Soprano RCS Business Messaging

Spec sheet

Purpose

Soprano RCS Business Messaging lets enterprises send interactive messages to customers’ native messaging inboxes.Read 8 Oct 2026 · sopranodesign.com

Intended users

Soprano describes the solution as built for enterprise and highlights customers in regulated sectors including banking, healthcare, and government.Read 8 Oct 2026 · sopranodesign.com

Integrations

RCS can be used alongside SMS, WhatsApp, email, Viber, voice, and Conversational AI in Soprano Connect.Read 8 Oct 2026 · sopranodesign.com

Security

Soprano says its CPaaS platform is ISO 27001:2022 certified across Australia, New Zealand, Europe, the UK, LATAM, Asia, and the US.Read 8 Oct 2026 · sopranodesign.com

Support

The RCS page describes 24/7/365 follow-the-sun regional support for issue resolution, escalation, and delivery assurance.Read 8 Oct 2026 · sopranodesign.com

Headquarters

Sydney, AustraliaRead 28 Sep 2026 · sopranodesign.com

Founded

1994Read 28 Sep 2026 · sopranodesign.com

Access and API

Organizations can send RCS through Soprano’s omnichannel platform or a low-code API integration with existing systems.Read 8 Oct 2026 · sopranodesign.com

Analytics

Real-time dashboards report delivery, read status, and engagement for RCS workflows.Read 8 Oct 2026 · sopranodesign.com

API details

The RCS API supports HTTP and REST requests, message templates, two-way conversations, and SMS fallback.Read 8 Oct 2026 · sopranodesign.com

Branding

Messages can display the sender’s logo, colours, brand name, and verified sender badge.Read 8 Oct 2026 · sopranodesign.com

Channels

RCS can be used alongside SMS, WhatsApp, email, Viber, voice, and conversational AI through Soprano Connect.Read 8 Oct 2026 · sopranodesign.com

Compatibility limit

RCS support depends on the customer’s device, carrier, and region; the page says it is widely available on Android where enabled.Read 8 Oct 2026 · sopranodesign.com

Integration

RCS is available through the Soprano Connect platform or API, which the company describes as low-code and integrable with existing systems.Read 8 Oct 2026 · sopranodesign.com

Reach limitation

RCS availability depends on the recipient’s device, carrier, and region, and brand verification is typically required.Read 8 Oct 2026 · sopranodesign.com

Receipts and analytics

Delivery and read receipts and real-time dashboards provide message status and engagement information.Read 8 Oct 2026 · sopranodesign.com

Rich content

Messages can include buttons, images, carousels, clickable links, suggested replies, and branded sender details.Read 8 Oct 2026 · sopranodesign.com

Rich messages

Messages can include buttons, images, and carousels and appear in the recipient’s native messaging inbox.Read 8 Oct 2026 · sopranodesign.com

Security controls

Soprano lists IP access control, two-factor authentication, single sign-on, and encryption of data at rest and in motion among its platform security capabilities.Read 8 Oct 2026 · sopranodesign.com

SMS fallback

Messages can fall back to SMS when the recipient’s device, carrier, or settings do not support RCS.Read 8 Oct 2026 · sopranodesign.com

Two-way messaging

The platform supports two-way RCS conversations with suggested replies and actions.Read 8 Oct 2026 · sopranodesign.com

Who it serves

The product is positioned for enterprises, including organizations in banking, healthcare, and government.Read 8 Oct 2026 · sopranodesign.com

Plans and prices

Every Soprano RCS Business Messaging plan and price →

Where Specifiction places it

• RCS Messaging Platforms#19 of 347.3