Mitel Workforce Management vs PBXDom
Mitel Workforce Management
mitel.comPBXDom
pbxdom.comSide by side
| Figure | Mitel Workforce Management | PBXDom |
|---|---|---|
| Price from | — | $99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 7 |
| Spec score · Call Accounting | 8.0 (#2) | 8.8 (#1) |
| Documentation | Mitel provides a document center, learning center and global technical support for its platforms and products. | The Help Center contains setup guides, troubleshooting, PBX-specific collector instructions, dashboard, report, chart, alert and billing guidance. |
| Founded | LinkedIn lists Mitel as founded in 1972. | 2015 |
| Headquarters | LinkedIn lists Mitel headquarters in Kanata, Ontario, Canada. | Covina, California, United States |
| Rating on G2 | 3.8 out of 5 from 234 reviews | 4.5 out of 5 from 3 reviews |
| What it does | Mitel Workforce Management is contact-center workforce software intended to reduce costs, improve customer insight and increase operational efficiency. | PBXDom converts call records from existing PBX systems into hosted dashboards, alerts and call-accounting reports. |
Plans
Mitel Workforce Management
- Mitel Workforce ManagementPriced on request
PBXDom
- Basic$99 a month
- Pro$199 a month
- Scale$499 a month
- Advanced$1,199 a month
- Enterprise on-premises$60,000 a year
- Enterprise on-premises version$60,000 a year
- EnterprisePriced on request
In their own words
Mitel Workforce Management
Mitel Workforce Management has no write-up on Specifiction yet; its figures are above.
PBXDom
PBXDom turns call records from an existing phone system into analytics dashboards, 911 alerts, and call accounting. It is aimed at IT teams maintaining current systems, including legacy phone systems, rather than replacing a PBX. Dashboards can use more than 70 widgets and report on call volumes, missed calls, and extension activity. Call accounting estimates costs by extension and department, with reports for comparison against a carrier bill. A collector reads records over serial, IP, or file-based connections and sends them to PBXDom’s cloud. Listed phone-system brands include Cisco, Avaya, Mitel, Panasonic, 3CX, and Asterisk/FreePBX. Alerts for a 911 call can use email, SMS, automated voice, Slack, and Zapier, with channels varying by plan. Plans start at $99 a month, billed monthly, and a 14-day trial is available. Retention ranges from one year on Basic to five or more years on Enterprise. Platforms listed include Android, iOS, Linux, Windows, web, API, and self-hosted.