Salesforce Commerce Cloud

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Spec score 8.5 #55 of 280 in Ecommerce platforms

Spec sheet

What it does: Commerce Cloud is Salesforce’s cloud suite for B2C, B2B, order management, payments and point of sale.Read 15 Oct 2026 · salesforce.com
Free plan: NoRead 20 Sep 2026 · salesforce.com
Compliance: Salesforce states that B2C Commerce is covered by Data Privacy Framework certifications, EU and UK processor binding rules, SOC audits and French HDS certification.Read 15 Oct 2026 · salesforce.com
Headquarters: San Francisco, California, United StatesRead 28 Sep 2026 · salesforce.com
Founded: 1999Read 28 Sep 2026 · salesforce.com
Abandoned cart recovery: YesRead 20 Sep 2026 · salesforce.com
AI product descriptions: AI can generate SEO-oriented product descriptions, translations and localized wording.Read 15 Oct 2026 · salesforce.com
AI recommendations: Built-in AI recommends products using purchase history, browsing behavior and popular items.Read 15 Oct 2026 · salesforce.com
App marketplace: YesRead 20 Sep 2026 · salesforce.com
B2C and B2B: B2C Commerce targets consumer storefronts, while B2B Commerce supports contract pricing, approval workflows and complex business orders.Read 15 Oct 2026 · salesforce.com
Commerce Apps: Commerce Apps combine APIs, backend code and UI components for native, partner and custom integrations.Read 15 Oct 2026 · help.salesforce.com
Company founded: Salesforce was founded in 1999.Read 15 Oct 2026 · gartner.com
Company headquarters: Salesforce is headquartered in San Francisco, California.Read 15 Oct 2026 · linkedin.com
Company legal name: Crunchbase lists the legal name as Salesforce, Inc.Read 15 Oct 2026 · crunchbase.com
Company size: LinkedIn lists Salesforce as a public company with more than 10,001 employees.Read 15 Oct 2026 · linkedin.com
Developer requirements: PWA Kit supports Node 18, 20, 22 or 24 and npm 9 or later.Read 15 Oct 2026 · github.com
Digital products: YesRead 20 Sep 2026 · salesforce.com
Documentation depth: Salesforce provides Help, Developer documentation, API references, Trailhead and release notes covering B2C, B2B, inventory, orders, payments and POS.Read 15 Oct 2026 · help.salesforce.com
Generative Page Designer: Generative Page Designer lets merchandisers create and customize pages without developer involvement.Read 15 Oct 2026 · salesforce.com
Headless storefront: PWA Kit is a React-based headless storefront framework using Salesforce Commerce APIs.Read 15 Oct 2026 · github.com
Hosting model: hostedRead 20 Sep 2026 · salesforce.com
Integration examples: The Salesforce marketplace lists integrations such as PayPal, Stripe, Adyen, Avalara, Coveo, Yotpo and NewStore.Read 15 Oct 2026 · appexchange.salesforce.com
Inventory locations: 50Read 20 Sep 2026 · salesforce.com
Licence: The hosted Commerce Cloud product is proprietary; the PWA Kit frontend is separately released under BSD 3-Clause.Read 15 Oct 2026 · github.com
Limit: G2 complexity and cost: G2 reviewers repeatedly report difficult setup, need for specialized skills and high costs, especially for smaller teams.Read 15 Oct 2026 · g2.com
Limit: Gartner cost and setup: Gartner reviewers cite high cost, setup effort and dependence on integration agencies for customization.Read 15 Oct 2026 · gartner.com
Limit: mobile app complaints: Google Play reviewers report login/passkey failures and accounts failing to load.Read 15 Oct 2026 · play.google.com
Limit: TrustRadius dated UX: TrustRadius reviewers describe the interface as dated and cite complex automation and manual processes.Read 15 Oct 2026 · trustradius.com
Notable release: PWA Kit 3.20.0, released August 12, 2026, added Trusted Agent login fixes and Shopper Agent widget enhancements.Read 15 Oct 2026 · github.com
Omnichannel inventory: Omnichannel Inventory provides location-level real-time availability across fulfillment channels.Read 15 Oct 2026 · help.salesforce.com
Order management: Order Management covers inventory, fulfillment routing, shipping, order support, tracking and returns.Read 15 Oct 2026 · salesforce.com
Payments: Salesforce Payments integrates payment solutions and is positioned for global commerce security.Read 15 Oct 2026 · help.salesforce.com
Praise: G2 ecosystem: G2 reviewers repeatedly praise Salesforce ecosystem integration, personalization, scalability and inventory management.Read 15 Oct 2026 · g2.com
Praise: TrustRadius flexibility: TrustRadius reviewers praise customer-data organization, catalog and page design, flexibility, integrations and revenue impact.Read 15 Oct 2026 · trustradius.com
Rating on G2: 4.3 out of 5 from 704 reviews.Read 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights: 4.4 out of 5 from 122 ratings.Read 15 Oct 2026 · gartner.com
Rating on GetApp: 4.5 out of 5 from 101 reviews.Read 15 Oct 2026 · getapp.com
Rating on Google Play: 3.5 out of 5 from 58.1K reviews for the Salesforce mobile app used across Salesforce clouds.Read 15 Oct 2026 · play.google.com
Rating on TrustRadius: 7 out of 10 from 56 reviews.Read 15 Oct 2026 · trustradius.com
Resilience: Customer data is replicated daily and Salesforce describes redundant architecture and annually tested disaster recovery.Read 15 Oct 2026 · salesforce.com
Sales channels: omnichannelRead 20 Sep 2026 · salesforce.com
SCAPI: The B2C Commerce API is a REST API for storefronts, merchant tools and integrations and has no extra charge for B2C customers.Read 15 Oct 2026 · developer.salesforce.com
SDKs and CLI: Salesforce publishes open repositories for Commerce API SDK, PWA Kit and the SFCC-CI command-line tool.Read 15 Oct 2026 · developer.salesforce.com
Security controls: B2C Commerce supports authentication, authorization, DoS protection, API rate limiting and eCDN controls.Read 15 Oct 2026 · developer.salesforce.com
Self-hosting: B2C Commerce runs on Salesforce realms and deployment uses Salesforce Managed Runtime, so the core service is not self-hosted.Read 15 Oct 2026 · help.salesforce.com
Shopping assistant: An AI shopping assistant helps shoppers discover products and complete purchases conversationally.Read 15 Oct 2026 · salesforce.com

Plans and prices

Commerce Cloud B2B Growth Edition Price not published 6 B2B Storefronts Read 20 Sep 2026 · salesforce.com

Commerce Cloud B2B Growth Edition Priced on request 6 B2B Storefronts Read 20 Sep 2026 · salesforce.com

B2C Commerce — Growth Priced on request 5 sites · 10 price books · 1.2 million on-demand sandbox credits Read 15 Oct 2026 · salesforce.com

B2C Commerce — Plus Priced on request 100 sites · 3,500 price books · 2 million on-demand sandbox credits Read 15 Oct 2026 · salesforce.com

Commerce Cloud B2C Premium Price not published annually 100 sites · 3,500 price books · full order management · 500K Data Cloud credits · CRM Analytics for 7 users Read 15 Oct 2026 · salesforce.com

Premier Success Plan Price not published 30% of net license fees Expert guidance · health checks · 24/7 support for business-stopping issues Read 15 Oct 2026 · salesforce.com

Every Salesforce Commerce Cloud plan and price →