Pindrop Passport

Spec sheet

Purpose

Pindrop Passport is a real-time multifactor authentication framework that continuously analyzes call audio to reduce friction for legitimate callers and flag risky interactions.Read 9 Oct 2026 · pindrop.com

Support

Pindrop publishes support program terms covering Passport service-level availability commitments for APIs, call capture, and UI in production environments.Read 9 Oct 2026 · pindrop.com

Headquarters

Atlanta, Georgia, United StatesRead 28 Sep 2026 · pindrop.com

Founded

2011Read 28 Sep 2026 · pindrop.com

Maker

Pindrop says it was founded in 2011 by Dr. Vijay Balasubramaniyan, with co-founders Dr. Paul Judge and Dr. Mustaque Ahamad.Read 9 Oct 2026 · pindrop.com

Authentication workflow

Passport can authenticate trusted callers in the IVR before they reach an agent and strengthen authentication before sensitive actions such as money movement, password resets, and profile changes.Read 9 Oct 2026 · pindrop.com

Cloud deployment

Pindrop says Passport operates entirely in the cloud and is proven in production environments for Amazon Connect.Read 9 Oct 2026 · pindrop.com

Deepfake detection

Passport’s product page says it can catch potential deepfakes using Pindrop Pulse liveness detection technology.Read 9 Oct 2026 · pindrop.com

Enrollment security

It flags high-risk enrollment calls using carrier data, calling patterns, account history, and the Pindrop Intelligence Network.Read 9 Oct 2026 · pindrop.com

Fraud intelligence

The Pindrop Intelligence Network is described as a shared record of known fraudsters built from analysis of over 8 billion enterprise calls.Read 9 Oct 2026 · pindrop.com

Integration

Pindrop says Passport integrates with Genesys Cloud CX and is available as a premium app in Genesys AppFoundry.Read 9 Oct 2026 · pindrop.com

Intended customers

Pindrop describes Passport for contact centers and cites financial services, healthcare, and energy as industries where it is used.Read 9 Oct 2026 · pindrop.com

Passive authentication

Passport can authenticate callers during normal conversations without requiring PINs or static phrases, and enrollment is not required for it to provide value.Read 9 Oct 2026 · pindrop.com

Security and compliance

Pindrop’s Trust Center lists ISO/IEC 27001:2022, SOC 2 Type 2, PCI DSS v4.0.0, and HIPAA among its compliance areas.Read 9 Oct 2026 · trust.pindrop.com

Signals

It layers voice analysis, Phoneprinting, Toneprinting, metadata, behavior analysis, and risk analysis to authenticate callers continuously.Read 9 Oct 2026 · pindrop.com

Plans and prices

Every Pindrop Passport plan and price →

Where Specifiction places it

• AI Voice Biometrics Software#19 of 226.9
• Biometric Authentication Software#42 of 456.9