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Ruijie Cloud

ruijie.com

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Spec score 8.3 #4 of 27 in Wireless Network Management Software

What it is

Ruijie Cloud is a cloud service for managing network devices, monitoring networks, configuring equipment remotely, and handling authentication and marketing. Ruijie identifies chain stores, small and medium enterprises, headquarters with branches, operator networks, and other lightweight scenarios as intended settings. Wireless controls include automatic channel and power adjustment, radio-frequency management, and Layer 2 and Layer 3 roaming. Project lifecycle tools include AI Heatmap, SON 2.0, E-WorkFlow, AI Optimization, and AI Diagnostics. Administrators can view real-time topology and device statistics, receive alarm notifications, share projects for remote support, and optimize Wi-Fi. Other controls include remote reboot, parental control, password changes, AP Mesh, AI roaming, load balancing, captive portals, app and flow control, spectrum scans, and PoE on/off. AI Heatmap is available in Ruijie Cloud and the Ruijie Reyee App; SON 2.0 setup is managed in the app. The service supports zero-touch provisioning and guest access. Basic features are free for supported Ruijie cloud-managed networking devices. The page says advanced features may become chargeable but does not give prices or plan details.

Spec sheet

What it does
Ruijie Cloud is a cloud service for managing, monitoring, configuring and remotely controlling Ruijie network devices and networks.Read 15 Oct 2026 · ruijie.com
Purpose
Ruijie Cloud is a cloud-based service for managing and controlling network devices, monitoring networks, configuring or remotely controlling devices, and managing authentication and marketing.Read 4 Oct 2026 · ruijie.com
Integrations
The maker describes RG-MTFi router integration with Ruijie MACC for centralized configuration and status management, and Google Maps display of real-time or historical vehicle locations.Read 4 Oct 2026 · ruijie.com
Support
Ruijie's support center lists a case portal, live chat with a TAC engineer, hotline, RMA, and documentation and downloads.Read 4 Oct 2026 · ruijie.com
Headquarters
Ruijie's contact page lists Ruijie Networks Co., Ltd. at Building 19, Juyuanzhou Industrial Park, No. 618 Jinshan Road, Cangshan District, Fuzhou, Fujian, China.Read 4 Oct 2026 · ruijie.com
Founded
Ruijie's About page states it was established in 2000.Read 4 Oct 2026 · ruijie.com
Company
Ruijie Networks describes itself as a provider of network infrastructure and solutions for data centers, campuses, and enterprises worldwide.Read 4 Oct 2026 · ruijie.com
AI project tools
The project lifecycle features listed include AI Heatmap, SON 2.0, E-WorkFlow, AI Optimization, and AI Diagnostics.Read 4 Oct 2026 · reyee.ruijie.com
Alarm notifications
Alarm notifications are provided to help identify network failures quickly.Read 15 Oct 2026 · ruijie.com
API access
Ruijie says API access requires an application by email, device serial numbers and customer details; SME devices may receive direct access while SMB requests go to R&D.Read 15 Oct 2026 · community.ruijie.com
API limitation
A user with API access reported permission errors for client-history endpoints, showing that access can vary by endpoint or account.Read 15 Oct 2026 · community.ruijie.com
Authentication
The platform supports authentication management, including Facebook social authentication through a captive portal.Read 15 Oct 2026 · ruijie.com
Auto provisioning
For retail deployments, plug-and-play access points can be provisioned automatically without manual intervention.Read 15 Oct 2026 · ruijie.com
Automatic wireless control
Wireless functions include automatic channel and power adjustment plus radio-frequency optimization.Read 15 Oct 2026 · ruijie.com
Centralized management
It centrally manages access points and other devices distributed across cities and store locations.Read 15 Oct 2026 · ruijie.com
Company founding
LinkedIn states that Ruijie Networks was founded in 2003.Read 15 Oct 2026 · linkedin.com
Company global reach
LinkedIn says the company operates in more than 100 countries and has eight research and development centers.Read 15 Oct 2026 · linkedin.com
Company headquarters and size
LinkedIn lists Beijing, China as headquarters and a company size of 5,001–10,000 employees.Read 15 Oct 2026 · linkedin.com
Company legal name
Crunchbase lists the legal name as Ruijie Networks Co., Ltd. and the stock symbol as SZSE:301165.Read 15 Oct 2026 · crunchbase.com
Company product scope
Crunchbase says Ruijie develops eight product lines including switches, routers, wireless, cloud, security, gateways, IT management and authentication/accounting.Read 15 Oct 2026 · crunchbase.com
Documentation
The help center lists quick-start guides, network planning, optimization, monitoring, security, authentication, device configuration, SD-WAN and API documentation.Read 15 Oct 2026 · cloud.ruijie.com
GPS integration
The RG-MTFi and MACC integration can display vehicle locations on Google Maps in real time or historically.Read 15 Oct 2026 · ruijie.com
Limit: Apple App Store
Apple reviewers reported that the app could not switch to Chinese and that one iPad user could not use it.Read 15 Oct 2026 · apps.apple.com
Limit: connectivity dependency
An independent Ruijie reseller guide says devices can appear offline when VLANs, DHCP, firewall rules, authentication systems or Internet access prevent cloud packets from reaching Ruijie Cloud.Read 15 Oct 2026 · sysnetcenter.com
Limit: Google Play complaint
A Google Play reviewer reported that voucher codes could not be entered or authenticated correctly and raised concerns about possible VPN bypass or unauthorized use.Read 15 Oct 2026 · play.google.com
Limit: portal outage report
A Ruijie Community thread documents blank-page and login failures in the cloud portal across multiple devices and browsers before the issue was later resolved.Read 15 Oct 2026 · community.ruijie.com
Limit: Trustpilot support complaints
Both Trustpilot reviews gave one star and complained about unavailable telephone support and ineffective live-chat escalation.Read 15 Oct 2026 · trustpilot.com
Marketing integration
Ruijie describes Bluetooth iBeacon access points working with third-party apps such as WeChat Shake for interactive advertising.Read 15 Oct 2026 · ruijie.com
Media caching
RG-MTFi routers can cache centrally supplied videos, music and applications locally to reduce cellular data use and disruption during outages.Read 15 Oct 2026 · ruijie.com
Mobile app
Ruijie says AI Heatmap is available on both Ruijie Cloud and the Ruijie Reyee App, and SON 2.0 setup is managed on the app.Read 4 Oct 2026 · reyee.ruijie.com
Notable milestone
Ruijie’s milestone page says more than 1.23 million users previewed Ruijie Cloud features in 2025 without hardware cost.Read 15 Oct 2026 · reyee.ruijie.com
Other tools
Listed tools include remote reboot, parental control, Wi-Fi password change, AP Mesh, AI roaming, load balancing, captive portal, app and flow control, spectrum scan, and PoE on/off.Read 4 Oct 2026 · reyee.ruijie.com
Praise: Apple App Store
An Apple reviewer praised the price, feature breadth, topology view and ability to print network reports.Read 15 Oct 2026 · apps.apple.com
Praise: Google Play users
Google Play reviewers describe QR-code deployment, network monitoring and 24/7 technical support positively.Read 15 Oct 2026 · play.google.com
Praise: Trustburn reviewers
Trustburn reviewers repeatedly praise Ruijie equipment reliability, performance and helpful customer support.Read 15 Oct 2026 · trustburn.com
Project sharing
Project sharing lets users request remote technical help without visiting the site.Read 15 Oct 2026 · ruijie.com
Rating on Apple App Store
4.8 out of 5 from 462 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Gartner Peer Insights
4.8 out of 5 from 63 reviews for Ruijie Networks across its listed marketsRead 15 Oct 2026 · gartner.com
Rating on Google Play
4.7 out of 5 from 13K reviewsRead 15 Oct 2026 · play.google.com
Rating on Trustpilot
2.9 out of 5 from 2 reviews for ruijienetworks.comRead 15 Oct 2026 · trustpilot.com
Remote maintenance
The page lists real-time topology and device statistics, alarm notifications, project sharing for remote technical support, and Wi-Fi optimization.Read 4 Oct 2026 · ruijie.com
Remote monitoring
The service provides network-status and device-statistics monitoring through a real topology view.Read 15 Oct 2026 · ruijie.com
Roaming
The platform supports Layer 2 and Layer 3 wireless roaming.Read 15 Oct 2026 · ruijie.com
Security and reliability
Ruijie describes the service as free, safe, and reliable, and the product page advertises 99.99% SLA uptime and uninterrupted 24/7 service.Read 4 Oct 2026 · ruijie.com
Security statement
The official product page describes Ruijie Cloud as providing free, safe and reliable services.Read 15 Oct 2026 · ruijie.com
Support resources
Ruijie links the product to documentation downloads, a support center, RITA real-time support, case handling, community support and training.Read 15 Oct 2026 · ruijie.com
Supported hardware
The maker says basic features are free for supported Ruijie cloud-managed networking devices and reserves the right to change service scope or charge for advanced features.Read 4 Oct 2026 · ruijie.com
Target users
The product is positioned for chain stores, small and medium businesses, headquarters-and-branch organizations, operators and other lightweight deployments.Read 15 Oct 2026 · ruijie.com
Transportation support
RG-MTFi mobile LTE routers can provide centrally managed 4G backhaul, Wi-Fi service, configuration and real-time status.Read 15 Oct 2026 · ruijie.com
Wi-Fi optimization
The product includes Wi-Fi optimization tools intended to improve wireless networks remotely.Read 15 Oct 2026 · ruijie.com
Wireless management
The platform supports automatic channel and power adjustment, radio-frequency management, and Layer 2 and Layer 3 roaming.Read 4 Oct 2026 · ruijie.com

Plans and prices

Ruijie Cloud basic features Free Free lifetime service for basic features · supported Ruijie cloud-managed networking devices Read 4 Oct 2026 · ruijie.com
Ruijie Cloud basic service Free Free lifetime service; advanced features may be charged in future Basic features · Supported cloud-managed Ruijie devices Read 15 Oct 2026 · ruijie.com
Advanced features Priced on request The page says advanced features may be chargeable in the future; it gives no price or plan details Read 4 Oct 2026 · ruijie.com

Every Ruijie Cloud plan and price →

Strong points and limits

Strong points

  • Basic features are free for supported Ruijie devices.
  • Provides remote topology and device statistics.
  • Includes wireless channel and power adjustments.
  • Supports zero-touch provisioning and guest access.
  • Lists mobile app access for AI Heatmap.

Limits

  • Free basic features apply to supported Ruijie cloud-managed devices.
  • Advanced features may be chargeable, with no price listed.
  • The service is cloud-based.

Who it suits

Ruijie Cloud suits organizations such as chain stores, branch-based businesses, SMEs, and operator networks seeking remote network management and wireless controls.

Verdict

Ruijie Cloud covers remote device administration, wireless management, and project support, with basic features free for supported hardware. Confirm device eligibility and any charges for advanced features before relying on them.

Where Specifiction places it

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