Veeqo From $19/mo · Free plan 9.3 Visit Salesforce Order Management
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What it is
Salesforce Order Management manages orders through fulfillment and post-purchase service across B2B Commerce, B2C Commerce, and other channels. Its tools cover order visibility, routing, inventory, delivery estimates, fulfillment workflows, and returns. Agentic Order Routing can help resolve fulfillment exceptions and select fulfillment paths; Agentic Order Support provides self-service for order status, cancellations, and returns. Service agents can view order history, customer records, payment terms, and service tools together, and can complete customer transactions from the service console. Distributed Order Management provides drag-and-drop workflows, including starts from prebuilt supply chain workflows. Delivery estimates can use inventory, sourcing locations, and carrier transit times, and appear on product pages and checkout. Inventory availability can also appear on product detail pages and channels such as web-based chat. Salesforce lists prebuilt Commerce Cloud integration, Service Cloud integration, and B2C and B2B Commerce preintegration. It is a paid product with pricing on request and no free plan.
Spec sheet
- What it does
- Salesforce Order Management centralizes order capture, fulfillment, shipping, payments, invoicing, servicing, cancellations, returns, exchanges, refunds, and reshipments.Read 15 Oct 2026 · help.salesforce.com
- Purpose
- Salesforce describes Order Management as software to manage, fulfill, and service orders across the post-purchase experience.Read 12 Oct 2026 · salesforce.com
- Free plan
- NoRead 23 Sep 2026 · salesforce.com
- Integrations
- Salesforce lists native Service Cloud integration, B2C and B2B Commerce preintegration, payment and tax gateways, shipping aggregators, AppExchange apps, and MuleSoft or partner integrations.Read 15 Oct 2026 · salesforce.com
- Support
- The Standard Success Plan is included in all licenses and provides access to knowledge articles, documentation, Trailhead, and the Trailblazer Community.Read 12 Oct 2026 · salesforce.com
- Maker
- Salesforce’s company history says it incorporated in San Francisco in 1999.Read 12 Oct 2026 · salesforce.com
- Access requirements
- Users need appropriate Salesforce profiles plus the Order Management feature permission-set license and access to the Order Management console app.Read 15 Oct 2026 · help.salesforce.com
- Agent sales
- Service agents can view the product catalog and complete transactions for customers from the service console.Read 12 Oct 2026 · salesforce.com
- Agentic order routing
- The product uses agentic skills to resolve fulfillment exceptions and optimize fulfillment paths against delivery promises.Read 15 Oct 2026 · salesforce.com
- Agentic order support
- Agentforce Order Support can provide self-service order status, cancellations, and returns across channels.Read 15 Oct 2026 · salesforce.com
- Automation rules
- YesRead 23 Sep 2026 · salesforce.com
- Centralized order data
- Service agents can see order history, customer records, payment terms, and service tools in one view.Read 15 Oct 2026 · salesforce.com
- Company founded
- Crunchbase lists Salesforce's founding date as March 8, 1999.Read 15 Oct 2026 · crunchbase.com
- Company headquarters
- LinkedIn lists Salesforce headquarters at San Francisco, California.Read 15 Oct 2026 · linkedin.com
- Company legal name
- Crunchbase identifies the legal name as Salesforce, Inc.Read 15 Oct 2026 · crunchbase.com
- Company size
- LinkedIn lists Salesforce as having 10,001 or more employees.Read 15 Oct 2026 · linkedin.com
- Delivery estimates
- Delivery estimates can use inventory availability, sourcing locations, and carrier transit times and appear on product pages and checkout.Read 12 Oct 2026 · salesforce.com
- Delivery estimation
- Delivery estimates can use inventory, sourcing locations, and carrier transit times to reduce split shipments and improve promises.Read 15 Oct 2026 · salesforce.com
- Developer extensibility
- The developer guide documents storefront integration, order-data imports, fulfillment-order records, taxation, exchange APIs, and Product Expand API extensions.Read 15 Oct 2026 · developer.salesforce.com
- Documentation depth
- Salesforce provides Help, implementation guidance, Trailhead training, release notes, Flow actions, object references, Apex, REST, platform-event, payment, and data-model resources.Read 15 Oct 2026 · help.salesforce.com
- Extensibility
- The pricing page describes prebuilt Lightning Flow workflows, an API-enabled solution, and custom integrations and business logic.Read 12 Oct 2026 · salesforce.com
- Fulfillment workflows
- Drag-and-drop tools and prebuilt supply-chain workflows support configurable fulfillment processes.Read 15 Oct 2026 · salesforce.com
- Inventory visibility
- The system surfaces real-time stock availability on product pages and other commerce channels.Read 15 Oct 2026 · salesforce.com
- Limit: complexity and cost
- Capterra's Salesforce Commerce Cloud summary reports higher costs for smaller firms, complex customization, a steep learning curve, and interface challenges.Read 15 Oct 2026 · capterra.com
- Limit: cost
- G2 reviewers complain about high total cost, usage-based fees, developer effort, and the need for implementation partners.Read 15 Oct 2026 · g2.com
- Limit: ecosystem dependence
- G2 reviewers say the product is most attractive for companies already invested in Salesforce and less compelling with non-Salesforce storefronts.Read 15 Oct 2026 · g2.com
- Limit: ERP and WMS scope
- A G2 review says Order Management coordinates order lifecycles but does not replace warehouse bin tracking or financial accounting systems.Read 15 Oct 2026 · g2.com
- Limit: implementation complexity
- G2 reviewers repeatedly describe setup, data models, flows, orchestration rules, and advanced configuration as technically demanding.Read 15 Oct 2026 · g2.com
- Limit: support and billing complaints
- Trustpilot's review summary says many reviewers complain about expensive pricing, complicated setup, unintuitive interfaces, and unresponsive support for account or billing problems.Read 15 Oct 2026 · trustpilot.com
- Location inventory
- Omnichannel Inventory supports location-level availability, buy-online-pickup-in-store, ship-from-store, and available-to-fulfill metrics.Read 15 Oct 2026 · salesforce.com
- Mobile limitation
- The Salesforce mobile app can display Order Management record pages but cannot run console features such as screen flows.Read 15 Oct 2026 · help.salesforce.com
- Order limits
- The Growth edition pricing page lists omnichannel inventory up to 50 locations in its edition description and up to 500 locations in its comparison section.Read 12 Oct 2026 · salesforce.com
- Order on behalf of
- Service agents can search the product catalog and complete customer transactions from the service console.Read 15 Oct 2026 · salesforce.com
- Order routing
- Agentic Order Routing can help resolve fulfillment exceptions and optimize fulfillment paths.Read 12 Oct 2026 · salesforce.com
- Order servicing
- Agents can see order history, customer records, payment terms, and service tools together on one screen.Read 12 Oct 2026 · salesforce.com
- Order support
- Agentic Order Support offers self-service order status, cancellation, and returns across channels.Read 12 Oct 2026 · salesforce.com
- Outage: June 2026
- Salesforce reported a 21-hour Order Management incident in June 2026 affecting automations, integrations, asynchronous processing, and potentially order fulfillment.Read 15 Oct 2026 · status.salesforce.com
- Outage: October 2025
- Salesforce reported a DNS-related disruption on October 20, 2025 that affected Commerce Cloud, Omnichannel Inventory, order ingestion, and order placement or management in the US region.Read 15 Oct 2026 · status.salesforce.com
- Praise: automation and visibility
- G2 reviewers praise lifecycle visibility, automated routing, workflow automation, and reduced manual fulfillment work.Read 15 Oct 2026 · g2.com
- Praise: commerce scale
- TrustRadius reviewers describe Salesforce Commerce as suitable for large online shops, localization, busy traffic, multichannel order processing, fulfillment, payments, and returns.Read 15 Oct 2026 · trustradius.com
- Praise: unified operations
- G2 reviewers repeatedly praise unified order, inventory, fulfillment, customer, and service data inside the Salesforce ecosystem.Read 15 Oct 2026 · g2.com
- Public APIs
- Salesforce Commerce APIs cover addresses, carts, checkout, imports, profiles, order summaries, pricing, promotions, search, tax, and wishlists.Read 15 Oct 2026 · developer.salesforce.com
- Rating on Apple App Store
- 4.8 out of 5 from 352K ratingsRead 15 Oct 2026 · apps.apple.com
- Rating on Chrome Web Store
- 4.2 out of 5 from 1.7K ratingsRead 15 Oct 2026 · chromewebstore.google.com
- Rating on G2
- 4.2 out of 5 from 121 reviewsRead 15 Oct 2026 · g2.com
- Rating on Gartner Peer Insights
- 4.0 out of 5 from 2 ratingsRead 15 Oct 2026 · gartner.com
- Rating on Google Play
- 3.5 out of 5 from 59.9K reviewsRead 15 Oct 2026 · play.google.com
- Rating on Trustpilot
- 1.3 out of 5 from 659 reviewsRead 15 Oct 2026 · trustpilot.com
- Rating on TrustRadius
- 7.9 out of 10 from 534 reviews and ratingsRead 15 Oct 2026 · trustradius.com
- Release cadence
- Order Management resources include Winter '26 release notes and links to current implementation and developer materials.Read 15 Oct 2026 · help.salesforce.com
- Security and trust
- Salesforce provides a Trust site for information about its services.Read 12 Oct 2026 · trust.salesforce.com
- Security documentation
- Salesforce publishes SPARC, notices and license information, infrastructure and subprocessors documentation, trusted-AI resources, and product terms through its trust documentation.Read 15 Oct 2026 · salesforce.com
- Store associate app
- The store associate app exposes connected store inventory and supports in-store fulfillment work.Read 15 Oct 2026 · salesforce.com
Plans and prices
Order Visibility Price not published Order visibility · Native Service Cloud integration · Preintegration with B2C and B2B Commerce Read 23 Sep 2026 · salesforce.com
Order Visibility Priced on request Contact for pricing Order visibility · Native Service Cloud integration · Preintegration with B2C and B2B Commerce Read 23 Sep 2026 · salesforce.com
Growth Price not published Up to 500 inventory locations Read 23 Sep 2026 · salesforce.com
Growth Priced on request Contact for pricing Up to 500 inventory locations Read 23 Sep 2026 · salesforce.com
Salesforce Order Management — Growth Priced on request Contact for pricing Complete order visibility and support · Distributed order management · Omnichannel inventory up to 500 locations Read 15 Oct 2026 · salesforce.com
Salesforce Order Management — Order Visibility Priced on request Contact for pricing Order visibility · Native Service Cloud integration · B2C/B2B Commerce preintegration · International localization Read 15 Oct 2026 · salesforce.com
Strong points and limits
Strong points
- Routes orders and helps resolve fulfillment exceptions
- Supports self-service status, cancellations, and returns
- Provides drag-and-drop fulfillment workflows
- Shows inventory availability across product pages and channels
- Includes multi-warehouse and pick-and-pack support
Limits
- Pricing is available on request
- There is no free plan
- Mobile app excludes console features such as screen flows
- Growth edition location limits differ across listed descriptions
Who it suits
It suits businesses coordinating orders across commerce channels, warehouses, fulfillment, and returns. Teams should note the mobile app supports record pages but not console features such as screen flows.
Verdict
Salesforce Order Management covers order operations from visibility and routing through fulfillment and returns. Buyers should clarify pricing and the Growth edition’s inventory-location limit, and account for the mobile console limitation.
Where Specifiction places it
- Multichannel Ecommerce Software#8 of 828.5
- Order Management Software#17 of 687.8
- Order Fulfillment Software#12 of 368.0
