Backlog vs PatchDesk
Backlog
nulab.comPatchDesk
patchdesk.orgSide by side
| Figure | Backlog | PatchDesk |
|---|---|---|
| Price from | $35/mo | $7/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Game Bug Tracking Software | 9.2 (#1) | 7.9 (#14) |
| Spec score · Bug Tracking Software | 9.1 (#2) | 7.8 (#17) |
| API | Backlog supports custom integrations through its open API and links to API documentation for developers. | API access is included in the plan. |
| Integrations | Listed integrations include Cacoo, Slack, Redmine and Jira importers, Jenkins, Microsoft Teams, Google Drive, Dropbox, and iCal Sync. | The opened maker pages list Stripe for payment processing and Google Analytics 4 on public marketing pages; they do not describe product integrations. |
| Maker | Nulab, Inc. was established in 2004 with headquarters in Fukuoka, Japan. | The homepage identifies Chris Birkey as PatchDesk’s maker and says he supports Windows and ChromeOS for a K–12 district and has nearly twelve years of software support experience. |
| Security | Enterprise security features include SAML single sign-on, SCIM user provisioning, audit logs, centralized user and access management, and security integrations. | PatchDesk says databases are encrypted at rest, connections use TLS/SSL, passwords are hashed with bcrypt, and row-level security isolates organizations’ data. |
| Support | The pricing page lists email support across plans, dedicated support on Premium, and an Enterprise Customer Success Manager on Enterprise. | The SLA says support requests receive an initial response within 24 hours on business days, with critical availability incidents targeted within four hours. |
Plans
Backlog
- FreeFree
- Starter$35 a month
- Standard$100 a month
- Premium$175 a month
- EnterprisePriced on request
In their own words
Backlog
Backlog combines project management, issue tracking, and team collaboration without per-user pricing. Teams can manage issues on Kanban-style boards and use subtasks, Gantt charts, burndown charts, and issue templates, with tools varying by plan. Built-in Git repositories and Subversion support provide code management. Backlog works in a browser and on Android and iOS devices, and its open API supports custom integrations. Listed integrations include Cacoo, Slack, Jenkins, Microsoft Teams, Google Drive, Dropbox, and iCal Sync. The Free plan supports 10 users and one project; it includes 100 MB of storage, Git and Subversion, and a board. Starter costs $35 a month for up to 30 users and five projects. Standard costs $100 a month, and Premium costs $175 a month. Paid plans have a 30-day trial without a credit card, but plans cannot be changed during the trial. Enterprise adds security features such as SAML single sign-on, SCIM provisioning, audit logs, and centralized access management, and can be installed on a private server. Backlog's maker is headquartered in Fukuoka, Japan, and was founded in 2004.