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SPECIFICTION
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Thentia Cloud Complaints & Investigations

thentia.com

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Spec score 7.3 #2 of 11 in License and Permit Management

What it is

Thentia Cloud Complaints & Investigations is a web-based case-management system for occupational and non-occupational regulators. It centralizes work from public complaint submission through investigation and resolution in a licensee database. A public portal accepts complaints, while regulatory staff receive real-time notifications. Agencies can customize intake forms with a drag-and-drop editor, triage submissions, and create investigation records. Records can contain activities, dispositions, evidence, contacts, hearing details, outcomes, witness information, interview notes, judgments, and charges. Users can create public notices and publish them to the online database. Portals are described as usable from mobile, tablet, and browser-capable devices. Thentia says API-supported web applications can integrate with the platform. Authentication options include Google OpenID, Azure, Office 365, ADFS, and SAML2, with two-factor authentication available. Thentia states that the service is ISO/IEC 27001 certified, SOC 2 audited, and PCI DSS compliant. Data protection includes AES-256 encryption at rest and TLS in transit, with hourly backups and a target uptime of at least 99.8%. Pricing is on request.

Spec sheet

Purpose
Thentia Cloud Complaints & Investigations centralizes case management from complaint submission through resolution in a licensee database.Read 9 Oct 2026 · thentia.com
Intended users
Thentia describes the platform as serving regulatory agencies and licensing organizations.Read 9 Oct 2026 · thentia.com
Integrations
Thentia says its platform can integrate with any API-supported, third-party web-based application.Read 9 Oct 2026 · thentia.com
Security
Thentia says the platform is ISO/IEC 27001 certified, SOC 2 audited, and PCI DSS compliant.Read 9 Oct 2026 · thentia.com
Support
Thentia lists an online service desk, response times of 30 minutes to 2 days, and support hours of 8 a.m. to 5 p.m. Monday through Friday.Read 9 Oct 2026 · thentia.com
Headquarters
Toronto, Ontario, CanadaRead 28 Sep 2026 · thentia.com
Accessibility
The product page says staff and licensees can use its portals from devices with mobile, tablet, and browser capability.Read 9 Oct 2026 · thentia.com
Authentication
The security overview lists Google OpenID, Azure, Office 365, ADFS, and SAML2 as supported federated authentication methods, with two-factor authentication available.Read 9 Oct 2026 · thentia.com
Availability and backups
Thentia says the platform targets uptime of at least 99.8% and provides hourly data backups.Read 9 Oct 2026 · thentia.com
Case creation
Staff can triage submitted complaints and create case records to initiate investigations.Read 9 Oct 2026 · thentia.com
Case details
Case records can include activities, dispositions, evidence, contacts, hearing details, outcomes, witness details, interview notes, judgments, and charges.Read 9 Oct 2026 · thentia.com
Case management
Staff can triage complaints, create case records, and document evidence, witnesses, interviews, hearings, outcomes, judgments, and charges.Read 9 Oct 2026 · thentia.com
Company history
Thentia says it has worked with self-regulated and government entities since 2014.Read 9 Oct 2026 · thentia.com
Configurable forms
A drag-and-drop online form editor lets agencies customize complaint forms to their regulatory requirements.Read 9 Oct 2026 · thentia.com
Data protection
The security overview says data is stored in AWS, S3 data is encrypted at rest with AES-256, and data in transit is protected with TLS encryption.Read 9 Oct 2026 · thentia.com
Device access
The product page says staff and licensees can use its portals from devices with mobile, tablet, and browser capability.Read 9 Oct 2026 · thentia.com
Form customization
A drag-and-drop editor lets agencies customize complaint forms to meet regulatory requirements.Read 9 Oct 2026 · thentia.com
Online complaints
The public complaints portal lets people submit complaints about licensees, and regulatory staff receive real-time notifications when submissions are captured.Read 9 Oct 2026 · thentia.com
Public complaints
Members of the public can submit licensee complaints through an online portal, and regulatory staff receive real-time notifications.Read 9 Oct 2026 · thentia.com
Public notices
Users can create public notices within the platform and publish them to the online database.Read 9 Oct 2026 · thentia.com
Security and compliance
Thentia states that Thentia Cloud is ISO/IEC 27001 certified, SOC 2 audited, and PCI DSS compliant.Read 9 Oct 2026 · thentia.com
Support access
Thentia says its support team is in-house and local, with 24/7 ticketing-system support and phone support during business hours.Read 9 Oct 2026 · thentia.com

Plans and prices

Thentia Cloud Complaints & Investigations Priced on request Pricing not listed; contact Thentia for a consultation Read 9 Oct 2026 · thentia.com

Every Thentia Cloud Complaints & Investigations plan and price →

Strong points and limits

Strong points

  • Public complaint portal with notifications
  • Drag-and-drop form customization
  • Detailed investigation case records
  • API integration support
  • Hourly backups and 99.8% uptime target

Limits

  • Pricing is available only on request
  • Web access depends on browser-capable devices
  • Two-factor authentication is listed as available, not required

Who it suits

It suits government and self-regulated entities managing complaints, investigations, hearings, and public notices. Agencies needing configurable forms, regulator portals, and documented security controls may find its scope relevant.

Verdict

Thentia Cloud Complaints & Investigations covers intake, triage, investigation records, notices, and regulatory access in one web platform. Its configurable workflows and stated security controls are paired with consultation-based pricing.

Where Specifiction places it

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