PBXDom
pbxdom.com
What it is
PBXDom turns call records from an existing phone system into analytics dashboards, 911 alerts, and call accounting. It is aimed at IT teams maintaining current systems, including legacy phone systems, rather than replacing a PBX. Dashboards can use more than 70 widgets and report on call volumes, missed calls, and extension activity. Call accounting estimates costs by extension and department, with reports for comparison against a carrier bill. A collector reads records over serial, IP, or file-based connections and sends them to PBXDom’s cloud. Listed phone-system brands include Cisco, Avaya, Mitel, Panasonic, 3CX, and Asterisk/FreePBX. Alerts for a 911 call can use email, SMS, automated voice, Slack, and Zapier, with channels varying by plan. Plans start at $99 a month, billed monthly, and a 14-day trial is available. Retention ranges from one year on Basic to five or more years on Enterprise. Platforms listed include Android, iOS, Linux, Windows, web, API, and self-hosted.
Spec sheet
- What it does
- PBXDom converts call records from existing PBX systems into hosted dashboards, alerts and call-accounting reports.Read 15 Oct 2026 · pbxdom.com
- Product
- PBXDom turns call records from an existing phone system into analytics dashboards, 911 alerts, and call accounting.Read 11 Oct 2026 · pbxdom.com
- Intended users
- PBXDom describes its audience as IT teams maintaining existing phone systems, including legacy systems, and says it does not replace a PBX.Read 11 Oct 2026 · pbxdom.com
- Platforms
- The collector download page specifies Windows 7 and later, and PBXDom also links to an iPhone app; its security page describes a native Linux collector for supported FreePBX systems.Read 11 Oct 2026 · pbxdom.com
- API
- A REST API at api.pbxdom.com exposes calls, reports, widgets and charts; API access is limited to Advanced and Enterprise.Read 15 Oct 2026 · pbxdom.com
- Security
- PBXDom’s security page describes a local collector forwarding PBX call records to hosted reporting, and explicitly says that page implies no certification or compliance status.Read 11 Oct 2026 · pbxdom.com
- Support
- The pricing page lists email support on Basic, Pro, and Scale, and phone support on Advanced and Enterprise.Read 11 Oct 2026 · pbxdom.com
- Headquarters
- Covina, California, United StatesRead 28 Sep 2026 · pbxdom.com
- Founded
- 2015Read 28 Sep 2026 · pbxdom.com
- 911 alerts
- Matching 911 call records can trigger email, Slack, SMS or automated voice notifications, usually within one to two minutes.Read 15 Oct 2026 · pbxdom.com
- Analytics
- Analytics includes customizable dashboards with more than 70 widgets and over 30 reports.Read 15 Oct 2026 · pbxdom.com
- App system requirement
- The iOS app requires iOS 9 or later; the Mac version requires macOS 11 or later on Apple silicon.Read 15 Oct 2026 · apps.apple.com
- Call accounting
- The call-accounting product estimates telecom costs and allocates usage by department, but is not general-ledger or invoice-payment software.Read 15 Oct 2026 · pbxdom.com
- Collection method
- A collector app can read call records over serial, IP, or file-based connections and stream them to PBXDom’s cloud.Read 11 Oct 2026 · pbxdom.com
- Collector
- A lightweight collector reads CDR or SMDR over network, serial or file connections and streams records to PBXDom cloud.Read 15 Oct 2026 · pbxdom.com
- Company history
- PBXDom says it began inside a telecom consultancy and has operated since 2015.Read 15 Oct 2026 · pbxdom.com
- Company scale claim
- The maker claims customers in more than 50 countries and over 14 billion calls processed since 2015.Read 15 Oct 2026 · pbxdom.com
- Dashboard sharing
- Dashboard sharing and department/group controls are available from the Pro plan upward.Read 15 Oct 2026 · pbxdom.com
- Data limits
- Data retention ranges from 1 year on Basic to 5+ years on Enterprise, and historical imports are available at additional cost on Pro, Advanced, and Enterprise.Read 11 Oct 2026 · pbxdom.com
- Data retention
- Retention ranges from one year on Basic to five or more years on Enterprise.Read 15 Oct 2026 · pbxdom.com
- Deployment requirements
- The collector normally runs on an always-on Windows host; supported FreePBX systems can use a native Linux collector.Read 15 Oct 2026 · pbxdom.com
- Documentation
- The Help Center contains setup guides, troubleshooting, PBX-specific collector instructions, dashboard, report, chart, alert and billing guidance.Read 15 Oct 2026 · pbxdom.com
- Exports
- Reports can be exported as CSV, Excel or PDF files.Read 15 Oct 2026 · pbxdom.com
- Limit: Apple privacy disclosure
- Apple states that PBXDom LLC has not supplied privacy-practice details for the app.Read 15 Oct 2026 · apps.apple.com
- Limit: G2 setup errors
- One G2 reviewer reports many system errors during initial setup.Read 15 Oct 2026 · g2.com
- Limit: G2 visualization
- A G2 reviewer asks for more graphical analysis options.Read 15 Oct 2026 · g2.com
- LinkedIn company facts
- LinkedIn lists PBXDom as privately held, headquartered in Walnut, California, founded in 2013, with 11–50 employees.Read 15 Oct 2026 · linkedin.com
- News: 911 guide
- PBXDom's blog lists a May 2026 article about 911 calls across campuses.Read 15 Oct 2026 · pbxdom.com
- On-premises option
- An on-premises Enterprise deployment is offered to organizations with at least 5,000 users, starting at $60,000 annually.Read 15 Oct 2026 · pbxdom.com
- Other integrations
- PBXDom lists Slack, Zapier, and API/webhooks as apps and automation options; API access is on Advanced and Enterprise plans.Read 11 Oct 2026 · pbxdom.com
- PBX integrations
- The maintained integration families are Cisco, Avaya, Mitel, Panasonic, 3CX and Asterisk/FreePBX.Read 15 Oct 2026 · pbxdom.com
- Praise: Capterra legacy PBX support
- The Capterra reviewer praises simple setup for an old Panasonic PABX, filterable dashboards and CSV, Excel and PDF export.Read 15 Oct 2026 · capterra.com
- Praise: G2 real-time monitoring
- G2 reviewers praise real-time call monitoring, analysis and detailed logs containing time, date and location.Read 15 Oct 2026 · g2.com
- Praise: G2 usability
- G2 reviewers describe installation as easy and the interface as friendly, with customizable scripts and clear status analysis.Read 15 Oct 2026 · g2.com
- Product boundary
- PBXDom describes itself as call-record reporting rather than a phone-system replacement or call-recording platform.Read 15 Oct 2026 · pbxdom.com
- Public API documentation
- The public API documentation page currently displays an API-documentation heading and an API-key field, with detailed references linked from the developer page.Read 15 Oct 2026 · doc.pbxdom.com
- Rating on Apple App Store
- 5.0 out of 5 from 1 ratingRead 15 Oct 2026 · apps.apple.com
- Rating on Capterra
- 4.0 out of 5 from 1 reviewRead 15 Oct 2026 · capterra.com
- Rating on G2
- 4.5 out of 5 from 3 reviewsRead 15 Oct 2026 · g2.com
- Rating on GetApp
- 4.0 out of 5 from 1 reviewRead 15 Oct 2026 · getapp.com
- Rating on Software Advice
- 4.0 out of 5 from 1 reviewRead 15 Oct 2026 · softwareadvice.com
- SDKs
- PBXDom supplies generated client examples for Android, C#, Go, Java, JavaScript, Objective-C, Perl, PHP, Python and Ruby, plus other Swagger-generated clients and server stubs.Read 15 Oct 2026 · pbxdom.com
- Security statement
- PBXDom explicitly says its security page does not imply any certification or compliance status.Read 15 Oct 2026 · pbxdom.com
- Webhooks
- Webhooks are offered on Advanced and Enterprise plans.Read 15 Oct 2026 · pbxdom
- Windows download
- The downloadable agent supports Windows 7 and later, installs as a Windows service and requires no dedicated server.Read 15 Oct 2026 · pbxdom.com
Plans and prices
Basic $99 a month Billed monthly 50 extensions/lines · 1 phone system · 1 year retention · 70+ widgets · 30+ reports · email support Read 15 Oct 2026 · pbxdom.com
Pro $199 a month Billed monthly 200 extensions/lines · 2 phone systems · 1.5 years retention · 911 alerts · Slack & Zapier · email support Read 15 Oct 2026 · pbxdom.com
Scale $499 a month Billed monthly 500 extensions/lines · 5 phone systems · 2 years retention · 911 alerts · Slack & Zapier · email support Read 15 Oct 2026 · pbxdom.com
Advanced $1,199 a month Billed monthly 1,000 extensions/lines · 10 phone systems · 3 years retention · API & webhooks · phone support · SMS and voice alerts Read 15 Oct 2026 · pbxdom.com
Enterprise on-premises $60,000 a year Pricing starts annually For organizations with 5,000+ users Read 15 Oct 2026 · pbxdom.com
Enterprise on-premises version $60,000 a year Pricing starting at $60,000 annually Available for organizations with 5,000+ users Read 11 Oct 2026 · pbxdom.com
Enterprise Priced on request Scoped and quoted on one call 1,000+ extensions/lines · 10+ phone systems · 5+ years retention · SAML SSO · audit logs · 99.99% SLA · dedicated success manager Read 15 Oct 2026 · pbxdom.com
Strong points and limits
Strong points
- 70+ dashboard widgets
- Call-cost reports by extension and department
- Supports several named PBX brands
- 14-day trial
Limits
- Does not replace a PBX
- Basic retains data for one year
- Historical imports cost extra on Pro, Advanced, and Enterprise
- No free plan
Who it suits
PBXDom suits IT teams that need reporting or call accounting for an existing phone system, including legacy systems. Plan choice matters for extension capacity, retention, alert channels, and support type.
Verdict
PBXDom adds analytics and accounting around call records from an existing phone system. Monthly plans begin at 99.00 USD, while the Enterprise on-premises version starts at $60,000 a year.
Where Specifiction places it
- Call Accounting#1 of 138.8
- Call Tracking Software#4 of 368.7