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ServiceNow Event Management

servicenow.com

WebWindowsLinuxAPI
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Spec score 8.1 #15 of 48 in Test Management Software

What it is

ServiceNow Event Management collects operational events from multiple sources, analyzes their causes, and turns them into alerts that teams can group and act on to maintain system health. It is available with IT Operations Management and runs through web and API platforms. Events can arrive directly or through a MID Server, SNMP trap, or email using push or pull integrations. Listed connectors include Datadog, Dynatrace, Azure Monitor, SolarWinds, Kafka, Zabbix, Nagios, and IBM Netcool. Event correlation supports deduplication, enrichment, routing, and suppression, and users can preview rule changes before production deployment. Generative AI extracts alert details, simplifies technical language, and presents a probable root cause. Mapping events to the CMDB shows service impact and services at risk. Alerts can trigger workflows such as service restarts or escalation. Pricing is paid and available on request.

Spec sheet

What it does
Event Management collects events from monitoring sources, converts them into alerts, groups and analyzes them, and supports actions to maintain service health.Read 15 Oct 2026 · servicenow.com
Purpose
Event Management collects events from different sources, analyzes their causes, and converts them into alerts that can be grouped and acted on to maintain system health.Read 12 Oct 2026 · servicenow.com
Integrations
The Event Management Connectors release notes list integrations including Datadog, Dynatrace, Azure Monitor, SolarWinds, Kafka, Zabbix, Nagios, and IBM Netcool.Read 12 Oct 2026 · servicenow.com
Support
The Event Management documentation directs users to ServiceNow Support, the Known Error Portal, and the Event Management community for help.Read 12 Oct 2026 · servicenow.com
Headquarters
Santa Clara, California, United StatesRead 23 Sep 2026 · servicenow.com
Founded
2004Read 23 Sep 2026 · servicenow.com
AI alert insights
Generative AI extracts key alert details, simplifies technical language, and surfaces a probable root cause.Read 12 Oct 2026 · servicenow.com
Alert correlation
It correlates events into alerts and lets users test rule changes to preview behavior before production deployment.Read 12 Oct 2026 · servicenow.com
Alert insights
Generative AI extracts important alert details, reduces technical language, and surfaces a probable root cause.Read 15 Oct 2026 · servicenow.com
Automated remediation
Event Management can route alerts into workflows that restart services, escalate issues, or perform other common fixes.Read 15 Oct 2026 · servicenow.com
Availability
ServiceNow says Event Management is available with IT Operations Management.Read 12 Oct 2026 · servicenow.com
Commercial licence
ServiceNow terms grant limited subscription access, reserve intellectual-property ownership to ServiceNow and its licensors, and prohibit redistribution, reverse engineering, and derivative works.Read 15 Oct 2026 · static.carahsoft.com
Company founded
ServiceNow says Fred Luddy founded the company in 2004.Read 12 Oct 2026 · servicenow.com
Company founding
ServiceNow states that Fred Luddy founded the company in 2004.Read 15 Oct 2026 · servicenow.com
Company headquarters
ServiceNow lists its headquarters at 2225 Lawson Lane, Santa Clara, California 95054.Read 15 Oct 2026 · servicenow.com
Company size
LinkedIn lists ServiceNow as a public software-development company with more than 10,001 employees.Read 15 Oct 2026 · linkedin.com
Connector extensibility
ServiceNow supplies connectors through its store and third parties, and documents creation of custom connectors.Read 15 Oct 2026 · servicenow.com
Custom payload collection
The MID WebService Event Collector accepts custom JSON, XML, or plain-text payloads through a MID Server URL.Read 15 Oct 2026 · servicenow.com
Documentation coverage
The documentation includes setup, event collection, integrations, processing, alert grouping, service health, licensing, troubleshooting, community help, and developer training links.Read 15 Oct 2026 · servicenow.com
Event API
The Event API exposes Event, SNEventSenderProvider, and IEventSender APIs for setting fields and sending events through a MID Server.Read 15 Oct 2026 · servicenow.com
Event intake
Event Management can collect events directly or through a MID Server, SNMP trap, or email, using push or pull integrations.Read 12 Oct 2026 · servicenow.com
Inbound web service
A JSON web-service endpoint at /api/global/em/jsonv2 accepts one or more events for insertion into the em_event table.Read 15 Oct 2026 · servicenow.com
Licensing metric
Licensing is calculated from CMDB configuration items bound to alerts or, when unbound, from event-sending nodes measured over the previous year.Read 15 Oct 2026 · servicenow.com
Limit: complexity and learning curve
Independent reviewers repeatedly report that implementation, configuration, customization, and advanced administration require substantial expertise.Read 15 Oct 2026 · g2.com
Limit: cost
Reviewers and Software Advice describe ServiceNow as expensive, especially for smaller organizations or deployments using advanced modules.Read 15 Oct 2026 · softwareadvice.com
Limit: inconsistent efficiency
TrustRadius synthesis says efficiency gains vary and one reviewer reported that issue-resolution time increased.Read 15 Oct 2026 · trustradius.com
Limit: mobile usability
Google Play reviewers report that ServiceNow Agent can be slow, sign users out after network interruptions, and offers less customization than the Classic app.Read 15 Oct 2026 · play.google.com
MID Server Java requirement
New MID Server installers bundle Java 11.0.17, with Java 11.0.8 stated as the minimum JRE version.Read 15 Oct 2026 · servicenow.com
MID Server Linux requirement
Linux MID Servers require glibc 2.17 and 32-bit glibc on 64-bit Linux systems.Read 15 Oct 2026 · servicenow.com
MID Server systems
Standard MID Server deployments supporting Event Management can be shared with Discovery, Integrations, Orchestration, and Service Mapping.Read 15 Oct 2026 · servicenow.com
Monitoring integrations
Connectors and listeners collect data from monitoring systems, with push connectors able to receive events directly in the ServiceNow AI Platform instance.Read 15 Oct 2026 · servicenow.com
Noise reduction
The product correlates events into alerts and lets administrators test correlation-rule changes before production.Read 15 Oct 2026 · servicenow.com
Notable news: 2025 results
On January 28, 2026, ServiceNow reported fourth-quarter 2025 subscription revenue of $3.466 billion and total revenue of $3.568 billion.Read 15 Oct 2026 · investor.servicenow.com
Plugin dependency
The Event Management plugin is com.glideapp.itom.snac, requires a separate subscription, and must be activated before using the Event API.Read 15 Oct 2026 · servicenow.com
Praise: ITIL and CMDB
TrustRadius reviewers describe ITOM as a foundational ITIL platform and value discovery, service mapping, CMDB maintenance, and proactive monitoring.Read 15 Oct 2026 · trustradius.com
Praise: visibility and automation
G2 reviewers repeatedly praise infrastructure visibility, alert correlation, automation, proactive detection, and integration with other ServiceNow modules.Read 15 Oct 2026 · g2.com
Pricing model
ServiceNow publishes no public Event Management price and directs buyers to a custom ITOM quote.Read 15 Oct 2026 · servicenow.com
Rating on Capterra
4.5 out of 5 from 361 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.4 out of 5 from 7,107 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.0 out of 5 from 3 reviews for ServiceNow IT Operations Management in Event Intelligence SolutionsRead 15 Oct 2026 · gartner.com
Rating on Google Play
4.2 out of 5 from 5.33K reviews for ServiceNow AgentRead 15 Oct 2026 · play.google.com
Rating on Software Advice
4.5 out of 5 from 358 ratingsRead 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot
1.8 out of 5 from 20 reviewsRead 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
8.4 out of 10 from 64 reviews and ratingsRead 15 Oct 2026 · trustradius.com
Remediation
Alerts can be routed to workflows that restart services or escalate issues.Read 12 Oct 2026 · servicenow.com
Security and compliance
ServiceNow reports annual SOC 2 Type 2 attestations and ISO/IEC 27001 certification among its security and compliance credentials.Read 12 Oct 2026 · servicenow.com
Security certifications
ServiceNow states that it has maintained ISO/IEC 27001 certification since 2012 and annual SOC 2 Type 2 attestation since 2013.Read 15 Oct 2026 · servicenow.com
Service health
Events can be mapped to the CMDB so teams can see affected services and identify services at risk.Read 15 Oct 2026 · servicenow.com

Plans and prices

ITOM Advanced Priced on request custom quote Discovery · Service Mapping · Certificate Inventory and Management · AI Agent Topology Mapping · Now Assist for ITOM · API Insights · LEAP · Cloud Account Management Read 15 Oct 2026 · servicenow.com
ITOM Prime Priced on request custom quote Includes Advanced · Event Management · Metric Intelligence · Health Log Analytics · Now Assist for ITOM · Service Observability · Service Reliability Management · Synthetic Monitoring Read 15 Oct 2026 · servicenow.com
ITOM Prime (includes Event Management) Priced on request Get Custom Quote Includes ITOM Advanced · Event Management · Metric Intelligence · Health Log Analytics · Service Observability · Service Reliability Management · Synthetic Monitoring Read 12 Oct 2026 · servicenow.com

Every ServiceNow Event Management plan and price →

Strong points and limits

Strong points

  • Collects events through multiple intake methods
  • Correlates and deduplicates alerts
  • Generative AI surfaces probable root causes
  • Maps events to CMDB service impact
  • Supports workflow-based remediation

Limits

  • Pricing is available only on request
  • Availability is tied to IT Operations Management

Who it suits

It suits teams managing infrastructure events, service health, and alert workflows across varied monitoring sources. It is relevant to organizations using ServiceNow IT Operations Management.

Verdict

ServiceNow Event Management focuses on turning diverse operational events into organized, actionable alerts. Its documented correlation, service mapping, AI insights, and workflow routing cover a broad alert-management process.

Where Specifiction places it

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