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roommaster

roommaster.com

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Spec score 8.6 #1 of 14 in Hotel Revenue Management System

What it is

roommaster is a hotel management platform for reservations, front desk operations, billing, housekeeping, payments, distribution, and guest engagement. Its property management system organizes reservations and workflows for independent hotels, hotel groups, B&Bs, resorts, and parks. Revenue tools include a commission-free booking engine, a channel manager, and pricing tools that respond to demand and market conditions. Guests can use the Hotel Guest App for mobile check-in, digital room keys, requests, and access to services during a stay. roommaster Concierge can answer calls, handle bookings and questions, and transfer complex situations to hotel staff. The marketplace advertises 100+ integrations, with examples including Booking.com, Expedia, Airbnb, Sage, and ampliphi. The cloud platform is described as accessible from anywhere and carries a 99.95% uptime guarantee. Maintenance management is supported; lease management is not. The product is available on Android, iOS, and web. Pricing is paid and available by request, with quotes scaled to property size and operational needs. Quotes include implementation, training, data migration, and ongoing support. roommaster says it was created in 1994 and is based in Clearwater, Florida.

Spec sheet

What it does
roommaster is an all-in-one hospitality platform combining property management, direct booking, channel distribution, payments and guest engagement for hotels, groups, B&Bs, resorts and parks.Read 14 Oct 2026 · roommaster.com
Product
roommaster is a unified hotel management platform for reservations, front desk, billing, housekeeping, bookings, distribution, payments, and guest engagement.Read 12 Oct 2026 · roommaster.com
Free plan
NoRead 21 Sep 2026 · roommaster.com
API
roommaster says its open API architecture supports custom integrations with existing hotel technology.Read 14 Oct 2026 · roommaster.com
Integrations
The integration marketplace lists systems including Booking.com, Airbnb, Expedia, Agoda, QuickBooks, Sage, SiteMinder, ASSA ABLOY, Dormakaba, POS products and payment services.Read 14 Oct 2026 · roommaster.com
Security
roommaster states that payment processing is PCI compliant and that it performs security measures intended to reduce abuse, loss, hacking and unauthorized disclosure.Read 14 Oct 2026 · roommaster.com
Support
SoftwareSuggest lists phone, email, live support and training as available support channels.Read 14 Oct 2026 · softwaresuggest.com
Headquarters
The site lists a Clearwater, Florida address and additional addresses in Canada, Australia, and the UK.Read 12 Oct 2026 · roommaster.com
Founded
roommaster's predecessor InnQuest Software says it was founded in 1994 by hotel managers and technology professionals.Read 14 Oct 2026 · roommaster.com
AI concierge
The AI concierge answers guest questions and booking inquiries continuously across web chat, WhatsApp and email, with multilingual support.Read 14 Oct 2026 · roommaster.com
Booking engine
Its booking engine accepts commission-free direct reservations through a property's website and social-media channels.Read 14 Oct 2026 · g2.com
Channel manager
The channel manager synchronizes availability and rates with hundreds of online travel agencies and other distribution systems.Read 14 Oct 2026 · roommaster.com
Cloud availability
The site says the cloud platform is accessible from anywhere and guarantees 99.95% uptime.Read 12 Oct 2026 · roommaster.com
Company history
The company says roommaster was created in 1994, with its first installation in 1995.Read 12 Oct 2026 · roommaster.com
Company legal entity
The master agreement identifies Aspire USA LLC, doing business as InnQuest Software, with Valsoft Corporation Inc. as parent.Read 14 Oct 2026 · roommaster.com
Customer reach
The company says its platform serves thousands of properties in more than 100 countries.Read 14 Oct 2026 · roommaster.com
Data hosting
The privacy policy says collected information is stored on servers in the United States and that those servers comply with the EU-US Privacy Shield framework.Read 14 Oct 2026 · roommaster.com
Deployment model
The master agreement describes both hosted SaaS services and premise services, with hosted customers receiving generally available updates during their term.Read 14 Oct 2026 · roommaster.com
Developer documentation
The Zendesk help center exposes an API printing article, 96 setup articles, troubleshooting guidance and 39 SQL-related articles covering tables, views and report writing.Read 14 Oct 2026 · roommaster.zendesk.com
Guest app
The guest app supports digital check-in, keyless-entry integrations, service requests and guest messaging.Read 14 Oct 2026 · roommaster.com
Headquarters and size
LinkedIn lists Clearwater, Florida as headquarters and a company size of 51–200 employees.Read 14 Oct 2026 · linkedin.com
Hostel support
Hostel workflows include dorm inventory, bed-level assignments, per-bed nightly pricing and direct website bookings.Read 14 Oct 2026 · roommaster.com
Implementation
The pricing page says quotes include implementation, training, data migration, and ongoing support.Read 12 Oct 2026 · roommaster.com
Lease management
NoRead 21 Sep 2026 · roommaster.com
Licence
The agreement grants customers limited rights to use the software and database; it does not grant ownership of the database source or structures.Read 14 Oct 2026 · roommaster.com
Limit: add-on cost
A Capterra reviewer complains that add-ons are expensive and that some useful calendar functionality costs extra.Read 14 Oct 2026 · capterra.com
Limit: functionality
A Capterra reviewer says functionality is limited for some needs, including inability to customize an invoice header.Read 14 Oct 2026 · capterra.com
Limit: interface
G2 reviewers describe the interface as sometimes cluttered or in need of a more modern visual refresh.Read 14 Oct 2026 · g2.com
Limit: learning curve
Several G2 reviewers say initial setup or learning advanced features takes time for new staff.Read 14 Oct 2026 · g2.com
Limit: release glitches
Capterra's product page notes that monthly updates can sometimes introduce small bugs or glitches affecting day-to-day use.Read 14 Oct 2026 · capterra.com
Limit: reporting access
One G2 reviewer reports that electronic-processing reports cannot be generated for dates more than a week old and that the help area is hard to navigate.Read 14 Oct 2026 · g2.com
Maintenance management
YesRead 21 Sep 2026 · roommaster.com
On-premise status
A reseller notice says the Windows on-premise edition was deprecated as the vendor shifted customers toward cloud and web-native products.Read 14 Oct 2026 · myemail.constantcontact.com
Ownership news
roommaster says the former innQuest business became the first company acquired by Valsoft Corporation in 2016.Read 14 Oct 2026 · roommaster.com
PMS operations
The PMS centralizes reservations, front-desk work, housekeeping, accounting, room assignments, check-ins, billing and reporting.Read 14 Oct 2026 · g2.com
Praise: ease of use
G2 reviewers repeatedly describe reservations, check-in and daily hotel workflows as easy to use after onboarding.Read 14 Oct 2026 · g2.com
Praise: support
G2 and Capterra reviewers frequently praise responsive, knowledgeable customer support.Read 14 Oct 2026 · g2.com
Praise: unified operations
Reviewers value having bookings, housekeeping, billing, reporting and distribution connected in one system.Read 14 Oct 2026 · g2.com
Property types
The platform serves independent hotels, hotel groups, B&Bs, resorts, and parks.Read 12 Oct 2026 · roommaster.com
Rating on Capterra
4.3 out of 5 from 130 reviewsRead 14 Oct 2026 · capterra.com
Rating on G2
4.8 out of 5 from 14 reviewsRead 14 Oct 2026 · g2.com
Rating on TrustRadius
9 out of 10 from 2 reviewsRead 14 Oct 2026 · trustradius.com
Revenue management
The revenue module uses AI-driven pricing recommendations based on demand and competitor information.Read 14 Oct 2026 · roommaster.com
Revenue tools
The platform includes a commission-free booking engine, channel manager, and revenue management tools that adjust pricing based on demand and market conditions.Read 12 Oct 2026 · roommaster.com

Plans and prices

Starter Package $150 a month per month roommaster PMS · credit-card processing · 125+ reports · custom advanced reporting · daily flash reporting · accounting exports Read 14 Oct 2026 · capterra.com
Basic $195 a month per month for 1–39 rooms · roomMaster PMS · credit-card processing · 125+ reports · custom advanced reporting · daily flash reporting · accounting exports Read 14 Oct 2026 · softwaresuggest.com
Custom quote Priced on request Pricing scales with property size and operational needs; personalized quote Read 12 Oct 2026 · roommaster.com

Every roommaster plan and price →

Strong points and limits

Strong points

  • Supports Android, iOS, and web.
  • Includes a commission-free booking engine.
  • Guest app supports mobile check-in and digital keys.
  • Maintenance management is supported.
  • Quotes include implementation and training.

Limits

  • No free plan is listed.
  • Pricing is available only by request.
  • Lease management is not supported.

Who it suits

It suits independent hotels, hotel groups, B&Bs, resorts, and parks seeking tools for reservations, daily operations, and guest services. Buyers should expect to request a quote rather than choose a listed price.

roommaster in depth

Read the full write-up

Overview

roommaster is a hotel operations platform spanning reservations, front-desk work, revenue tools, and guest services. It suits independent hotels and other hospitality properties that want these functions connected; operators who need lease management or a straightforward published price should consider other options.

The company says it created roommaster in 1994 and made its first installation in 1995. Its cloud platform is designed for access from anywhere and carries a stated 99.95% uptime guarantee.

Key features

Hotel operations and revenue

The PMS brings reservations, front-desk workflows, billing, housekeeping, bookings, distribution, payments, and guest engagement together. That breadth can simplify the systems a property team must coordinate, while maintenance management covers another day-to-day operational need. Lease management is not included, which rules it out for businesses that need to manage leases as part of the same platform.

A commission-free booking engine, channel manager, and revenue-management tools combine direct bookings with distribution and rate adjustments based on demand and market conditions. This is a useful mix for properties that want operational and revenue tools in one platform, rather than a standalone channel manager. The marketplace advertises more than 100 integrations, with examples including Booking.com, Expedia, Airbnb, Sage, and ampliphi.

Guest services and support

The Hotel Guest App supports mobile check-in, digital room keys, guest requests, and access to services during a stay. roommaster Concierge answers guest calls, handles bookings and questions, and can pass complex situations to hotel staff. Its product page states SOC 2 Type 1 and GDPR compliance for Concierge; those statements apply to that product.

Support is available around the clock by phone, email, chat, and knowledge base. The support page says general questions typically receive a response within two hours during business hours. That gives operators several ways to seek help, though the stated response window is qualified by business hours.

Pricing

roommaster is paid, with custom pricing based on property size and operational needs. There is no free plan, and the custom quote has no published price, so buyers must request a tailored offer before comparing costs. Quotes include implementation, training, data migration, and ongoing support, which makes the proposal broader than a software fee alone.

This model is suited to properties whose requirements merit a tailored quote and deployment support. It is less convenient for buyers who need to assess a fixed monthly cost or start on a free tier. No published seat or usage limits are available to weigh against the quoted price.

Platforms

roommaster runs on web, Android, and iOS. The cloud platform is described as accessible from anywhere, with a stated 99.95% uptime guarantee.

Who it's for

The platform serves independent hotels, hotel groups, B&Bs, resorts, and parks. It is strongest for operators seeking reservations, property workflows, distribution, revenue tools, and guest-facing services in a unified hotel system. It is a poor fit for organizations that require lease management or need pricing they can evaluate without requesting a quote.

Pros and cons

Broad hotel operations: Reservations, front desk, billing, housekeeping, payments, and maintenance management are covered in one platform.

Connected revenue capabilities: A commission-free booking engine, channel manager, and demand-responsive pricing support direct bookings and distribution.

Guest-facing options: The app supports mobile check-in and digital keys, while Concierge can handle calls and routine questions before escalating complex cases.

Quote-based cost: Pricing scales to property needs and includes implementation and migration, but there is no free plan or published starting price.

No lease management: Teams that need lease administration will need another product or workflow.

Alternatives

For a narrower channel-management shortlist, compare hotel channel management software; for a direct-booking website focus, see hotel website builders. The broader property management software category may suit buyers comparing beyond hotel-specific systems.

Choose Octorate if a free trial matters; it is paid and offers Pro with Channel Manager, Booking Engine, PMS Cloud, Web Concierge AI, Metasearch, and 7/7 support at a price on request. Beds24 is worth comparing if a defined low-cost starting point matters: its listed hostel plan is €15.90 a month for one dorm and one bed, billed monthly with no minimum term, and it offers a free trial.

Vertical Booking is another paid alternative for buyers comparing hotel booking software. Consider Cloudbeds Channel Manager if channel distribution is the priority: its Flex plan pairs PMS, payments, and marketplace with a separate channel-manager partner, while One includes a channel manager. Oracle Payments Cloud Service is a paid web option focused on fixed-rate payment processing. RateTiger Channel Manager is another paid web channel-manager alternative. AxisRooms Channel Manager may suit buyers choosing between a basic plan with five OTA channels and limited users, and a Pro plan with unlimited OTAs and users plus a PMS interface.

Verdict

roommaster is a strong candidate for hotels, B&Bs, resorts, and parks that want operations, distribution, revenue management, and guest services under one roof. Choose it for that hotel-specific breadth and included implementation support; look elsewhere if you need lease management or a transparent entry price before speaking with sales.

Verdict

roommaster combines hotel operations, revenue tools, and guest-facing features in one platform. Its quote-based pricing and lack of lease management are important considerations.

Where Specifiction places it

Alternatives to roommasterAll alternatives →