Syniverse RBM

Spec sheet

Purpose

RBM delivers personalized, interactive business messages using rich media and real-time analytics.Read 8 Oct 2026 · syniverse.com

Security

Syniverse lists TLS 1.2, bearer tokens, SSO, OAuth 2.0, and JWE payload encryption for SCG APIs; webhook options include TLS 1.2 or mTLS, Basic or OAuth 2.0 authentication, and JWT or JWE encryption.Read 8 Oct 2026 · sdcsupport.syniverse.com

Support

Syniverse says RBM Professional Services can help with onboarding, scaling, and discovering use cases.Read 8 Oct 2026 · syniverse.com

Analytics

Syniverse says its RBM offers detailed, real-time analytics to track performance.Read 8 Oct 2026 · syniverse.com

API and webhooks

Applications submit requests through a REST API, and Syniverse can send events and message updates to a customer-configured webhook as base64-encoded JSON.Read 8 Oct 2026 · sdcdocumentation.syniverse.com

Approval limits

Public launch requires a review and approval, and availability depends on mobile operators and RCS-capable devices in the launch region.Read 8 Oct 2026 · sdcdocumentation.syniverse.com

Consent

Syniverse or its service partner may request proof that users consented to receive RCS messages.Read 8 Oct 2026 · sdcdocumentation.syniverse.com

Conversation support

Businesses can use a chatbot or Syniverse’s two-way chat application for customer care conversations.Read 8 Oct 2026 · sdcdocumentation.syniverse.com

Initiating conversations

The agent must initiate the conversation; users can reply after the agent starts it.Read 8 Oct 2026 · sdcdocumentation.syniverse.com

Messaging features

The RBM channel supports verified sender identities, templates, scheduled messages, message translation, and real-time delivery status feedback.Read 8 Oct 2026 · sdcdocumentation.syniverse.com

Omnichannel integration

RBM is part of Syniverse’s cloud-based Omni-Channel messaging solution, which uses the same API endpoint as its SMS, MMS, Facebook Messenger, push notification, and WeChat channels.Read 8 Oct 2026 · sdcdocumentation.syniverse.com

Onboarding

Participation requires a Syniverse Omni-Channel account and service subscription, an approved RBM agent, and a Syniverse Sender ID.Read 8 Oct 2026 · sdcdocumentation.syniverse.com

Rich interactions

RBM agents can use rich cards, media, suggestions, and interactive buttons in conversations.Read 8 Oct 2026 · sdcdocumentation.syniverse.com

Plans and prices

Every Syniverse RBM plan and price →

Where Specifiction places it

• RCS Messaging Platforms#30 of 346.6